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- 1. Task / Questions There are 9 questions in this assignment. You must answer all questions. Question 1 (9 marks) Select the applicable Global Indicator (GI) for the following journeys: (1 mark each) ROUTING GLOBAL INDICATOR BNE – NAN – SFO - NYC PA HKG – SEL – AMS – HEL TS FRA – SEA – PER – SIN AP DUB – LON – ATH – CAI EH SYD – PER – BOM – JNB EH CNS – HNL – SFO - BUE PN ADL – TYO – FRA – MAN TS SYD - SIN - MOW EH ATH – HEL – LAX – SYD AP Question 2 (10 marks) Encode or decode the following cities and airports as relevant:
- 2. (1 mark each) Airport/City Answer Airport/City Answer BCN Barcelona OSA Osaka SAPPORO, JAPAN CTS WLG Wellington MAA Chennai ULN Chinggis Khaan LONDON, GATWICK LGW KINSHASA, ZAIRE FIH NEW YORK, KENNEDY AIRPORT JFK HO CHI MINH CITY SGN Question 3 (15 marks) Place the following cities in the correct sub-area identified in the diagram below: (½ mark each) Raratonga Zurich
- 3. Moscow Singapore Perth Jeddah Jakarta Port Elizabeth Nadi Tehran Bali Khartoum Lusaka Rome Tel Aviv Port Moresby Ulaanbatar Freetown Harare Port Vila Chaing Mai Nice Cairo Budapest Johannesburg Bangkok Madrid Queenstown Mauritius Beirut Question 4 (10 marks) For each of the journeys listed below, indicate where the EMA does apply and state the amount of miles to be deducted in the EMA column.
- 4. a. When an EMA does not apply to the journey, write NO EMA in the EMA column. b. Then nominate the appropriate fare calculation box entry code (Ticket code column) (½ mark each) Routing Excess mileage allowance (EMA) Ticket code Example: ADL /SIN / KHI / ISB 700 E/KHI SYD/BOM/KHI/DEL 700 SYD/HRE/ATH 518 IST/ISB/KHI/SIN/SYD CAI/JNB/MEL
- 5. SYD/HKG/DEL/BOM/MAA Question 5 (5 marks) Complete the ‘free baggage allowance’ for the following passengers: (1 mark each) Type of passenger Airline class of travel JourneyFree Baggage Allowance ADULTY SYD to HKG ADULT C MEL to TYO INFANT J SFO to SYD CHILD F LON to NBO ADULT F BOM to PAR Question 6 (6 marks) With the use of ‘Add-Ons’, establish the ‘through business class’ (C/J) NUC fareamount and the MPM for the following journey.
- 6. Note: the complete calculation of the journey airfare is not required. SYD(Sydney, Australia) HNL (Honolulu, United States) LON (London, United Kingdom) CBG (Cambridge, United Kingdom) NUC FARE MPM TOTAL NUC TOTAL MPM Question 7 (15 marks) a. Calculate the Business Class, normal airfare for an adult travelling on the following one way journey, requiring a ‘one way backhaul check’. b. Work in NUCs and fill in all fare construction details with appropriate conversion to AUD, in the automated ticket format. c. Show all workings on the Fare Calculation sheet provided here. City TPM Carrier SYD
- 7. BUE 7773 AR RIO 1232 AR LON 5767 BA IST 898 BA ZRH 435 BA AUD TAX TAX TAX FARE CONSTRUCTION LADDERSFARE BASIS: ___________________ City TPM Tax Code FARE COMPONENTS
- 13. HIP HIP TTL NUC TTL NUC TOTAL CONSTRUCTED FARE: BETWEEN OW/ ½ RT - FARE RT- FARE MPM MINIMUM FARE CHECKS
- 14. CTM Check HIGHEST FARE FROM ORIGIN LESS CONSTRUCTED FARE PLUS UP DIFFERENCE
- 15. OW BACKHAUL MINIMUM CHECK TAKE HIP FROM ORIGIN LESS ORIGIN/DEST FARE DIFFERENCE
- 16. ADD DIFFERENCE TO HIP FROM ORIGIN BACKHAUL MINIMUM FARE LESS CONSTRUCTED FARE (TOTAL NUC) PLUS UP DIFFERENCE
