Keep Calm & Serve Humanity: Servant Leadership in Human Services
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This document discusses servant leadership as a guiding principle for human service education and practice. It begins with an introduction of the presenter and objectives to describe servant leadership, demonstrate its applicability in human services, and identify ways to incorporate it into curriculum. The core of servant leadership is described as having the well-being of others as the highest priority. Its 10 key characteristics are listening, empathy, healing, awareness, persuasion, conceptualization, foresight, stewardship, commitment to growth of people, and community building. The document argues that servant leadership is a good fit for human services due to its focus on serving people and growth. It provides examples of incorporating servant leadership into the curriculum through experiential learning, leadership courses,
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Keep Calm & Serve Humanity: Servant Leadership in Human Services
- 1. KEEP CALM & SERVE HUMANITY: SERVANT LEADERSHIP AS A GUIDING PRINCIPLE FOR HUMAN SERVICE EDUCATION AND PRACTICE SOHS Annual Conference April 8-11, 2015 – Charlotte, NC
- 2. Introduction Najmah Thomas, Ph.D. Assistant Professor, USCB Human Services, Leadership & Program Evaluation Former State Administrator – Workforce Development; A Reluctant leader…
- 3. Objectives Describe servant leadership… Demonstrate applicability in Human Services… Identify methods to incorporate SL in curriculum…
- 4. What is Servant Leadership? 50+ Robert K. Greenleaf A paradox Long-term Empowering Greatness in service
- 5. What is Servant Leadership? The institution: #1 priority = serving others The individual: #1 priority = serving others
- 6. What is Servant Leadership? 10 Primary Characteristics… Listening Deep commitment In touch Reflection Empathy People Assumes good Shoes…
- 7. What is Servant Leadership? 10 Primary Characteristics… Healing Recognize broken spirits Recognize opportunity Recognize shared search Awareness Self-aware Sharply disturbed Holistic view
- 8. What is Servant Leadership? 10 Primary Characteristics… Persuasion …not positional Convince, not coerce Consensus building Conceptualization Visionary Beyond management Balance
- 9. What is Servant Leadership? 10 Primary Characteristics… Foresight* Past lessons* Present realities* Future decisions* Stewardship In trust… Greater good Serving first -2-fold test
- 10. What is Servant Leadership? 10 Primary Characteristics… Commitment to Growth of People Intrinsic value - not cogs! Responsibility to nurture Every individual. Building Community Lost in the shift… Identify means… Show the way…
- 11. Servant Leadership & Human Services Why is SL a good HMSV fit? Serving people is our #1 priority! Growth focus is essential! Model works for students, practitioners & institutions!
- 12. Servant Leadership in HMSV Curriculum Experiential learning / Service learning Focus on SL in Leadership/Managemen t courses Purposely incorporate SL in Personal & Professional Development courses Host special events, seminars, symposiums on SL
- 13. Servant Leadership in HMSV Curriculum
- 14. Recap: 10 Characteristics of SL Listening Empathy Healing Awareness Persuasion Conceptualization Foresight Stewardship Commitment to Growth of People Community Building
- 15. Recap: Objectives Servant leadership is a transformative approach to work and life. Servant leadership is highly applicable in Human Services education and application. There are many options for incorporating servant leadership in HMSV curriculums.
- 16. Wrap “The urgent problems of our day exist because of human failures…but we can rebuild a system that works. The builders will find the useful pieces, wherever they are.” (Where ever they are.)
- 17. References • Spears, Lawrence, et. al. Focus on Leadership: Servant Leadership for the 21st Century. ISBN 978-0-471-41162-8 • Greenleaf Center for Servant Leadership: https://greenleaf.org/what-is-servant-leadership/ • University of the Southwest: https://www.youtube.com/watch?v=XlTzLd6oXC0
Editor's Notes
- Congratulations! Your proposal, “Keep Calm & Serve Humanity “, has been accepted for the 2015 Southern Organization of Human Services Conference, on April 8-11, 2015, in Charlotte, North Carolina. The conference will be held at the Holiday Inn Charlotte Airport, 2707 Little Rock Road, Charlotte, NC, 28214. You are scheduled to present a one hour workshop on: Date: 4/10/2015 Time: 3:00pm-4:00pm Room: TBA Each room will be set up with AV equipment and projector screen. Please provide your own computer and adaptor, if needed.
