1. Name Mohamed Gaber Ibrahim
Date of Birth 4th November 1983
Mobile 01022091544
Email mohammed.gaber.ibrahim@gmail.com
Email mgaber1@eg.ibm.com
Address Helwan-Cairo-Egypt
Military Status Performed
Marital Status Married
Education:
Bachelor Degree of Engineering, Helwan University. 2002-2007, Department: Communications and
Electronics.
Work Experience:
AUGUST 2015 till now IBM:
For IBM's EMEA clients Software Support Specialists are required to deliver post sale Remote
Technical Software Support Services for the AIX operating system.
Job Title:Remote Technical Support Specialist
Job Responsibility:
 Providing initial remote technical software support for AIX to clients
 Interacting with client and IBM functions consistently until problem solution

 Analyzing problems/situations, understanding problem impact on client
business
 Applying problem solving techniques
 Responding to client queries, providing timely resolutions to client issues
 Maintaining highest client satisfaction
 Maintaining positive client relationships even in severe and pressurized situations
 Performing problem management and end-to-end problem ownership
 Logging all related activities for each customer query and handling client data securely
 Employing IBM's standard support delivery methodologies and tools
 Performing in international software support delivery processes and environments

 Willingness to work in swing/night shifts
Participating in scheduled off-shift (call-out)
March 2010 – January 2013 IT-Valley (IBM partner)

2. IT-Valley operates in Egypt and Arab countries for more than12 years providing both Public and Private
Sectors with comprehensive set of IT Services including new HW/SW implementation, IT Support
Service and IT Learning Service.
Job Title: UNIX and LINUX System Admin
Job Responsibility:
 Deliver Support and Implementation Services for IT Valley customers
 Deliver User and Admin Training for Solaris Operating System.
 Deliver User and Admin Training for Red Hat Linux Operating System.
 Delver User and Admin Training for IBM Operating System “AIX”
January 2013 – June 2014 Education (IBM partner)
Education is delivering the highest standard of IT training and services to our clients as prescribed by
the most reputable IT industry leaders
Job Title: UNIX and LINUX System Admin
Job Responsibility:
 Deliver Support and Implementation Services for Education customers
 Deliver User and Admin Training for Red Hat Linux Operating System.
 Delver User and Admin Training for IBM Operating System “AIX”
June 2014 – AUGUST 2015 AIBK (Arab investment bank)
Job Title: IBM system engineer
Job Responsibility: perform all required operations on any IBM product S/W or H/W
AIX (main task)
o administration
o maintenance
o monitoring
 H/W configuration (power servers & storage)
o Monitoring
o Resource management
o Firmware updates
 manage backup schedule process through TSM (IBM Tivoli storage manager)
o configure backup schedule process according to bank policies
o ensure backup process completed successfully
o monitor libraries and tape drives for any hardware issue
 Application basic configuration and administration websphere(WAS) ,MQ and non IBM
oracle ,TEMENOS T24 core Banking
Professional Courses and Certificates:

3.  Cisco CCNA 2007 (640-801).
 Solaris System Administration (SCSA 2010).
 Solaris System Advanced Administration (SCSA 2010).
 Solaris System Networking and Security (SCNA 2010).
 Red hat administration 1,2 and 3 (2011).
 AIX System Implementation and Administration (2011).

 AIX Problem Determination and Advanced Administration (000-220 AIX System
Administration 2011).
 AIX I LPAR Configuration and Planning “Server Virtualization” (2011).
 AIX Virtualization 1 Implementing Virtualization (2013).
 AIX PowerHA System Mirror 6.1 Planning, Implementation and Administration (2013).
 Store-wize V7000 System Administration (2013)
 VMWare Vsphere (VCPICM5)(2013)
 tivoli storage manager (TSM) 6.3 implementation & administration
Technical Skills:
Virtualization
Virtualization, cloud computing based on vmware vsphere:
 Installation and configuration of ESXi hyper-visor.
 Creation and management of virtual machine.
 Creation and Configuration of clusters.
 Managing clustering advanced features: V_motion, SV_motion,DRS, HA and FT.
 Securing virtual system using permission and firewall.
MICROSOFT
 Windows server 2008: DNS,DHCP and active directory server’s basic configuration.
Languages:
 Arabic: native language.
 English: very good of both written and oral communication.
 German:learning
Military status
 Performed ( 3 years )