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Professional Attitudes 
and Behaviours 
Workshop 1
Welcome from the Chair
Introductions 
- Your name? 
- What you have studied so far? 
- What are you excited about in studying this module? 
- What fears do you currently have?
Professionalism 
In groups, come up with: 
3 ideas on what constitutes ‘professionalism’ in a work context 
3 ideas on what constitutes ‘unprofessionalism’ 
(NB – answer 2 must not be the opposite of answer 1!!)
Workshop 3 
Communication 
Skills and 
Interpersonal 
Behaviour 
Workshop 2 
Time and 
Project 
Management 
Workshop 4 
Team Working 
Workshop 1 
The Commission 
Module overview 
Business Analysis 
Workshop 5 
Report Writing 
Presentation 
Skills 
Workshop 6 (10% of final mark) 
Team Presentations on Workshops 1 
– 5 
Communications 
Project Management 
Business Analysis 
Video Blog (15% of final mark) 
Individual Video Blog – 3 mins 
reflection on first half of the 
programme and readings 
Workshop 9 
Customer 
Relationship 
Management 
Preparation 
for Board 
Paper 
Workshop 7 
Preparation 
for Charitable 
Activity 
PAVE 
fundraising 
activity 
Workshop 8 
(15% of final 
mark) 
Observed 
Charitable 
Activity 
Written Blog 
(20% of final 
mark) 
500 words on 
a specific 
question 
Workshop 10 
(40% of final mark – 
30% group 10% 
individual) 
Team Presentations to 
Client Board 
Based on Board Paper 
Board Paper 
to be 
submitted 
750 words 
W/C 3/11 
by 17/11 
Readings to be advised 
Assessable content
Coffee time
The business you are in: Pearson College 
https://www.youtube.com/watch?v=zs9Rcy7tkNg
The Commission: Teams 
Team A 
Team B 
Team C 
Team D 
Team E
The Commissions 
Groups A, C, E: 
Identify a new market that Pearson College could consider moving into. 
Your presentation should consider what competition there is in this market, 
what the benefits might be, and your suggestions for the best way to 
approach it. 
Groups B, D, F: 
Identify Potential Merger and Acquisition Targets for Pearson College. Your 
presentation should consider why you think the target(s) would be a good 
fit with the overall strategy for Pearson College, and your suggestions for 
the best way to approach it
Challenge 1 - Business Analysis
Challenge 1 requires you to: 
Carry out a competitor analysis comparing Pearson College with Two other 
major players in the industry in line with the brief you will now be given. 
YOU must identify the two competitor organisations 
The analysis will consist of: 
- A SWOT analysis for each business 
- A PESTLE analysis for each business 
The analysis should take into account such things as: 
- Turnover and profitability 
- Global Reach 
- Key areas of competitive advantage of each business 
You will be expected to present your findings during Workshop 6
Business Analysis: two key documents 
PESTLE analysis 
SWOT analysis
SWOT analysis 
Stands for: 
USUALLY INTERNAL ISSUES USUALLY EXTERNAL ISSUES 
Can be used to analyse a business, or a business unit, or a product or 
service 
You can even do a SWOT analysis on yourself! 
A well constructed SWOT analysis can provide some clear insights into the 
business and inform what areas need to be strengthened either to mitigate 
against potential threats or take advantage of potential opportunities
Carrying out a SWOT analysis 
STRENGTHS WEAKNESSES 
What are your strengths? 
What do you do better than 
others? 
What unique capabilities and 
resources do you possess? 
What do others perceive as 
your strengths? 
What are your weaknesses? 
What do your competitors do 
better than you? 
What could you improve 
given the current situation? 
What do others perceive as 
your weaknesses? 
OPPORTUNITIES THREATS 
What trends or conditions 
may positively impact you? 
What opportunities are 
available to you? 
What trends or conditions 
may negatively impact you? 
What are your competitors 
doing that may impact you? 
Do you have solid financial 
support? 
What impact do your 
weaknesses have on your 
threats? 
