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Mukul Singh
Address: 1179, Sector-44A, Gurgaon (Haryana)
Contact No.: +91-9599336040
E-mail: mukulsingh941@gmail.com
CAREER OBJECTIVE
 2.5 years of industry experience, which includes my present job
profile as Senior Product Support Engineer.
 Good Team Player with excellent communications and Interpersonal
Skills.
Ready to take leading responsibility and professionally looking forward to work
in line with clients and winning client’s confidence.
EXPERTISE
 Unix systems: IBM-AIX, Sun/Solaris & Linux
 Other Operating Systems: Microsoft Windows 95/98/NT/2000, Windows NT
 Tools: Vodafone Remedy, BCMS tool & putty.
 DBMS: MySQL, Mangos
 Shell & Python Scripting
WORK EXPERIENCE
IGNITE World Pvt Ltd Feb/2016 – Present
Client Employer: Wynk Pvt. Ltd.
Job Title: Senior Product Support Engineer
Project 1:- WYNK Application Support
Description:
 Managing Monitor Streams and its nodes in Comptel 6.3 Event Link Application.
 Configuration and installation Comptel 6.3 Event Link Application.
 Responsible for ensuring the smooth collection of files of 9.0 Billion (approx.) CDRs a day
from various switches (MSC/ IN/ EMM) locations within and outside of India for 23 Circles.
 Monitoring Network Elements in Comptel 6.3 Event Link Application.
 Managing partition spaces in UNIX and taking backup of different directory everyday.
 Reconciliation of CDR Processing Reports for various downstream.
 Comptel Event Link Application stopping and restarting.
 Rectifying files piled up issues in all stream nodes.
 Escalating rejection of records on daily basis.
 Taking weekly backup for stream, table data & table Scripts.
 Coordinating with networking/infrastructure team incase of connectivity issues.
 Log and close issues in the IBM’s ticketing system (Remedy).
 Creating Steams/Nodes as per system requirement
 Logic change in using database Mysql.
 Creating table and written Mysql query.
 Good Knowledge of Shell Scripting(Bash)
Experis IT Pvt. Ltd Jan/2014- Jan/2016
Client Employer: Vodafone India Pvt Ltd
Job Title: Software Engineer
Project 1: Mediation Application Support
 Installation, Configuration, Maintenance and Administration of Red Hat Enterprise6.3 using
Kickstart.
 User and Group Administration and File Permissions: Create/Delete/Modify Users and Groups,
Assign Password policies, Locking and Unlocking.
 Compress and backup files using tar, gzip, bzip2. tar.
 Analyze system performance data such as error logs, system logs and escalate the bugs to
vendor.
 Logical Volume Manager(LVM): Extend the size of LVM, Reduce the size of LVM
 Linux Security Services: SSH (Secure Shell), IPTABLES (Accept, Reject and Drop
 Different services like (FTP, SSH), IP forwarding.
 Software Installations: YUM Client-Server Configuration, Install Packages using redhat
package manager (RPM).
 knowledge of installing and configuring servers – FTP, SAMBA, HTTP (Apache),
 SEMDMAIL, NTP, NFS, DNS, DHCP.
 Schedule and Maintain Crontab jobs.
 Virtualization: Create and deploy Virtual Machines.
 System Monitoring.
 Basics of H/w and Networking Troubleshooting.
 Good Knowledge of Shell Scripting.
FUNCTIONAL SKILLS
• Requirement gathering.
• Client interaction.
• Requirement for proposal (RFP).
• System Requirement Specification
ACADEMIC AND EDUCATION PROFILE
Examination Institute
Board/
University
Year Percentage
B.E BIT , Bhopal
RGPV
University
2012 72.0
12Th RBMJ Inter College C.B.S.E 2008 60.0
10th FDSP Inter College U.P Board 2006 69.0
Personal Details
Brief Profile:
Date of birth:
Nationality:
Lang. known:
Marital status:
I am an amiable person with sincere approach
16 August,1992
Indian
English, Hindi & Marathi
Single.
Declaration: I hereby declare that the particulars furnished above are true to the
best of my knowledge and belief.
