2. 2
Source: Affluent Connection, Millward Brown, 2013
SMARTPHONE / TABLET
USERS SURVEYED
SWEDEN
INDIA
GERMANY
HONG KONG
AUSTRALIA
UNITED STATES
3. 3
CONNECTING TO THE AFFLUENT
The top 20%
The top 20% income earners,
mirroring Ipsos PAX,EMS
and Mendelsohn surveys
General populationand we compared them to the
WEWORKEDWITHTHE BEST
Millward Brown
a leading research agency specialising in advertising,media,digital and brand equity research
Source: Affluent Connection, Millward Brown, 2013
5. 5
BE WHERE THEY ARE…
Source: Affluent Connection, Millward Brown, 2013
Q6. Which of the following best describes how frequently you access
the Internet (excluding apps) from your mobile device?
At least once an hour
18% higher than the general population
39%
access the internet
on mobile devices
Latest generation
users are
twice as likely
to access the internet hourly
versus users of older generation
2x
6. 6
UNDERSTAND WHY…
Source: Affluent Connection, Millward Brown, 2013
Q17. Do you use your mobile device for business?
Q31. When thinking of your mobile phone/tablet, please indicate how
strongly you agree or disagree with the following statements.
Compared to the general population…
more likely to use
their mobile phone
for business
27%
more likely to agree that their mobile phone
is the primary tool for organising
their work life36%
more likely to agree that an
increasing amount of work is
accomplished on the phone
35%
7. 7
AND CONNECT TO THEM
Source: Affluent Connection, Millward Brown, 2013
Q18a. On a typical week day what percentage of your total usage of
your mobile phone is work-related?
46%of affluents who
use their phone
for business
APAC region blazes the trail
53% India
54%Australia
53% Hong Kong
spend
over 50% of
their time on
work-related usage
8. 8
BECAUSE THE FUTURE IS MOBILE
Source: Affluent Connection, Millward Brown, 2013
Q31. When thinking of your mobile phone, please indicate how
strongly you agree or disagree with the following statements.
10
20
30
40
50
60
70
General population Affluent consumers Latest generation
% agree with statement
Mobile phone makes me more
efficient
Mobile phone is indispensible as I
am always on the go
Mobile phone is primary tool for
organising personal life
Mobile phone is primary tool for
organising work life
10. 10
CLEAR PICTURE EMERGES IN NEWS
Source: Affluent Connection, Millward Brown, 2013
Q16. How much do you agree with the following statements?
Q22. Thinking about how you use your mobile device compared to a
PC or laptop; which of the following activities do you prefer using
your mobile device for rather than a computer?
30% prefer mobile devices to their
desktop for accessing news
Compared to the general population…
“My mobile gives me news
quickly and instantly without
having to switch on the PC.
The size of the screen means
it's easy to read, too.”
MALE,28,GERMANY
15%
more likely to
share news stories
on a mobile than
desktop28% for business/finance news
for consuming current affairs
or breaking news
11%more likely to prefer using
mobile devices than desktop
11. 11
AND IS ONLY GOING IN
ONE DIRECTION
Sources: Affluent Connection, Millward Brown, 2013
and Connecting The Story, InSites Consulting, 2012
Samples: 1,908 (InSites Consulting) and 3,000 (Millward Brown)
Q15. If you could only use one device to consume news, which would it be?
“I’ve always got my
phone on me and I
always keep up-to-date.”
FEMALE, 27,GERMANY
YoY2012/13
+15%
mobile phones
+9%
tablets
-17%
desktop
12. 12
ENGAGE WITH YOUR AUDIENCE
Sources: Affluent Connection, Millward Brown, 2013
and Connecting The Story, InSites Consulting, 2012
Samples: 1,908 (InSites Consulting) and 3,000 (Millward Brown)
Q.14. How would you describe the way you consume news on each device?
2012
37%Skim or scan
the headlines
2013
32% -13%
13% 16% +21%Read / watch
in depth
13. 10
15
20
25
30
35
General population Affluent consumers Latest generation
% preference for different news types on mobile versus desktop
Current affairs/breaking news
Business/finance news
Sports news
13
GROWING PREFERENCE FOR NEWS
ON THE GO
Source: Affluent Connection, Millward Brown, 2013
Q22. Thinking about how you use your mobile device compared to a
PC or laptop; which of the following activities do you prefer using
your mobile device for rather than a computer?
14. 14
TIME TO TRY NEW FORMATS
Source: Affluent Connection, Millward Brown, 2013
Q21. You said that you use your mobile phone for news-related content. Which
of these do you do when browsing news-related content?