- 17. NOW PUT YOUR CALCULATED FARE ON THE FARE GRIDS IN YOUR WORKBOOK Question 8 (15 marks) a. Calculate the First Class, normal airfare for the following ‘one way’ journey. b. The mileage check shown here establishes that the journey exceeds 25M excess mileage surcharge, making the journey ‘unsurchargable’. c. Recalculate the journey using the lowest combination of fares method. You must apply only one additional fare breakpoint. d. Work in NUCs using the TPMs provided, breaking the journey at an intermediate stopover city, with the largest MPM from the origin city. e. Show all fare construction details with appropriate conversion to AUD in the automated ticket format. Show all workings on the Fare Calculation sheet provided here. City TPM Carrier SYD/SIN
- 19. - TTL NUC AUD TAX TAX TAX FARE CONSTRUCTION LADDERSFARE BASIS: ___________________ City TPM Tax Code FARE COMPONENTS OUTBOUND INBOUND
- 25. HIP TTL NUC TTL NUC TOTAL CONSTRUCTED FARE: BETWEEN OW/ ½ RT - FARE RT- FARE MPM MINIMUM FARE CHECKS CTM Check
- 26. HIGHEST FARE FROM ORIGIN LESS CONSTRUCTED FARE PLUS UP DIFFERENCE OW BACKHAUL MINIMUM CHECK
- 27. TAKE HIP FROM ORIGIN LESS ORIGIN/DEST FARE DIFFERENCE ADD DIFFERENCE TO HIP FROM ORIGIN
- 28. BACKHAUL MINIMUM FARE LESS CONSTRUCTED FARE (TOTAL NUC) PLUS UP DIFFERENCE NOW PUT YOUR CALCULATED FARE ON THE FARE GRIDS IN YOUR WORKBOOK Question 9
- 29. (15 marks) a. Calculate the Economy Class, adult fare for the following return journey, breaking the journey at the city with the highest MPM from origin. b. Make sure all required minimum fare checks are included in your calculation. c. Work in NUCs and show all fare construction details, with appropriate conversion to AUD in the automated ticket format. d. Show all workings on the Fare Calculation sheet provided here. e. Include all Travel Surcharge Tax that may be applicable. City TPM Carrier ADL X/SYD 711 QF HKG 4515 QF SEL 1486 CX TYO 791 JL X/SYD 4333
- 30. JL ADL 711 QF AUD TAX TAX TAX FARE CONSTRUCTION LADDERSFARE BASIS: ___________________ City TPM Tax Code FARE COMPONENTS OUTBOUND INBOUND GI
- 36. TTL NUC TTL NUC TOTAL CONSTRUCTED FARE: BETWEEN OW/ ½ RT - FARE RT- FARE MPM MINIMUM FARE CHECKS CTM Check
- 37. HIGHEST FARE FROM ORIGIN LESS CONSTRUCTED FARE PLUS UP DIFFERENCE OW BACKHAUL MINIMUM CHECK
- 38. TAKE HIP FROM ORIGIN LESS ORIGIN/DEST FARE DIFFERENCE ADD DIFFERENCE TO HIP FROM ORIGIN BACKHAUL MINIMUM FARE
- 39. LESS CONSTRUCTED FARE (TOTAL NUC) PLUS UP DIFFERENCE NOW PUT YOUR CALCULATED FARE ON THE FARE GRIDS IN YOUR WORKBOOKChecklist See the Course Guide for details on how to submit assignments. This document as well as the OLS contains advice relating to
- 40. the presentation of your assignments. Remember to: · attach the relevant Result slip · attach your student barcode labels to your Result Slip · sign the plagiarism declaration END OF ASSIGNMENT SOUTH WEST PACIFIC Jakarta Perth Bali Raratonga Queenstown Nadi Port Vila MIDDLE EAST
- 42. Zurich Budapest SOUTH EAST ASIA Port Moresby Bangkok Ulaanbaatar Singapore AFRICA Cairo Johannesburg Port Elizabeth
- 43. Lusaka Freetown Harare Mauritius 4 LA013090 Assignment 1 SITTTSL013A Ed 2 © State of New South Wales, Department of Education and Training 2010, Version 1, June 2010 LA013090 Assignment 1 SITTTSL013A Ed 2 3 © State of New South Wales, Department of Education and Training 2010, Version 1, June 2010 Final Exam Comm 300: Communication Theory Fall 2013 Part I: Multiple-Choice Directions: Below are 40 multiple-choice questions. Please indicate the best answer from the selections given.
