Successfully reported this slideshow.
We use your LinkedIn profile and activity data to personalize ads and to show you more relevant ads. You can change your ad preferences anytime.

Case study - Virtua

250 views

Published on

Our client was great at delivering health care, but wanted to validate solutions to handle financial aspects of the patient journey more efficiently and with sensitivity.

Published in: Business
  • Login to see the comments

  • Be the first to like this

Case study - Virtua

  1. 1. CAPTURING THE VOICE OF THE PATIENT led to a more compassionate and efficient hospital experience. CASE STUDY Case-1067
  2. 2. Virtua, a hospital chain in New Jersey, operating urgent care centers, hospitals, health centers and more. ABOUT THE CLIENT Case-1067 � 2017, Sutherland Global, Inc. All rights reserved.
  3. 3. THE CLIENT CHALLENGE Our client was great at delivering health care, but wanted to validate solutions to handle financial aspects of the patient journey more efficiently and with sensitivity. Case-1067 � 2017, Sutherland Global, Inc. All rights reserved. PATIENT JOURNEY was negatively impacted by design of ER Confusion around AFFORDABILITY of health care options Lack of understanding regarding health care options and ELIGIBILITY
  4. 4. Case-1067 � 2017, Sutherland Global, Inc. All rights reserved. The Sutherland Transformation Cost estimator tools to improve transparency Captured the voice of 100+ patients & employees Patient portal for self-service registration and clinical info
  5. 5. PARTNERSHIP RESULTS SUTHERLAND + Better physical space design improved patient/employee interactions Increased self-service registration through tools & mobile apps Case-1067 � 2017, Sutherland Global, Inc. All rights reserved. Increased awareness and transparency around healthcare options

×