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Case Study - Financial Process Transformation-Technology Manufacturer (TEC)

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Streamlined workflows with intelligent automation.

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Case Study - Financial Process Transformation-Technology Manufacturer (TEC)

  1. 1. INTELLIGENT AUTOMATION leads to streamlined workflows and big savings. CASE STUDY Case-1010
  2. 2. A multinational computer technology company. ABOUT THE CLIENT Case-1010 © 2017, Sutherland Global, Inc. All rights reserved.
  3. 3. THE CLIENT CHALLENGE Our client’s key concern was cost reduction with a target of 20% savings in its overall order management process. Order to cash (O2C) functions were widely DISPERSED & SILOED Order processing (OP) errors accounted for ~40% OF ALL ISSUES Domino effect interfered with overall ACCURACY & EFFICIENCY Case-1010 © 2017, Sutherland Global, Inc. All rights reserved.
  4. 4. The Sutherland Transformation Robotic Process Automation (RPA) Consolidated 11 geographies down to 7 Standardized, improved workflows Case-1010 © 2017, Sutherland Global, Inc. All rights reserved.
  5. 5. PARTNERSHIP RESULTS SUTHERLAND + A MULTINATIONAL COMPUTER TECHNOLOGY COMPANY AUTOMATION OF TOTAL HEADCOUNT (HC) REQUIRED DECREASE IN DISSATISFACTION RATES REDUCTION IN ORDER MANAGEMENT COSTS IMPROVEMENT IN A/R ISSUES 66% 54% 20% Case-1010 © 2017, Sutherland Global, Inc. All rights reserved. 30%

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