- 44. Groupthink 1. Cohesiveness of the group may emerge as a problem because a. cohesiveness is generally experienced in the same manner across groups, and the results of cohesion can be generalized from one group to another b. in highly cohesive groups, members generally feel dissatisfied with the group experience and other group members c. highly cohesive groups sometimes exert great pressure on their members to conform to the group's standards. d. cohesiveness typically results in group members resisting the temptation to conform 2. All of the following are conditions that may lead to groupthink occurring EXCEPT a. the ability of all members to step into the role of group leader at a given time b. stressful internal and external characteristics of the situation c. high cohesiveness among group members d. lack of decision-making procedures established within the group 3. Group members who shield the group from adverse information are a. conscientious objectors b. self-appointed mindguards c. dissenters d. opinion leaders 4. As the decision whether to launch a new product to prevent tooth decay was being debated, one of the product development specialists commented, "What a great product! We have created
- 45. something that will help Americans maintain the enamel on their teeth. I don't know why those health critics are accusing us of putting a potentially harmful product out on the market. After all, our goal is to help people, not to hurt them. We're interested in doing what is in the best interest of the public." She has demonstrated which of the following symptoms of groupthink? a. illusion of invulnerability b. out-group stereotypes c. belief in the inherent morality of the group d. collective rationalization 5. According to your text, vigilant decision makers a. focus mostly on the benefits associated with a decision b. avoid addressing all possible solutions for a decision c. create plans for implementing the decision d. disregard the purpose of decision making to pursue their own agenda 6. True or False? Irving Janis is a humanist. a. true b. false Organizational Information Theory 7. All of the following are assumptions of Organizational Information Theory EXCEPT a. equivocality of information is useful for assisting an organization in achieving its goals b. the information an organization receives differs in terms of its equivocality c. human organizations exist in an information environment
- 46. d. human organizations engage in information processing to reduce the equivocality of information 8. _______________ are systems or series of behaviors that are used by an organization in an attempt to reduce the equivocality of the information it receives. a. Rules b. Assumption c. Cycles d. Double interact loops 9. Helena is identified as the person who is most knowledgeable about the information that her organization has received regarding sales projections. Therefore, her supervisor decides that she should serve as the key resource for reducing the equivocality of new information that the organization receives. Which of Weick's rules for processing equivocality is being applied? a. duration b. personnel c. success d. effort 10. Kendall's project team is reviewing the information that it received from other teams in the organization. They focus on assigning meaning and interpreting the information they have received in order to determine its level of equivocality. Which stage of the process of reducing equivocality is Kendall's team experiencing?
