A STUDY ON CAUSES OF STRESS FACED BY INDIVIDUALS IN A BANK

2. Stress is defined as a state of psychological and physiological imbalance
resulting from the disparity between situational demand and the
individual’s ability and motivation to meet those needs.

3. Type Public company
Traded as BSE: 532477
NSE: UNIONBANK
Industry Banking, Financial services
Founded 11 November 1919; 97 years ago
Headquarters Mumbai
Key people Shri Rajkiran Rai G.
(Managing Director & CEO)
Products Consumer banking, corporate banking, finance and
insurance, investment banking, mortgage loans, private
banking, wealth management
Revenue ₹32,198.80 crore(US$5.0 billion)(2016)
[1]
Operating income ₹5,722 crore(US$890 million) (2016)
[1]
Net income ₹1,351.60 crore(US$210 million) (2016)
[1]
Total assets ₹404,695.90 crore(US$63 billion) (2016)
[1]
Owner Government of India
Number of employees 35,514 (2016)
[1]
Capital ratio 10.56% (2016)
[1]

4. The objectives of study is to identify factors causing stress and
their effects of performance with special reference to union bank of
india tirur branch

5. SOURCES OF DATA
Primary Data
The study is mainly based on primary data. The data for this study
has collected from the employees of union bank of india , by a
questionnaire
Secondary Data
The study shall make use of secondary data from various sources like
books, journals, magazines, websites etc.
Sampling Method
Convenient sampling method is used for the data collection.
TOOLS AND TECHNIQUES USED FOR THE STUDY
Presentation Tool
• Graph
PERIOD OF THE STUDY
Period of the study was 10 days

6. SL.
NO.
QUESTIONS STRONGL
Y AGREE
AGREE NEUT
RAL
DISAG
REE
STRON
GLY
DISAG
REE
1 Unclear tasks 5 3 0 0 2
2 Overburden 6 3 0 1 0
3 Late sitting 4 1 0 2 3
4 Deadlines 3 2 0 4 1
5 Reward system 5 1 1 2 1
6 Insecurity 0 0 0 0 10
7 Supervisor 3 4 0 2 1
8 Colleagues 4 1 0 0 5
9 Less participation 4 1 1 1 3
10 Less control 2 3 0 3 2
11 Public dealings 2 5 0 3 0
12 Social life 1 4 0 2 3
The above table shows the responses of employees regarding the stress factors in the job. The
table shows that 80 % employees thought that unclear job task and 70 % said lack of supervisor
support creates stress, 90 % were of the view that overburden creates stress.
Perception of Employees concerning factors of St
ress

7. Effects on Performance
QUESTIONS STRONGL
Y AGREE
AGREE NEUTRA
L
DISAGRE
E
STRONGL
Y
DISAGREE
1 Inefficiency due to uncle
ar task
4 2 1 3 0
2 Inefficiency due to latesti
ng
2 3 0 3 2
3 Inefficiency due to no
training
4 3 0 3 0
4 Absenteeism due to
insecurity
0 0 5 2 3
5 Job interest decreases du
e to poor reward system
0 0 0 0 10
6 Quality of work is affecte
d by coworkers
2 2 1 2 3
7 Decreased performance
due to unsupportive
supervisor
4 2 0 2 2
8 Interest in job decreases
due to less
empowerment
2 4 1 2 1
The above table shows the respondent responses of
the effects of stress factors on performance.

8. The study revealed that overburden, unsupportive supervisors
and colleagues, late sitting, disturbed social life due to work and
lack of participation in decision making are causes of stress
among employees, the most evident one’s in the study are
unclear job tasks 80%, unsupportive supervisor 70% and
overburden 90%. They all contribute to decreased performance as
it is evident from the study. When stress level increases in
employees their performance and productivity decreases.

9. 1.In developing organizations it is considered to be the duty of management to
manage the stress of their employees. And they should take active steps to
manage their stress so that potential of employees is not wasted and does not
give a threat to organizational goals.
2.Employees should be given counseling so that they are able to manage their
stress and give their high performance and increasing productivity of
organization.
3.Up to a certain level stress is needed for high performance of employees. But
when this stress goes beyond the level then management support is needed
because it works as a cushion against stress in employees.
4.Stress management training programs should be arranged with the
involvement of top management so that they can easily achieve their goals
without getting stressed.
5.Management should modify the policies to provide individuals with more
authority over their jobs.

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