Common Service Centers (CSCs) are access points for delivering e-governance services to rural areas in India, including government, private, and social services. CSCs aim to contribute to a digitally and financially inclusive society. Services offered through CSCs include banking, insurance, passport, education, healthcare, bill payment, and more. There are over 100,000 CSCs across India managed by Village Level Entrepreneurs that provide these important services to rural citizens.

1. 1CSC e-Governance Services India Limited www.csc.gov.in
DIGITAL INDIA
BY SARANYA

2. 2CSC e-Governance Services India Limited www.csc.gov.in
Common Services center
CSC is front-end delivery points for Govt, pvt & social sector services to rural citizens of India
Expansion of CSC service area to urban regions on a pan-India basis.
CSC scheme to provide front-end delivery points for Government, private and social sector services
3 INFRASTRUCTURE PILLARS OF
NATIONAL EGOVERNANCE PLAN
STATE DATA
CENTRE
STATE WIDE AREA
NETWORK
(SWAN)
COMMON SERVICE CENTER
csc
Common Services Centers (CSCs) are a strategic cornerstone of the Digital
India programme. They are the access points for delivery of various
electronic services to villages in India, thereby contributing to a digitally
and financially inclusive society.
CSCs enable the three vision areas of the Digital India programme:

3. 3CSC e-Governance Services India Limited www.csc.gov.in
Election Commission of India (EC) Services
Unique identification Authority of India (UIDAI) Services
Passport Services
Banking Correspondent (27 banks)
National Institute of Open Schooling (NIOS) services
PAN Card Services
Pension Fund Regulatory Development Authority (PFRDA)
services
NIELIT services
Agricultural Services
Health Care Services
State e district/SSDG services
Electricity Bill collection in various states
Data Card Recharge
DTH Recharge
CSC Bazaar – e commerce/shopping service
Mobile Bill Payments
Mobile Recharge
E learning
Premium Collection
Insurance
Travel – IRCTC/AIR Tickets/Bus Bookings
Brilliants- medical/IAS/IIT/Banking courses
Online Training
CSC Rozgar
G2C Services
B2C Services
CSC Service Portfolio

4. 4CSC e-Governance Services India Limited www.csc.gov.in
Financial Inclusion - Banking
Department of Financial Services issued guidelines to all the Public Sector Banks on 20th
December, 2012 regarding engagement of CSCs as BCAs. With the launch of Pradhan Mantri Jan-
Dhan Yojna (PMJDY) in August, 2014, the CSCs as Bank Mitr / Banking Correspondent Agent (BCA)
at the Gram Panchayat level have now become the extended arm of the Banks. These BCAs have a
vital role in successful implementation of Financial Inclusion and PMJDY.
CSC SPV as a corporate Banking Correspondent has signed agreement with 42 Banks (Public Sector
Banks, Regional Rural Bank and Private Sector Banks) for enabling CSCs to become Banking
Correspondent Agents / Customer service points that deliver various banking and financial services
in a number of States across the country.
Banking Services
►Enrollment of customers, including collection of biometric & other
details, provide card (ID Card, Debit, Card, Credit Card, PIN)
►Transaction facility like Deposit & Withdrawal of money in an account
with a bank, Balance Enquiry & issue Receipts/ Statement of Accounts.
►Remittances from an account with a bank to an account with the same
►Disbursal of credit facilities to borrowers involving small amounts
strictly as per the instructions of the Bank
Products offering
►No Frills Savings Bank account
►Recurring Deposit Accounts
►Remittances
►Fixed Deposit / Overdraft / Retail loans
►KCC/GCC
►Third party financial products (with prior
approval of the concerned Bank)

5. 5CSC e-Governance Services India Limited www.csc.gov.in
Financial Inclusion Banking- AEPS
Aadhaar Enabled Payment System- INTEROPERABLE FI GATEWAY SERVICES
AEPS is a bank led model which allows online interoperable financial inclusion transaction at PoS (Micro-
ATM) through the Business correspondent of any bank using the Aadhaar authentication.
The four Aadhaar enabled basic types of banking transactions are-
•Balance Enquiry
•Cash Withdrawal
•Cash Deposit
•Aadhaar to Aadhaar Funds Transfer
The only inputs required once for a customer to do a transaction under this scenario are:-
•IIN (Identifying the Bank to which the customer is associated)
•Aadhaar Number
•Fingerprint captured during their enrollment

6. 6CSC e-Governance Services India Limited www.csc.gov.in
Financial Inclusion Insurance
Insurance Regulatory and Development Authority (IRDA) granted License to CSC e-Governance Services India
Limited to work as an Authorized Intermediary to market specifically approved insurance products through the
Rural Authorised Persons (Village Level Entrepreneurs) under the CSC Scheme of National e-Governance Plan
under the IRDA Guidelines on Common Services Centres, 2013. The License permits both Life and Non Life
Insurers in India to Market Retail Insurance products and Services through Common Service Centres Network.
In order to streamline the Insurance work flow a new domain http://insurance.csc.gov.in/ has been launched by
CSC e- Governance Services India Ltd in the month of August 2015. As per the new flow the entire RAP Flow is
divided into five steps which are as follows –
(i) RAP Registration (ii) Fee Payment (iii) VLE Information Update
(iv) Insurance Training (v) Online Insurance Examination