Place: Gurgaon Mukul Vinay Singh

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Senior Product Support Engineer Resume

  • 1. Mukul Singh Address: 1179, Sector-44A, Gurgaon (Haryana) Contact No.: +91-9599336040 E-mail: mukulsingh941@gmail.com CAREER OBJECTIVE  2.5 years of industry experience, which includes my present job profile as Senior Product Support Engineer.  Good Team Player with excellent communications and Interpersonal Skills. Ready to take leading responsibility and professionally looking forward to work in line with clients and winning client’s confidence. EXPERTISE  Unix systems: IBM-AIX, Sun/Solaris & Linux  Other Operating Systems: Microsoft Windows 95/98/NT/2000, Windows NT  Tools: Vodafone Remedy, BCMS tool & putty.  DBMS: MySQL, Mangos  Shell & Python Scripting WORK EXPERIENCE IGNITE World Pvt Ltd Feb/2016 – Present Client Employer: Wynk Pvt. Ltd. Job Title: Senior Product Support Engineer Project 1:- WYNK Application Support Description:  Managing Monitor Streams and its nodes in Comptel 6.3 Event Link Application.  Configuration and installation Comptel 6.3 Event Link Application.  Responsible for ensuring the smooth collection of files of 9.0 Billion (approx.) CDRs a day from various switches (MSC/ IN/ EMM) locations within and outside of India for 23 Circles.  Monitoring Network Elements in Comptel 6.3 Event Link Application.  Managing partition spaces in UNIX and taking backup of different directory everyday.  Reconciliation of CDR Processing Reports for various downstream.  Comptel Event Link Application stopping and restarting.  Rectifying files piled up issues in all stream nodes.  Escalating rejection of records on daily basis.  Taking weekly backup for stream, table data & table Scripts.  Coordinating with networking/infrastructure team incase of connectivity issues.  Log and close issues in the IBM’s ticketing system (Remedy).  Creating Steams/Nodes as per system requirement  Logic change in using database Mysql.  Creating table and written Mysql query.  Good Knowledge of Shell Scripting(Bash) Experis IT Pvt. Ltd Jan/2014- Jan/2016 Client Employer: Vodafone India Pvt Ltd Job Title: Software Engineer Project 1: Mediation Application Support
  • 2.  Installation, Configuration, Maintenance and Administration of Red Hat Enterprise6.3 using Kickstart.  User and Group Administration and File Permissions: Create/Delete/Modify Users and Groups, Assign Password policies, Locking and Unlocking.  Compress and backup files using tar, gzip, bzip2. tar.  Analyze system performance data such as error logs, system logs and escalate the bugs to vendor.  Logical Volume Manager(LVM): Extend the size of LVM, Reduce the size of LVM  Linux Security Services: SSH (Secure Shell), IPTABLES (Accept, Reject and Drop  Different services like (FTP, SSH), IP forwarding.  Software Installations: YUM Client-Server Configuration, Install Packages using redhat package manager (RPM).  knowledge of installing and configuring servers – FTP, SAMBA, HTTP (Apache),  SEMDMAIL, NTP, NFS, DNS, DHCP.  Schedule and Maintain Crontab jobs.  Virtualization: Create and deploy Virtual Machines.  System Monitoring.  Basics of H/w and Networking Troubleshooting.  Good Knowledge of Shell Scripting. FUNCTIONAL SKILLS • Requirement gathering. • Client interaction. • Requirement for proposal (RFP). • System Requirement Specification ACADEMIC AND EDUCATION PROFILE Examination Institute Board/ University Year Percentage B.E BIT , Bhopal RGPV University 2012 72.0 12Th RBMJ Inter College C.B.S.E 2008 60.0 10th FDSP Inter College U.P Board 2006 69.0
  • 3. Personal Details Brief Profile: Date of birth: Nationality: Lang. known: Marital status: I am an amiable person with sincere approach 16 August,1992 Indian English, Hindi & Marathi Single. Declaration: I hereby declare that the particulars furnished above are true to the best of my knowledge and belief. Place: Gurgaon Mukul Vinay Singh