- My background as an administrator in is in workforce development and education policy… I happened upon this idea of SL 6 years ago in May 2009 @ Historic Banning Mills, Whitesburg, GA as a newly appointed Director of Capacity Building for a foundation….
- Here are the objectives for our 1 hour together…
- Describe servant leadership… SL is a “new” kind of leadership model – and by new I mean it is 50 years young as a concept. Robert . Greenleaf is credited with coining the term servant-leadership. Mr. Greenleaf was a lifelong student of how things get done in organizations – his main objective was to build a better, more caring society. SL is a paradox – WHY??? Because the words servant and leader are often thought of as opposites… SL is a long-term, transformational approach to life and work – a way of being; it is not a quick fix or instant perfection model – it does hold the power to change systems… SL is empowering, because it releases the creativity, ingenuity, resourcefulness and intelligence of people to accomplish their purposes in life. SL’s foundational meaning is this: a great leader is first experienced as a servant to others, and this simple fact is central to her or his greatness as a leader. This is a photo of Robert K. Greenleaf – just kidding…this is a picture from the Lego Movie and by the end of this presentation, it will should sense…
- SL can be applied at the individual and institutional level. For individuals, it is primarily a personal and professional growth perspective and way of being. For institutions, SL is applied as an organizational philosophy and model of business practice. Any individual can seek to adopt a SL perspective, and any type of institution (for profit organizations, charitable organizations, colleges and universities, etc.) can adopt a SL model. No you might wonder, who does a for profit organization place serving others as its #1 priority, and not profit? Well, it has been done, and successfully so. The businesses have stated that monetary profit is a motive, but it is not THE SOLE motive. They desire to create a positive impact on their employees and communities, while conducting their business, and in the process, make a pretty good profit!
- SL is characterized by 10 primary characteristics – keep in mind this list is NOT exhaustive, but it is the starting point according to Greenleaf and many others who’ve conducted studies on this leadership model. Ask we discuss this list, think of those you’ve seen in yourself, or others… First there is listening. The s-l has a deep commitment to listening receptively to what is being said AND what is not being said; the s-l is in touch with their own inner voice, body, mind and spirit – they listen to themselves as well as others; and the s-l takes the time to have regular periods of reflection. QUESTION – when was the last time you really felt like someone heard you??? Next, there is Empathy. The s-l strives to recognize, understand, and accept people; the s-l assumes good in people, even while refusing to accept certain behaviors or performance; and the s-l puts themselves in others shoes. photo of person that really embodies these qualities –
- Healing is the 3rd. A s-l recognizes that there are many people who have broken spirits and have suffered from a variety of emotional hurts; a s-l recognizes that they have an opportunity to “help make whole” those with whom they come into contact; and a s-l recognizes the search for wholeness is shared by themselves and others. Closely related is the characteristic of Awareness. The s-l has a high level of general self-awareness; the s-l is also sharply awake and reasonably disturbed” – even though this can be a scary thought, it aids the s-l in understanding issues that involve ethics and values; and the s-l views most situations from an integrated and holistic position. photo of person that really embodies these qualities; Ask a question!!!
- Next up is persuasion. The s-l relies on persuasion rather than positional authority in organizational decision making; the s-l seeks to convince others, instead of coercing compliance; and the s-l is effective at building consensus within groups. Question: is management and leadership the same thing? Conceptualization is the 6th characteristic on our list. S-ls nurture they ability to dream great dreams, to be the visionary guide; the s-l takes a perspective that goes beyond day-to-day management; but, the s-l also seeks a healthy balance between conceptual thinking and day2day focus. photo of person that really embodies these qualities Ask a question!!!