EXTERNAL INTERNAL
The PESTEL analysis 
Originally known as the STEP analysis, but has been extended over the 
years
Political 
Local or national governmental issues 
Alliances and agreements between countries 
Changes in government and approaches to business 
Changes in regulation 
Changes in employment law
Economic 
Spending 
Economic growth 
Exchange rates 
Employment statistics 
Taxation changes
Socio-cultural 
Health conscious society 
Age demographics 
Lifestyle changes 
Fashion changes 
Multi-culturalism 
Religious changes
Technological 
Information and Communications technology 
New Machinery 
Changes in energy 
Social networks
Environmental 
Green issues 
Corporate Social responsibility 
Attitudes towards charity 
Attitudes towards waste
Legal 
New laws, repeals of old laws 
Regulation again 
Licensing 
Driving laws 
Tendency to be more litigious
Things to consider within a PESTEL 
analysis 
Each of the factors must be looked at when carrying out the analysis 
BUT – the situation or the context may mean that one or more factors is 
looked at more deeply than the others 
Not all factors are threats – some are opportunities (cf SWOT analysis) 
Carrying out a PESTEL analysis is not a substitute for continual 
environmental scanning – the world changes very very quickly sometimes
Watch videos 
Completion of a SWOT analysis: 
https://www.youtube.com/watch?v=cw3AAqz6-Mc 
Completion of a PESTLE analysis: 
https://www.youtube.com/watch?v=elLS8NMpLw8 
[available on the OLE]
Workshop Activity 
Based on what you have seen in the two videos: 
Teams A, C, etc to begin to develop a SWOT analysis of Pearson College 
based on what they currently know 
Teams B, D, F etc to begin to develop a STEEP analysis of Pearson College 
based on what they currently know 
Each team to present their findings. It is in the interests of other teams to 
listen to the presentations as this will give them the information they need 
to begin their own version in time
The course reader 
You will be given a chapter to read ofter each workshop – the rest 
is for you to read at your leisure
Beyond the workshop 
Continue to work on your competitor analysis of the three businesses. You 
may delegate individual parts to team members to complete but you will 
be required to present your findings at Workshop 6 where they will be 
considered by a judging panel and you will be asked questions about them. 
This output forms part of the module assessment 
The brief gives you everything you need to know about what to produce 
You should also read Chapter 4 of the course reader prior to the next 
workshop
Review and recap 
This workshop has covered: 
- An overview of the whole module 
- Your commission 
- Your teams 
- An introduction to business analysis 
- Next workshop – Time and Project Management! Don’t be late!

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  • 1. Professional Attitudes and Behaviours Workshop 1
  • 3. Introductions - Your name? - What you have studied so far? - What are you excited about in studying this module? - What fears do you currently have?
  • 4. Professionalism In groups, come up with: 3 ideas on what constitutes ‘professionalism’ in a work context 3 ideas on what constitutes ‘unprofessionalism’ (NB – answer 2 must not be the opposite of answer 1!!)
  • 5. Workshop 3 Communication Skills and Interpersonal Behaviour Workshop 2 Time and Project Management Workshop 4 Team Working Workshop 1 The Commission Module overview Business Analysis Workshop 5 Report Writing Presentation Skills Workshop 6 (10% of final mark) Team Presentations on Workshops 1 – 5 Communications Project Management Business Analysis Video Blog (15% of final mark) Individual Video Blog – 3 mins reflection on first half of the programme and readings Workshop 9 Customer Relationship Management Preparation for Board Paper Workshop 7 Preparation for Charitable Activity PAVE fundraising activity Workshop 8 (15% of final mark) Observed Charitable Activity Written Blog (20% of final mark) 500 words on a specific question Workshop 10 (40% of final mark – 30% group 10% individual) Team Presentations to Client Board Based on Board Paper Board Paper to be submitted 750 words W/C 3/11 by 17/11 Readings to be advised Assessable content
  • 7. The business you are in: Pearson College https://www.youtube.com/watch?v=zs9Rcy7tkNg
  • 8. The Commission: Teams Team A Team B Team C Team D Team E
  • 9. The Commissions Groups A, C, E: Identify a new market that Pearson College could consider moving into. Your presentation should consider what competition there is in this market, what the benefits might be, and your suggestions for the best way to approach it. Groups B, D, F: Identify Potential Merger and Acquisition Targets for Pearson College. Your presentation should consider why you think the target(s) would be a good fit with the overall strategy for Pearson College, and your suggestions for the best way to approach it