7. 7CSC e-Governance Services India Limited www.csc.gov.in
Education
IT Mass Literacy Programme- during September, 2014 to February, 2016, a total of 50,99,123 persons
have been registered under this Programme, while a total of 38,30,327 persons have been trained
under this Programme.
NDLM (Phase-I)
1. The Scheme- Department of Electronics & Information Technology (DeitY), Ministry of
Communication & Information Technology, Government of India introduced the National Digital
Literacy Programme in the year 2014 -- Scheme for IT Mass Literacy. The first phase of the
Programme called National Digital Literacy Mission (NDLM) introduced in March, 2014 was to
provide e-literacy relevant to the need of the trainee to 10 lakh (ten lakh) persons in selected
blocks in each State/UT by covering one person from every household where no digitally literate
person is available, which would enable the beneficiaries to use IT and related applications to
participate effectively in the democratic process and enhance their livelihood.
Achievements from September, 2014 to February, 2016, in total 10,63,747 persons have been
registered under this Programme.

8. 8CSC e-Governance Services India Limited www.csc.gov.in
Education
Contd
CYBER GRAM YOJANA
The Cyber Gram Yojana is part of the Multi-Sectoral Development Programme (MsDP) launched by the Ministry
of Minority Affairs, Government of India. CSC e-Governance Services India has been engaged as the national
implementing Agency of the Programme. The programme is currently being implemented in West Bengal,
Rajasthan and Tripura.
A total of 1,09,848 students have been registered under this Programme till February, 2016 in these 3 (three)
States, while till February, 2016, in total 94,814 students from these 3 (three) States have completed their
training under this Programme.
COURSE ON COMPUTER CONCEPTS FOR VLES (VLE CCC)
In order to impart basic IT training to 100,000 VLEs, the Department of Electronics and Information Technology
(DeitY) started the 80 hour Course on Computer Concepts (CCC) through the National Institute of Electronics &
Information Technology (NIELIT) in 2010. The said course is still continuing.
During April, 2015 to February, 2016, in total 37,171 VLEs have registered in this course out of which 13,868 VLEs
have appeared in the exam, out of them 6,883 VLEs have cleared the test during April, 2015 to February, 2016.
OTHER EDUCATIONAL SERVICES
The following education services are currently being offered through the network of CSCs.
NIELIT
NIOS
GOLS
CSC SPV’s own Basic Computer Course (BCC)

9. 9CSC e-Governance Services India Limited www.csc.gov.in
G2C Services
IRCTC SERVICES
April, 2015 to February, 2016, in total 40,945 transactions have happened through CSC Network for
reservation in AC classes involving transactions value of Rs 837.95 lakh. From April, 2015 to February, 2016,
in total 2,75,992 transactions have happened through CSC Network for reservation booking in non-AC
Classes with the total transaction value of Rs 2,255.54 lakh
PASSPORT SERVICES
The Ministry of External Affairs, along with CSC e-Governance Services India Limited, has launched
Passport related services through the vast network of over one lakh Common Services Centres (CSCs)
across rural hinterland. Under the Passport Seva, the Ministry has made it mandatory to complete the
entire form filing process on-line, including payment of applicable fee and scheduling of appointment for
seeking Passport related services.
PAN CARD SERVICES
PAN Card service is live on CSC India Online Portal. The UTI ITSL portal for Pan Card Service and the CSC India Online portal has
been integrated to offer seamless delivery of PAN Card services to citizens through CSCs. Presently only new applications of Pan
requests are taken. A new Pan card to rural citizens is made available at a cost of Rs 106/- through Common Services Centres.
ELECTRICITY BILL AND OTHER UTILITY BILL PAYMENT
CSC e-Governance Services India Limited entered into agreement with the Electricity Distribution Corporations of various
States/Union Territories for collection of electricity consumption bills through CSC Network. Till February, 2016, system integration
for payment of electricity bills through CSC network on Apna CSC Portal has been put in place in 10 States and 1 Union Territory.

10. 10CSC e-Governance Services India Limited www.csc.gov.in
Healthcare- SEHAT
Social Endeavour in Healthcare and Telemedicine
CSC Health Services endeavours to provide quality healthcare solutions like tele-
medicine, diagnostic services and generic medicine services to the masses in rural
and remote areas of the country, through the vast network of CSCs.
Apollo Tele Health services- activated in 10,000 CSCs.
Effective healthcare service delivery at the grassroots through high quality diagnostic services like BP
monitoring, Blood Glucose, ECG, pregnancy tests, etc. through select network of CSCs in pilot phase.
Tele- opthalmology- initiative piloted in 10 select CSCs in Alwar (Rajasthan) and Ghaziabad (Uttar Pradesh) in
collaboration with Venu Eye Institute to deliver primary eye care to rural masses.
CSCs to extend quality generic medicines and health awareness to the rural population throughJan Aushadi
Stores under the Jan Aushadhi Scheme.