- 47. a. selection b. enactment c. retention d. identification 11. True or False? Organizational Information Theory uses a Systems Approach to communication theory. a. True b. False 12. The two options that an organization has for dealing with equivocality of information are its use of ______________ and ________________ . a. rules, communication cycles b. enactment, selection c. reaction, response d. requisite variety, double interact loops Organizational Culture Theory 13. All of the following statements about symbols are true EXCEPT a. symbols represent meanings that are held by members of an organization b. symbols include only the nonverbal communication that takes place in the organization c. members of an organization create, use, and interpret symbols in order to create and sustain a sense of organizational reality d. organizational values may be communicated through a variety
- 48. of symbols 14. All of the following are methods of investigation used by ethnographers to examine organizational culture EXCEPT a. survey questionnaires b. direct observation c. interviews d. participant observation 15. Renaldo always has a smile on his face when he enters the workplace. His colleagues comment on how much they appreciate his taking the time to stop and ask how their day is going as he passes by their desks. Renaldo is engaging in which type of communicative performance? a. sociality b. passion c. ritual d. politics 16. Organizational _________ are used to inform members about what standards and principles are viewed as being important by the organization. a. stories b. rules c. values d. performances Uses and Gratifications Theory
- 49. 17. The main idea behind Uses and Gratifications Theory (UGT) is that a. people cannot articulate the reasons or gratifications underlying their media consumption b. people do not realize they are being influenced by the media c. people’s social reality is affected over the long term by media content and portrayals d. people actively seek out specific media and content to obtain specific gratifications 18. Dan and Mona want to install a new window in their bathroom. They go to the video store and rent “How to Install Windows in 30 Minutes or Less.” Dan and Mona are satisfying which of the following needs? a. affective b. cognitive c. personal integrative d. tension release 19. Whereas activity refers to what individuals do with media, _________ refers to an individual’s freedom and autonomy in the mass communication process. a. cultivation b. congruence c. activeness d. activation 20. The argument that people have enough self-awareness of their own media use and motives to be able to provide an accurate picture of that use relates to which criterion for evaluating theory?
- 50. a. utility b. heurism c. parsimony d. testability Spiral of Silence Theory 21. Noelle-Neumann believes that the very fabric of our society depends on people to jointly recognize and endorse a set of __________, and public opinion will determine whether they are equally embraced across the population. a. hypotheses b. arguments c. opinions d. values 22. When people agree on a common set of values, the fear of isolation a. increases b. decreases c. evaporates d. none of these 23. In Noelle-Neumann’s interviews with smokers, she found that in the presence of nonsmokers a. smokers were adamant about their rights to smoke when and where they wish b. smokers felt attacked about their opinions regarding smokers’ rights
- 51. c. smokers were more likely to argue with them about smokers’ rights d. smokers were less willing to overtly support smokers’ rights 24. In his study that asked participants to indicate which of the lines on the right of the sheet were equal in length to the line on the left side, Asch discovered a. participants gave the wrong answer after hearing several other individuals give the wrong answer b. participants gave the right answer despite the fact that several other individuals had already given the wrong answer c. participants indicated they were not affected by other individuals’ responses d. participants were not able to determine the correct answer Face Negotiation Theory 25. All of the following are true about face negotiation theory EXCEPT a. it combines the concepts of face, culture, and conflict b. there is some concern about the theory because it overlooks the impact of cultural differences in conflict management c. the theory has been influenced by the work of other theorists (e.g., Goffman, and Brown & Levinson) d. face is a central concept in the theory and is viewed as pervading all aspects of social life 26. Negative face is associated with the characteristic of a. unpopularity b. affiliation c. autonomy
- 52. d. homophily 27. Michele realizes that it is time to discuss the decline in production at the factory with her shift managers, Alice and James. She decides that the best way to approach the discussion is to emphasize the prior quality of work and to attempt to minimize the amount of blame for the decrease in numbers. Which type of facework is Michele using? a. tact b. solidarity c. approbation d. politeness 28. _____________ face-threatening acts (FTAs) pose the most threat to one’s face, while ____________ FTAs pose less threat to one’s face. a. Direct, indirect b. Indirect, direct c. Positive, negative d. Negative, positive 29. According to face negotiation theory, excuses such as, “I thought it was her job!” and justifications such as, “I’m not a morning person,” that occur after an embarrassing event, are a. face threatening b. face saving c. face restoring d. none of the above 30. True or False? Stella Ting-Toomey believes that
