Ranbir Das

768 views

Published on

Presentation given by Ranbir Das, Vice President- UID Initiatives, SREI SAHAJ e-Village Limited, India on August 1st, 2011 at eWorld Forum (www.eworldforum.net) in the session Telecentres: Effective Approaches and Best Practices

Published in: Economy & Finance, Business
0 Comments
0 Likes
Statistics
Notes
  • Be the first to comment

  • Be the first to like this

No Downloads
Views
Total views
768
On SlideShare
0
From Embeds
0
Number of Embeds
162
Actions
Shares
0
Downloads
0
Comments
0
Likes
0
Embeds 0
No embeds

No notes for slide

Ranbir Das

  1. 1. 1<br />Tele Centers:Effective Approaches & Best Practices<br />By Ranabir DasSREI Sahaj e-Village Ltd., VP – UIDAI Initiative<br />eWorld<br />August 1 – 3, 2011<br />
  2. 2. 2<br />The beginning <br /><ul><li>Created as a SPV of SIFCL (Srei is a pioneer in infrastructure finance with a bouquet of services - Infrastructure Equipment Leasing & Finance, Infrastructure Project Finance, Advisory & Development, Venture Capital, Capital Market, Telecom Infrastructure etc.)
  3. 3. Implement the Govt.’s NeGP
  4. 4. Mandated to set up 28,000 Common Service Centres (CSCs) in 6 States
  5. 5. Provide G2C & B2C services </li></li></ul><li>3<br />In the process, it attempts to <br /><ul><li>Bridge the digital divide
  6. 6. Bring the Govt. at the doorstep of the people
  7. 7. Generate sustainable livelihood
  8. 8. Act as a catalyst for change </li></li></ul><li>4<br />Whom do we serve <br /><ul><li>Rural populace of Assam, Bihar, Orissa, Tamil Nadu, Uttar Pradesh & West Bengal
  9. 9. 60 out of 107 districts are disaster prone
  10. 10. 22 districts are Naxalite affected
  11. 11. 90 districts are classified as drought prone</li></li></ul><li>5<br />Where do we work <br /><ul><li>where there is no power
  12. 12. where there are no roads
  13. 13. with people with relatively low income </li></ul>but, there are millions of citizens to be served... <br />
  14. 14. 6<br />Vasudha <br />Darjeeling<br />Sahaj Centres across States <br />
  15. 15. 7<br />Head Off<br />State Off<br />Dist. Off<br />Dist. Off <br />Dist. Off<br />SE<br />SE<br />SE<br />SE<br />VLE<br />VLE<br />VLE<br />VLE<br />VLE<br />VLE<br />VLE<br />Current structure <br /><ul><li>107 districts in 6 States
  16. 16. 23,437 Common Service Centres (CSCs)
  17. 17. 11,312 CSCs transacting online
  18. 18. 96 Offices
  19. 19. 2 State-of-the-art data centres
  20. 20. 1, 033 employees
  21. 21. 34 services offered as of now
  22. 22. Services range from financial to education to utilities</li></li></ul><li>8<br />Share the Responsibility:<br />Dual CEO<br /><ul><li>One shoulders the responsibility of B2C & Sales & Marketing
  23. 23. The others is responsible for G2C & e-Learning</li></li></ul><li>9<br />State of the Art DC:<br /><ul><li>No Single Point of Failure
  24. 24. Secured Data Center design using 2 tier security architecture
  25. 25. Foundation design which can sustain the existing load and can be easily scalable in future.</li></li></ul><li>10<br />Rollout & Connectivity:<br />
  26. 26. 11<br />Two Case Studies <br />Providing Education at the doorstep: <br />quality content in vernacular languages<br />flexi-timing, and <br />cost effective service<br />Public utility service: <br />a case of West Bengal State Electricity Distribution Company Ltd. <br />provides convenience to rural consumer <br />reasonable cost<br />
  27. 27. 12<br />India’s rural education market <br /><ul><li>Large unemployed population
  28. 28. Low level of skills
  29. 29. Not many service providers </li></ul>How do we access this market? <br />
  30. 30. 13<br />Traditional models: issues <br /><ul><li>Viability
  31. 31. Scalability
  32. 32. Quality </li></ul>The solution: ICT based e-Learning? <br />
  33. 33. 14<br />Course type<br />Course name <br />Target group <br /> Basic course <br /><ul><li>Basic computer education
