4. • Marketing strategy Model – STP
• How to develop and create value
• Customer to serve? Choose which customers they
want to target/ customers they want to sell to
• The Challenge is to segment the Market to find
the different parts of the market that are most
attractive and then to target
• Which segment do they want to focus on in order
to have the best chance of success
• Once identified which market to target the next
challenge is how to best compete in that market
• How to serve the customers in the target market
segment
• How to identify the right positioning for your
product in terms of the features that the target
customers wants
8. TARGETING
• MASS MARKETING – UNDIFFERENTIATED
• SEGMENTED -TARGET A MARKET &
IDENTIFY THEIR NEEDS
• Concentrated or NICHE – Focused
marketing concentrate products. Identify a
profitable Niche where you can quickly
build a strong market position and
maximize returns
16. Marketing mix
• Used to promote products or services
• Product – includes your product brand, range, lines, packaging,
labeling and other features
• PRICE- value of trade offs including money, time, & efforts
• PLACE – where the product or service will be sold. How quick to
respond. Where consumers will be most likely to buy or look
• PROMOTIONS – How your customer will know about your products &
services. Online or Offline Campaigns. SocMED, Direct Selling. Etc
Editor's Notes
A Target Market is a set of customers sharing common needs and wants that a business decides to target
A market (or positioning) map illustrates the range of “positions” that a product can take in a market based on two dimensions that are important to customers
Having chosen which segments to target
Businesses need to decide how to compete in those segments
Marketing people call this the value proposition
It should be unique
Market position is defined by customers
The place a product occupies in customer minds relative to competing products
Offer more for less
E.g. BRAND good quality at low prices
Offer more for more
Eg high priced luxury products with prestige value
Offer more for the same
E.g. introduce new features & better performance for the same price
Offer less for much less
E.g. no-frills low cost flying and hotels; good quality, back to basics & low price
The marketing mix is the combination od marketing elements used by a business to enable it to meet the needs and expectations of customers
Because each element of the marketing mix is related to the others
Elements of the mix should work together to achieve the desired effect
PEOPLE
The people who contact customers in delivering the product
Pre & Post sales.
Employing experts or not?
PROCESS
The systems and processes that deliver a product to a customer
Ordering, Payment etc.
PHYSICAL EVIDENCE
Proof that the product exist
What they see when they look at you (your product/service) e.g. uniform, building, product packaging, website