- 53. communication is an individual event. a. true b. false Standpoint Theory 31. _______________ refers to a location, shared by a group, within the social structure that lends a particular kind of sense making to a person's lived experiences. a. Situated knowledge b. Sexual division of labor c. Standpoint d. Feminism 32. All of the following are characteristics of feminist theories EXCEPT a. sex or gender is a central focus of the theory b. feminist theory can be used to challenge the status quo when the status quo devalues women c. sex or gender relations are viewed as being static they are consistent over time d. sex or gender relations are viewed as problematic 33. Members of the Students for Environmental Concerns (SEC) organization submitted a request to university administrators to obtain a permit that would enable them to hold a demonstration on Parents' Weekend. The university has agreed to issue the permit, but has designated that the demonstration can only take place between 8 and 10 a.m. and must be located on the far end of campus, away from the student center. If the SEC wants to
- 54. demonstrate, it must follow the guidelines. Which of the assumptions of Standpoint Theory explains social life as experienced by SEC members? a. The ruling group often structures life so as to remove choices from the subordinate group b. The subordinate group often develops a clearer vision of social life than the dominant group c. Material life promotes understandings of social relations d. The vision available to an oppressed group represents a struggle and an achievement 34. All of the following statements about Standpoint Theory are true EXCEPT a. the theory gives authority to people's own voices b. the theory argues that individuals' assertions and statements are objective; we can therefore develop a standard for measuring standpoints c. the theory criticizes the status quo because of the power structures it creates d. experiences, knowledge, and communication of individuals are shaped by the social groups of which they are members 35. In her research project for her sociology class, Martha discovered that nontraditional students clearly understand the attitudes and opinions held by traditional students on campus. The nontraditional students say that often it is easier simply to go along with requests for late night study sessions and Sunday night group meetings with traditional students because there are fewer arguments. Which of the assumptions of Standpoint
- 55. Theory explains the approach taken by the nontraditional students? a. the ruling group has a vested interest in maintaining power b. there is a sexual division of labor c. material life promotes understandings of social relations d. the vision available to an oppressed group represents a struggle and an achievement 36. True or False? Standpoint Theory is an example of a Rules Theory of communication? a. true b. false Muted Group Theory 37. Which of the following is NOT consistent with the main ideas of Muted Group Theory? a. The dominant group is better served by the language because they had the largest part in creating it. b. In order to be heard, the muted group must translate its own worldview and experiences into a language that can be compared to that of the dominant group. c. The language differences of the muted group and the dominant group are discussed, and a common language to use as a reference point is negotiated between the two groups. d. The articulations of the muted group are often broken and less clear than those of the dominant group.
- 56. 38. Labeling women’s talk as “gossip,” “chatter,” “nagging,” or “whining” is a type of silencing referred to as a. ritual b. ridicule c. harassment d. polarization 39. Which of the following is NOT one of the strategies identified by Houston and Kramarae for resisting the process of muting? a. naming the strategies of silencing (e.g, ridicule, ritual, harassment) b. studying diaries, journals, quilts, and other artistic expressions of women c. developing a more representative language to capture women's uniquely gendered experiences d. negotiating a shared language that can be understood by dominant and subordinate groups 40. One of the primary benefits of Muted Group Theory is that it a. advocates the status quo b. essentializes men and women c. has received extensive empirical support d. challenges us to review what we accept and reject from public speakers CONTINUE TO PART 2 ON NEXT PAGE…
- 57. Part II: Communication Theory and Your Chosen Career Field (or Major) [10 points] 1. Go to the UMUC Library and click on “Search by Subject.” http://www.umuc.edu/library/library.shtml 2. Go to the Subject area that is most closely related to your major or career. Take a look around this UMUC Subject Guide to familiarize yourself with the materials available to help you in your field of study while at UMUC. 3. Click on the button for databases in your Subject Guide. 4. Choose a communication theory or the name of a researcher you found interesting in this course. Using one or more of the databases for your field, search that theory or person to see if communication research has been applied to your area. You may also want to limit the search by using other keywords for your specific area of career interest. a. What subject area did you investigate? (1 point) b. What database(s) did you use for your search? (1 point) c. Provide full APA Citations for three articles you found which discussed the use of Communication Theory in your line of work/field of study. (3 points) d. Using your three articles as support for your answer, write a short paragraph that answers the following question: How can an understanding of Communication Theory supplement your skills and the insights you will need to succeed in your future work? (5 points) Please be sure to write carefully and well, using good grammar and APA in-text citations for quotes and paraphrases. 1