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Harness the Power of the Cloud to Drive Business Innovation


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Innovation in the cloud transcends information technology. It is woven into the very fabric of customer experience strategies and can be directly applied to how we think about business innovation as an enterprise.

Our Cloud First webinar provided a pragmatic approach to using design thinking to harness the power of cloud for business innovation. We walked through a framework for innovation and demonstrated how to build the right team, apply the right methods, and leverage the right tools to:

-Quickly create value for customers
-Bring people and ideas together
-Foster innovation through continuous delivery
-Release your ideas into the wild

Published in: Technology
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Harness the Power of the Cloud to Drive Business Innovation

  2. 2. 2 About Perficient Perficient is the leading digital transformation consulting firm serving Global 2000 and enterprise customers throughout North America. With unparalleled information technology, management consulting, and creative capabilities, Perficient and its Perficient Digital agency deliver vision, execution, and value with outstanding digital experience, business optimization, and industry solutions.
  3. 3. 3 Perficient Profile Founded in 1997 Public, NASDAQ: PRFT 2016 revenue $487 million Major market locations: Allentown, Atlanta, Ann Arbor, Boston, Charlotte, Chicago, Cincinnati, Columbus, Dallas, Denver, Detroit, Fairfax, Houston, Indianapolis, Lafayette, Milwaukee, Minneapolis, New York City, Northern California, Oxford (UK), Southern California, St. Louis, Toronto Global delivery centers in China and India 3,000+ colleagues Dedicated solution practices ~95% repeat business rate Alliance partnerships with major technology vendors Multiple vendor/industry technology and growth awards
  4. 4. 4 Rising Customer Expectations Continual Connectedness Organizational Velocity Abundance of Customer Data Customer Experience
  5. 5. Growth Better Exploration Customer Experience Efficiency Faster Exploitation Operational Excellence DisruptiveSustaining Innovation
  6. 6. Outside-in Experience Channel Brand Inside-out Process Product Service DisruptiveSustaining Innovation
  7. 7. 7 Connect with Customer Needs Bring People and Ideas Together Start Small, Build Fast, and Share Release Ideas Into the Wild Innovation Habits
  9. 9. 9 SCALABILITY SPEED SAVINGS SIMPLICITY Growth Elasticity Diversification Why Innovate?
  10. 10. 10 SCALABILITY SPEED SAVINGS SIMPLICITY Growth Elasticity Diversification Reduce Cycle Times Remove Steps Eliminate Wait Times Why Innovate?
  11. 11. 11 SCALABILITY SPEED SAVINGS SIMPLICITY Growth Elasticity Diversification Reduce Cycle Times Remove Steps Eliminate Wait Times Automation Reduce Waste Economies of Scale Why Innovate?
  12. 12. 12 SCALABILITY SPEED SAVINGS SIMPLICITY Growth Elasticity Diversification Reduce cycle times Remove steps Eliminate wait times Automation Reduce Waste Economies of Scale Improved Usability Consolidation Consistency Why Innovate?
  13. 13. 13 What are your business innovation goals? • New growth strategies or revenue streams • Develop new products or services • Increase operational or client efficiencies • Automation and reduced costs • Improved usability and stability Placeholder for Cloud Maturity Poll Question
  14. 14. 14 While cloud is recognized as a technology game changer, its potential for harnessing the power of business innovation remains untapped. Untapped Potential of the Cloud
  15. 15. 15 Scalability Operational agility is a top driver for global cloud buyers, according to a Gartner survey. *
  16. 16. 16 Elastic Business
  17. 17. 17 • Increase on-boarding of new customers through multi-tenant SaaS • On-demand service provisioning: reduced wait time from weeks to minutes Speed
  18. 18. 18 HARD SAVINGS • Reduced spending on compute, storage, networking, security • Avoidance of hardware and software purchases (CapEx) • Reductions in operational costs, backup, and DR/DC • Reduction in operations-oriented personnel Cost Savings SOFT SAVINGS • Re-use of services and applications that allow you to define and redefine solutions using the same cloud services • Increase developer productivity • Improved employee morale based on the use of cloud- based resources • Ability to change business processes quickly around new and emerging opportunities • Increase global reach
  19. 19. 19 Big Picture for Cost Savings
  20. 20. 20 Cloud ROI is More than Cost Savings Cloud ROI = 𝑉𝑎𝑙𝑢𝑒 𝑓𝑟𝑜𝑚 𝐶𝑙𝑜𝑢𝑑 𝐶𝑜𝑠𝑡 𝑜𝑓 𝐶𝑙𝑜𝑢𝑑 BUSINESS VALUE
  21. 21. 21 • Traditional infrastructure approach • Specialized hardware • Manual integrations • Extensive ongoing administration • Modern cloud-based approach • Software defined • Automated lifecycle management Simplicity
  22. 22. 22 Customers Designers Analysts Creatives Engineers PEOPLE Our Innovation Framework Methodology Activities Techniques PROCESS Cloud-based Collaboration Prototyping Testing TECHNOLOGY
  23. 23. 23 Cloud Innovation Team EXPERIENCE DESIGN VISUAL DESIGN SOLUTION ENGINEER PLATFORM ENGINEER Translates low- resolution concepts into high-resolution product and experience insights, ideation, and design. Creates high- resolution prototype user interface, visualization and interaction designs and visual assets. Full-stack development of high-resolution prototype features, services, and capabilities. Innovation platform and simulation engineering, support, and administration.
  24. 24. 24 Innovation Methods
  25. 25. 25 Characteristics of a Cloud-based Innovation Platform CLOUD-BASED SIMULATION TEST-DRIVEN CONTINUOUS Elastic platform, software, and services outside of Core IT for rapid, high- resolution testing. Ability to virtualize and de-identify Core data and 3rd party service capabilities. Automated and repeatable verification and validation. Rapid and early code integration, code delivery, and continuous innovation.
  26. 26. 26 How we use cloud to drive innovation at the speed of business for our clients
  27. 27. 27 Improved patient readmissions prediction accuracy with cognitive computing and cloud An Ohio-based unified health system, needed a better way to determine a patient’s propensity to readmit to the hospital, in order to meet new regulations in the Affordable Care Act. Using cognitive computing and analytics in the cloud, we developed a predictive modeling solution for readmissions. The solution analyzes a wealth of structured and unstructured data not typically included in predictive models, including doctors’ notes and psycho-social needs of the patient and the family. By incorporating this previously untapped source of information, the client’s readmissions prediction accuracy jumped to 93%. It is better positioned to reduce hospital readmissions across its entire patient population by educating patients and their families on how to better manage their conditions while coordinating various services within the provider community.
  28. 28. 28 Cloud sparks business innovation and case deflection by 17% Activision is an American video game publisher. A large part of Activision Support’s case load came from players experiencing connection issues with a particular online gaming service. The support team had to manually gather alerts and communicate outages. We leveraged the cloud to build a new Online Services self-service support experience for gamers. Players can view the current status of games and platforms experiencing issues, access troubleshooting tips, or report an outage. Moving to a cloud model has completely transformed Activision’s customer support experience and increased case deflection by 17%.
  29. 29. Questions Type your question into the chat box
  30. 30. 30 Next up: [Webinar] Modernize Core Technology to Accelerate Digital Transformation Tuesday, May 23rd Follow Us Online • • • •
  31. 31. Thank You