  • 10. Challenge 1 - Business Analysis
  • 11. Challenge 1 requires you to: Carry out a competitor analysis comparing Pearson College with Two other major players in the industry in line with the brief you will now be given. YOU must identify the two competitor organisations The analysis will consist of: - A SWOT analysis for each business - A PESTLE analysis for each business The analysis should take into account such things as: - Turnover and profitability - Global Reach - Key areas of competitive advantage of each business You will be expected to present your findings during Workshop 6
  • 12. Business Analysis: two key documents PESTLE analysis SWOT analysis
  • 13. SWOT analysis Stands for: USUALLY INTERNAL ISSUES USUALLY EXTERNAL ISSUES Can be used to analyse a business, or a business unit, or a product or service You can even do a SWOT analysis on yourself! A well constructed SWOT analysis can provide some clear insights into the business and inform what areas need to be strengthened either to mitigate against potential threats or take advantage of potential opportunities
  • 14. Carrying out a SWOT analysis STRENGTHS WEAKNESSES What are your strengths? What do you do better than others? What unique capabilities and resources do you possess? What do others perceive as your strengths? What are your weaknesses? What do your competitors do better than you? What could you improve given the current situation? What do others perceive as your weaknesses? OPPORTUNITIES THREATS What trends or conditions may positively impact you? What opportunities are available to you? What trends or conditions may negatively impact you? What are your competitors doing that may impact you? Do you have solid financial support? What impact do your weaknesses have on your threats? EXTERNAL INTERNAL
  • 15. The PESTEL analysis Originally known as the STEP analysis, but has been extended over the years
  • 16. Political Local or national governmental issues Alliances and agreements between countries Changes in government and approaches to business Changes in regulation Changes in employment law
  • 17. Economic Spending Economic growth Exchange rates Employment statistics Taxation changes
  • 18. Socio-cultural Health conscious society Age demographics Lifestyle changes Fashion changes Multi-culturalism Religious changes
  • 19. Technological Information and Communications technology New Machinery Changes in energy Social networks
  • 20. Environmental Green issues Corporate Social responsibility Attitudes towards charity Attitudes towards waste
  • 21. Legal New laws, repeals of old laws Regulation again Licensing Driving laws Tendency to be more litigious
  • 22. Things to consider within a PESTEL analysis Each of the factors must be looked at when carrying out the analysis BUT – the situation or the context may mean that one or more factors is looked at more deeply than the others Not all factors are threats – some are opportunities (cf SWOT analysis) Carrying out a PESTEL analysis is not a substitute for continual environmental scanning – the world changes very very quickly sometimes
  • 23. Watch videos Completion of a SWOT analysis: https://www.youtube.com/watch?v=cw3AAqz6-Mc Completion of a PESTLE analysis: https://www.youtube.com/watch?v=elLS8NMpLw8 [available on the OLE]
  • 24. Workshop Activity Based on what you have seen in the two videos: Teams A, C, etc to begin to develop a SWOT analysis of Pearson College based on what they currently know Teams B, D, F etc to begin to develop a STEEP analysis of Pearson College based on what they currently know Each team to present their findings. It is in the interests of other teams to listen to the presentations as this will give them the information they need to begin their own version in time
  • 25. The course reader You will be given a chapter to read ofter each workshop – the rest is for you to read at your leisure
  • 26. Beyond the workshop Continue to work on your competitor analysis of the three businesses. You may delegate individual parts to team members to complete but you will be required to present your findings at Workshop 6 where they will be considered by a judging panel and you will be asked questions about them. This output forms part of the module assessment The brief gives you everything you need to know about what to produce You should also read Chapter 4 of the course reader prior to the next workshop
  • 27. Review and recap This workshop has covered: - An overview of the whole module - Your commission - Your teams - An introduction to business analysis - Next workshop – Time and Project Management! Don’t be late!