  34. 34. Microsoft package
  35. 35. Interview etiquette
  36. 36. Job trainer
  37. 37. Students
  38. 38. Undergraduate job seekers
  39. 39. Graduates, MBAs, MCAs </li></ul> Vocational course <br /><ul><li>Page maker
  40. 40. Tally ERP 9
  41. 41. Hardware & networking
  42. 42. Dream weaver
  43. 43. Adobe photo shop
  44. 44. High school students
  45. 45. Job seekers
  46. 46. Future entrepreneurs</li></ul> New courses to be offered <br /><ul><li>Advanced computers
  47. 47. Fundamentals of accounting with GAAP
  48. 48. Advanced accounting
  49. 49. College students
  50. 50. Job seekers
  51. 51. Future entrepreneurs</li></ul>e-Learning Courses <br />
  52. 52. 15<br />Course type<br />Course name <br />Target group <br /> Vocational course <br /><ul><li>Security training
  53. 53. Welder
  54. 54. Fitter
  55. 55. Turner
  56. 56. Call centre
  57. 57. Rural youth
  58. 58. Job seekers
  59. 59. Future entrepreneurs</li></ul>Welding training in collaboration with ITI, Durgapur <br />Fitter training in progress with ESAB <br />Classroom Courses <br />
  60. 60. 16<br />Input sourced <br />1<br />Design, upload & activation <br />2<br />Sahaj <br />Content designer<br />3<br />4<br />feed back<br />distribute<br />5<br />market input<br />Sahaj CSC<br />Students<br />e-Learning model<br />Sahaj Centres serve as delivery channel to access market<br />
  61. 61. 17<br />e-Learning at Sahaj centre<br /><ul><li>Number of Students Successfully Certified Till Date: 17118</li></ul>… felt that the loop was not complete <br />
  62. 62. 18<br />e-Chaakri services <br />Bringing urban employers & rural job seekers together<br />
  63. 63. 19<br />e-Chaakri: Figures<br /><ul><li>Successfully Employed Till Date: 2608</li></li></ul><li>20<br />Job Fair / Counseling session <br />
  64. 64. 21<br />Utility services: a case of WBSEDCL<br /><ul><li>Tie-up with West Bengal State Electricity Distribution Company Ltd. (WBSEDCL)
  65. 65. Consumer bills generated & uploaded at Sahaj portal
  66. 66. Rural consumers pay at Sahaj Centres at villages </li></ul>Bring about convenience, transparency & saving of time & cost <br />
  67. 67. 22<br />3 kms by walk <br />10 kms by van (the only mode)<br />Hathidoba (Chilaghata More)<br />Buragunge <br />Rathkhola <br />Bus <br />Rathkhola <br />Siliguri<br /><ul><li>Mr. Bibhas now collects electricity bills from local residents of Buragunge area at his Sahaj Centre
  68. 68. It has provided a huge relief to the residents of Buragunge area</li></ul>Mr. Bibhash Roy of Buragunge, Siliguri (VLE) <br />Technology enables access & servicing the market <br />The change after Sahaj Centre set up <br />
  69. 69. 23<br />Elec. bill payment: some facts<br /><ul><li>No. of consumers transact per month, mostly in rural far off areas: 3,10,432
  70. 70. Total value of transaction per month: Rs.10,43,00,289
  71. 71. Covers all districts of the state </li></ul>Provides the convenience at their doorsteps <br />
  72. 72. 24<br />Way ahead <br />The road ahead may not be as smooth but the pleasure of servicing a customer who need you the most is far more enriching and enjoyable experience<br />
  73. 73. 25<br />Sahaj-Central Bank of India BC initiative<br />Building on what we have already done <br />Financial services at the doorstep of rural consumers <br />Partnering for insurance services<br />
  74. 74. 26<br />Our Dream <br /><ul><li>Empower the rural consumer with a host of services & products offering similar choice, convenience & transparency as their urban counterparts enjoy
  75. 75. Provide network to Business and Govt. for accessing the most interior rural market (at Panchayat level) </li></li></ul><li>27<br />Our Dream … contd.<br /><ul><li>Serve as one stop shop for rural consumers
  76. 76. Work as a change agent towards improving the quality of life of rural citizens </li></li></ul><li>28<br />Q & A …<br />
  77. 77. 29<br />Thank you …<br />

×