GramIT Business Presentation

The Vision ,[object Object],While India aims to be world’s back office, GramIT aims to be India’s back office

The Value Proposition ,[object Object],[object Object],[object Object],[object Object],[object Object],GramIT delivers value by focusing on costs at various points in the “extended lifecycle of transactions” ,[object Object],[object Object],[object Object],[object Object]

Customer Delight Factors ,[object Object],[object Object],[object Object],[object Object],An organizational work ethic driven by the sole aim of delivering customer satisfaction and business value

The GramIT Center ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Focus on having best-in-class people, processes and infrastructure

Technology ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Best use of technology to give customers a seamless experience ,[object Object],[object Object],[object Object],[object Object],[object Object],Client 1 GramIT center B Client 2 Dedicated leased line Internet GramIT center A

Moving up the value chain ‘ Oct-’05 Jallikakinada village ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],‘ Aug 05 # of employees ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],‘ Jan 07 – ‘Dec 07 ‘ 08 Onwards 80 100 200 + 500 + 50 ‘ Jan 06 – ‘Dec 06

[object Object],[object Object],Business value – Case study For Client A For Client B ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Service offering (non-voice) ,[object Object],[object Object],[object Object],[object Object],Backend Services ,[object Object],Value-added services First Rural BPO to deliver a wide range of low-end to high-end services ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Service offering (voice) Delivery capability Telecom Health Inbound Backend Process Outbound ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Highlights ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Committed to world-class service delivery

GramIT Organization An organization structure to ensure delight and business value to customers. Accountability is key Head GramIT Head- Process Migration & Quality Head Learning & Competence Head HRD Head Operations Head Technology Head F&A Head- BD Head- Infrastructure & Admin BPO Centre Head Process In charge English Trainer HR & Admin N & S Admin Computer Trainer Senior Associates Team Lead Process Team Lead Quality City office GramIT center structure Associates N & S Associates Electrical Staff Support Staff Quality Associates

Key Customers ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

GramIT Impact Bringing rural youth into the mainstream economy while delivering business value ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Awards ,[object Object],Winner 2007, “Rural transformation through virtual process ecosystems” Winner 2008, Indiatimes Social Catalyst Award

GramIT Business Presentation

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GramIT Business Presentation