34%Watch news
videos 31% +10%
Watch live news
streaming
Latest generation Older generation
23% 21% +10%
16. 16
ENHANCE YOUR BRAND
Source: Affluent Connection, Millward Brown, 2013
Q40. To what extent do you agree or disagree with the below statements?
15% higher than the general population
Advertising on mobile will enhance brand perception as
modern and dynamic
17. 17
AND MAKE IT PERSONAL
Source: Affluent Connection, Millward Brown, 2013
Q38. Please select how much you agree or disagree with the below statements.
Seeing an ad on my mobile device for a brand makes me think that the brand is
Seeing an ad on my mobile device makes me
think the brand is...
Latest generation Older generation
Trustworthy 29% 23%
Appealing 32% 25%
In touch with my needs 32% 27%
For someone like me 31% 24%
High quality 29% 23%
Desirable 29% 25%
Innovative 33% 24%
Reputable 29% 24%
22. 23
FOUR TIMES AMONG AFFLUENTS
Source: MarketNorms for Desktop, last 3 years, N=941 campaigns
AdIndex for Mobile Norms;, last 3 years, N=114, campaigns,
Change = Exposed-Control
Average brand metric changes for top 20% income earners: mobile vs. desktop campaigns
+4.7%
+71.4%
+63.2%
+12.5%
+16.8%
Aided Brand
Awareness
Brand
Favourability
Purchase
Intent
Ad
Awareness
Message
Association
+12.7%
+2.4%
+16.2%
+3.3%
+2.7%
%
25. 26
AFFLUENTS SEE ADVERTISING
FORMATS MORE POSITIVELY
Source: Affluent Connection, Millward Brown, 2013
Q.44 Overall, how favourable was your experience with the above advertising?
Very favourable / somewhat
favourable
Affluent
Consumers
% uplift versus
general population
Pre-roll 40% -%
MPU 39% +15%
Full-Page Interstitial 32% +10%
Sponsorship Button 28% +22%
Banner 28% +22%
26. 27
THEY PAY ATTENTION
Source: Affluent Connection, Millward Brown, 2013
Q.45 How much attention did you pay to the advert?
Paid attention to the ad
Affluent
Consumers
% uplift vs general
population
MPU 80% +1%
Full-Page Interstitial 79% +3%
Pre-roll 76% -5%
Sponsorship Button 70% +6%
Banner 69% +1%
27. 28
AND TAKE POSITIVE ACTION
11%
more likely they would like,
follow or comment about the
brand on Facebook orTwitter
12% 21%
more likely to
visit the brand’s
website
more likely to look for
the brand in a store or purchase
the product / use the service
Source: Affluent Connection, Millward Brown, 2013
Q48. After viewing the ad, how likely are you to: Like, follow or
comment about the brand on Facebook or Twitter?
18%
more likely to
recommend a
brand to
friends/family
28. 29
CATCH UP WITH YOUR AUDIENCE…
Recognise the common values of affluent consumers. Understand
how they spend their time and be where they are
Mobile advertising is effective, even more so among affluent
consumers
Affluent consumers engage and take action with mobile advertising
Technology is driving the change - a faster adoption of the trend is vital
Importantly the affluent consumers’ more positive reaction to mobile advertising does lead to action.
Compared to the general population there are more likely to follow or comment on a brand on social media having seen mobile advertising. As well as recommend a brand to friends or family and crucially they are more likely to look for the advertised brand in store or purchase the product.
Q48 After viewing the ad, how likely are you to: Like, follow or comment about the brand on Facebook or Twitter
Like, follow or comment about the brand on Facebook or Twitter – affluents 20% Gen pop 18%
It is time for advertisers to recognise that mobiles play an increasingly central role in affluent consumers’ media consumption. Affluents spend more and more of their time using their phones, especially to enhance their effectiveness in the work environment.
Advertising on mobile represents an opportunity to reach affluent consumers when they are genuinely engaged on a device that is important to them. Affluents recognise that advertising enables them to enjoy the benefits of the connected world and this makes them more positive than the general population towards mobile advertising. This attitude, coupled with the advances in handset technology which mean that ads load quickly without slowing up the user experience, have made affluent consumers more responsive to mobile advertising. Millward Brown’s work in this area, based on numerous case studies and 100,000s of respondents, shows overwhelmingly that mobile is working even harder for advertisers than the long-proven desktop medium, especially among affluent consumers..