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Michael Page
2013
TRENDS
BRIEFING
February 21st, 2013
Steve O’Farrell, The Royals
Today’s Presentation

  2013 Key Trends
  What does this mean?
    Planning
    Operations
    Agency Relationships
    Media
2013
KEY
trends
Weekly time spent
across media by online australians
                                                                          21:54
                                                              15:30
                                                      9:48
                                          5:24
             3:30         4:12
 2:12


Magazine    Newspaper     Internet        Internet    Radio   Broadcast   Internet
                         via mobile      via tablet              TV


 Australian Online Consumer Landscape,
 Neilsen, March 2012
Average time spent
on the internet each week


                    22.6 hrs                              21.2 hrs

                                   Total 21.9hrs

                                         20.9 hrs    20.8 hrs    18.7 hrs
           26.2 hrs        24.4 hrs


           16-24 Yrs       25-34 Yrs     35-44 Yrs   45-59 Yrs   60+ Yrs

 Australian Online Consumer Landscape,
 Neilsen, March 2012
Devices used
to access the internet


             82%      amongst smartphone owners


 2011       55%            20%           18%          15%               11%

             Mobile         Tablet       Games     Portable Media   Internet Enabled
             Phone                       Console       Player         TV/ Smart TV


 2010       50%            10%
 Australian Online Consumer Landscape,
 Neilsen, March 2012
The gap between
FIRST & SECOND
SCREEN NARROWS
TV and Twitter
PUMP UP EACH
OTHER’S TYRES
Strategies used          Of the 83 total Non-CBS/NFL ads,
                         brands used the following cross-channel
to access the internet   strategies to drive traffic from their ads.
Twitter and TV’s
symbiotic relationship




Discovery                     Engagement


                         TV
Technology for marketing,
not IT directors
Product
DEVELOPMENT
Mobile apps
THE NEW
MICROSITE
So what does this mean
FOR MARKETERS?
Legacy marketing model:
Impressions based
Contemporary marketing model:
Expressions based
Operational vs.
IDEA INTEGRATION
Operation integration vs.
Idea Intergration
                         Marketing
                       Merchandising
                             VM
                         Operations
                       Store Managers
                         Technology
                          ACTION




          AWARENESS                      Advocacy
           Marketing                       Marketing
                                        Customer Service
Operational
integration...
ESPECIALLY IMPORTANT
FOR SOCIAL
Focus on holding
people’s attention
RATHER THAN GRABBING IT
Social Care vs.
CUSTOMER CARE
‘State of the media: the social media report 2012’,
Nielsen, 2012
Channels used to
Access social care

Consumers turn to a wide variety of social media platforms for social
care. Social media users are most likely to comment on or ask a
question about a company’s product or service on Facebook, both
on the company’s page (29%) and on their personal page (28%).
    Facebook | Company’s Page
    Facebook | User’s Personal Page
    Official Company Blog
    Twitter | Personal Handle (no @mention of company)
    Twitter | Company’s Handle (tweet from user’s personal handle 			
    		        including an @mention of company)
    YouTube | Company’s Channel
    YouTube | User’s Personal Channel
    UserNon-company Blog
Don’t buy media
HIJACK IT
Summary
Trends
•	The gap between first and second screen narrows
•	TV & Twitter pump up each other’s tyres
•	Technology for Marketing, not IT Directors
•	Product development
•	Mobile apps the new microsite


What this means
•	Expressions vs. impressions based marketing
•	Operational integration vs. idea integration (esp. for social)
•	Focus on holding people’s attention vs. grabbing it
•	Social care vs. customer care
•	Don’t buy media, create (or hijack) it
More Reading for
Digital Trends in 2013

http://www.forbes.com/sites/onmarketing/2013/02/12/a-realists-
guide-to-marketing-in-2013/

http://econsultancy.com/au/blog/61806-17-digital-marketing-and-
ecommerce-trends-for-2013-by-econsultancy-ceo-ashley-friedlein

http://www.cmo.com/articles/2012/12/18/7-digital-marketing-trends-
to-watch-in-2013.frame.html

http://cdn1.hubspot.com/hub/53/2013-Marketing-Trends-01.pdf

http://www.forbes.com/sites/ciocentral/2012/12/20/follow-the-
money-digital-marketing-trends-for-2013/

http://www.idgconnectmarketers.com/marketing-2013-top-
predictions-for-us-marketers/
THANKS
Steve O’Farrell, The Royals
0423 063 624 | steveo@theroyals.com.au