- Up next is Foresight. The s-l understands lessons from the past, realities of the present, and likely consequences of future decisions. These actions are conducted simultaneously, and somewhat intuitively. According to the research, of the 10 characteristics attributed to SL, this is probably the only one that will be difficult to cultivate if your are not born with it… Then we have Stewardship. The s-l approaches their work in terms of holding something in trust for another (they don’t need the title of trustee – they simply assume it); the s-l’s priority is for the greater good of society; and the s-l assumes a 1st commitment is to serving the needs of others through their work. Here is the 2-fold test of servant leadership: those being served must evolve as persons, and those least privileged must benefit or not be further harmed. photo of person that really embodies these qualities Ask a question!!!
- Commitment to Growth of People. The s-l believes that people have an intrinsic value beyond their tangible contributions as workers – they are NOT just cogs in a wheel; the s-l assumes a tremendous responsibility to do everything within her or his power to nurture the personal, professional, and spiritual growth of employees; and the s-l is deeply committed to the growth of each and every individual within the organization – not just the rising stars! Question: how can one demonstrate s-l when they have to fire a staff member, or a company or agency is closing??? Helping laid-off workers transition to other work, consider other career paths… The last characteristic on our list is Building Community. The s-l acknowledges that something (much) has been lost with the shift to large institutions (or the media?) instead of local communities as the primary shaper of human lives; the s-l seeks to identify some means for building community among those who work within a given organization; and the s-l shows the way by doing. They say “I have a good idea, and I’ll go first.” photo of person that really embodies these qualities Ask a question!!!
- Demonstrate applicability in Human Services… This is a what one might call, “a no-brainer”…but, if you are in need of more official proof, look no further than the Preamble to the Ethical Standards for Human Services Professionals, adopted by the NOHS in 2015: “Characterized by an appreciation of human beings in all of their diversity, human services offers assistance to its clients within the context of their communities and environments. Human service professionals and those who educate them promote and encourage the unique values and characteristics of human services. In so doing, human service professionals uphold the integrity and ethics of the profession, promote client and community well-being, and enhance their own professional growth. The fundamental values of the human services profession include respecting the dignity and welfare of all people; promoting self-determination; honoring cultural diversity; advocating for social justice; and acting with integrity, honesty, genuineness and objectivity.”
- There are many ways to incorporate s-l education in the HMSV curriculum. Learning by doing Specific focus on s-l in more traditional leadership and management courses Many HMSV programs have a PPD course – this concept of s-l can be modeled and encouraged there Special even options abound… Photo of college clip art, classroom, books, etc.
- Here are just a few examples on campus: University of South Florida’s Center for Leadership and Civic Engagement East Tennessee State University’s Emerging Leader’s Academy, named for Dr. Brenda White Wright Butler’s College of Communication held a symposium of SL this past March “Steve Cockerham, PhD, is Assistant Professor in the Human Services program in the Department of Counseling and Human Services at East Tennessee State University in Johnson City, TN. He has been a board member of SOHS since 2007 and was a Vice President for NOHS 2009-2011. He also edits the NOHS newsletter, the LINK, as well as the NOHS Conference Proceedings. ”
- Ten characteristics? Listening, Empathy, Healing, Awareness, Persuasion, Conceptualization, Foresight, Stewardship, Commitment to Growth of People and Community Building.
- Objective check: What is it? Is it applicable to HMSV? Can it be incorporated into HMSV studies?
- Robert Greenleaf says this in his essay about the essentials of SL: “The urgent problems of our day – the disposition to venture into immoral and senseless wars, destruction of the environment, poverty, alienation, discrimination, overpopulation – exist because of human failures, individual failures, one-person-at-a-time, one-action-at-a-time failures. IF we make it out of all of this (and this is written in the belief that we will), the system will be whatever works best. The builders will find the useful pieces where ever they are, and invent new ones when needed…” For those of you who have had the pleasure of seeing the Lego Movie, you may get this reference. Our protagonist was a builder. He did not think he was special. But it turns out, he was a servant-leader of sorts. He found the useful pieces, and he invented other pieces when he needed them – he used empathy and healing to change “Lord Business” and build a better community. Insert full quote & reference!