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2013 National Road Ahead Series - The Royals

  • 1. Michael Page 2013 TRENDS BRIEFING February 21st, 2013 Steve O’Farrell, The Royals
  • 2. Today’s Presentation 2013 Key Trends What does this mean? Planning Operations Agency Relationships Media
  • 4. Weekly time spent across media by online australians 21:54 15:30 9:48 5:24 3:30 4:12 2:12 Magazine Newspaper Internet Internet Radio Broadcast Internet via mobile via tablet TV Australian Online Consumer Landscape, Neilsen, March 2012
  • 5. Average time spent on the internet each week 22.6 hrs 21.2 hrs Total 21.9hrs 20.9 hrs 20.8 hrs 18.7 hrs 26.2 hrs 24.4 hrs 16-24 Yrs 25-34 Yrs 35-44 Yrs 45-59 Yrs 60+ Yrs Australian Online Consumer Landscape, Neilsen, March 2012
  • 6. Devices used to access the internet 82% amongst smartphone owners 2011 55% 20% 18% 15% 11% Mobile Tablet Games Portable Media Internet Enabled Phone Console Player TV/ Smart TV 2010 50% 10% Australian Online Consumer Landscape, Neilsen, March 2012
  • 7. The gap between FIRST & SECOND SCREEN NARROWS
  • 8.
  • 9. TV and Twitter PUMP UP EACH OTHER’S TYRES
  • 10. Strategies used Of the 83 total Non-CBS/NFL ads, brands used the following cross-channel to access the internet strategies to drive traffic from their ads.
  • 11. Twitter and TV’s symbiotic relationship Discovery Engagement TV
  • 14.
  • 16. So what does this mean FOR MARKETERS?
  • 20.
  • 21. Operation integration vs. Idea Intergration Marketing Merchandising VM Operations Store Managers Technology ACTION AWARENESS Advocacy Marketing Marketing Customer Service
  • 23.
  • 24. Focus on holding people’s attention RATHER THAN GRABBING IT
  • 25.
  • 26.
  • 28. ‘State of the media: the social media report 2012’, Nielsen, 2012
  • 29. Channels used to Access social care Consumers turn to a wide variety of social media platforms for social care. Social media users are most likely to comment on or ask a question about a company’s product or service on Facebook, both on the company’s page (29%) and on their personal page (28%). Facebook | Company’s Page Facebook | User’s Personal Page Official Company Blog Twitter | Personal Handle (no @mention of company) Twitter | Company’s Handle (tweet from user’s personal handle including an @mention of company) YouTube | Company’s Channel YouTube | User’s Personal Channel UserNon-company Blog
  • 30.
  • 31.
  • 33.
  • 34.
  • 35.
  • 36.
  • 37.
  • 38.
  • 39. Summary Trends • The gap between first and second screen narrows • TV & Twitter pump up each other’s tyres • Technology for Marketing, not IT Directors • Product development • Mobile apps the new microsite What this means • Expressions vs. impressions based marketing • Operational integration vs. idea integration (esp. for social) • Focus on holding people’s attention vs. grabbing it • Social care vs. customer care • Don’t buy media, create (or hijack) it
  • 40. More Reading for Digital Trends in 2013 http://www.forbes.com/sites/onmarketing/2013/02/12/a-realists- guide-to-marketing-in-2013/ http://econsultancy.com/au/blog/61806-17-digital-marketing-and- ecommerce-trends-for-2013-by-econsultancy-ceo-ashley-friedlein http://www.cmo.com/articles/2012/12/18/7-digital-marketing-trends- to-watch-in-2013.frame.html http://cdn1.hubspot.com/hub/53/2013-Marketing-Trends-01.pdf http://www.forbes.com/sites/ciocentral/2012/12/20/follow-the- money-digital-marketing-trends-for-2013/ http://www.idgconnectmarketers.com/marketing-2013-top- predictions-for-us-marketers/
  • 41. THANKS Steve O’Farrell, The Royals 0423 063 624 | steveo@theroyals.com.au