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CNL-545 Case Study: Joshua
Name: Joshua
Demographics
Joshua is a 17-year-old Caucasian male. Joshua is a junior in
high school and his parents report he is an “average” student,
earning Bs & Cs a majority of the time. Joshua is the youngest
of four children, his two eldest siblings no longer live in the
family home. Joshua’s 19-year-old sister lives in the family
home while she attends the local college. Joshua is a medium
build
Treatment History
Joshua was hospitalized last year for a substance abuse
disorder. Joshua has been using drugs and alcohol since his 12th
year.
Current Treatment
Joshua reports he has no current therapist, “They just don’t
listen to me and even when they do they don’t understand my
issues.”
Current Disposition
Joshua has called the hotline reporting “I just don’t see any
reason to go on.” Joshua reports that his girlfriend recently
broke with him and he has been feeling hopeless about his
future. Joshua reports that he plans to “Play in traffic” soon.
© 2019. Grand Canyon University. All Rights Reserved.
South University
file:///C|/Users/CWATKIM/Desktop/Strategic%20Training.html
[6/6/2020 11:39:56 AM]
Strategic Training
Strategic training initiatives are learning-related actions that a
company should take to help itself achieve its business strategy.
The initiatives are based on
the business environment, an understanding of the company's
goals and resources, and the insights regarding potential
training options. There is a
tendency for a disconnect between strategy and execution.
Strategic training initiatives provide a roadmap to guide
specific training activities and articulate how the training
function will help the company reach its
goals. Common strategic initiatives include:
Diversify the learning portfolio—provide more training than
traditional programs.
Expand who are trained—provide more training to more groups
of employees.
Accelerate the pace of learning—provide more just-in-time
training.
Improve customer service—training should place a greater
emphasis on service competencies.
Provide development opportunities and communicate with
employees—ensure employees recognize they have
opportunities to learn and grow.
Capture and share knowledge—capture and share knowledge to
ensure it is not lost if key employees leave.
Align training with the company’s direction—link training to
strategy.
Ensure that the work environment supports learning and transfer
of training—ensure there exists a positive learning climate for
training.
The next step in the process is to determine the activities that
align with the strategic initiatives. Activities will vary based on
the initiatives that were
developed.
Lastly, strategic training process helps determine if training
investments were successful in helping an organization achieve
its goals and objectives. The
business-related outcomes examined should be directly linked to
the business strategy and goals.
Some companies use the balanced scorecard as a process to
evaluate all aspects of the business. The balanced scorecard
considers four different
perspectives:
Customer (time, quality, performance, service, and cost)
Internal business processes (processes that influence customer
satisfaction)
Innovation and learning (operating efficiency, employee
satisfaction, and continuous improvement)
Finance (profitability, growth, and shareholder value)
Benefits of Balanced Scorecard
The balanced scorecard provides an avenue to performance
measurement that delivers managers the opportunity to review
the overall company
performance and/or performances of specific departments, like
training from an objective standpoint of internal and external
customers, employees, and
shareholders.
Given below is an example of items that could be included on a
manufacturing balanced score card. Please note the items are
specific, measurable,
attainable, realistic, and timely (SMART). The SMART
descriptors are a tool to ensure that each training objective is
recognized and can be evaluated
South University
file:///C|/Users/CWATKIM/Desktop/Strategic%20Training.html
[6/6/2020 11:39:56 AM]
using metrics. The numbers relate to annual budgetary goals as
stipulated by the strategic planning process.
Objective Metrics Target Results Responsibility
Market
Increase market
share
Increase market share by
2%
By the end of the fiscal
year
Increase level of primary supplier by 10% Vice President
(Marketing)
Production
Increase
productivity
Increase productivity by
1.5%
By the end of the fiscal
year
Remove the lowest 5% of least profitable
products
Vice President
(Manufacturing)
Profit
Elevate the net
profit
Increase net profit by 2%
By the end of the fiscal
year
Increase to be demonstrated in the annual
report
Chief Operating Officer
(COO)
We must also be cognizant of the advantages and disadvantages
of a balanced score card.
Advantages Disadvantages
A clear picture is presented to demonstrate the inherent
relations
among the various entities striving for organizational
improvement.
Creating a balance sheet could be expensive and time
consuming.
The items in the balance sheet highlight the company
performance. Creating a balance sheet requires extensive data
mining.
The balance sheet highlights the strategic goals and makes them
SMART.
Objectives defined in the balance sheet may have poor support
from
the employees.
Additional Materials
South University
file:///C|/Users/CWATKIM/Desktop/Strategic%20Training.html
[6/6/2020 11:39:56 AM]
From your course textbook, Employee Training and
Development, read the following chapters:
Introduction to Employee Training and Development
Strategic Training
Local DiskSouth University
CNL-545 Case Study: Desert Viejo (DV) Elementary School
Demographics
DV Elementary School is situated in a working class
neighborhood. It is a K-6 school and has student body of 1,200
children. The population of students is diverse in culture and
race.
Disposition
This morning, as the children were preparing to go to lunch, a
distraught father entered the school yard. Earlier in the day, the
distraught father, “Ben” had had another argument about
custody and visitation with his ex-wife. Ben’s daughter Sierra is
an 8-year-old 4th grader at DV Elementary School.
When Ben entered the school grounds, he was carrying an M-16
assault rifle. Ben is a retired veteran who likes to collect guns.
His M-16 was equipped with an extended clip, allowing him to
carry over 50 rounds of ammunition in the clip attached to the
gun. Ben eventually made his way into the school, then the front
administrative office and emptied all 50 rounds on the
occupants.
A group of students were passing by the front office as the
assault began. One child was injured, but not fatally. When
emergency services arrive and secure the locked down school,
they count 5 fatalities. One of the fatalities was Ben, who took
his own life with a hand gun after his killing spree.
The small group of children passing by the office at the time of
the assault were the only children who witnessed the horror.
The remainder of the student body and teachers reported hearing
“pops,” crashing, and “breaking stuff” from their classrooms.
© 2019. Grand Canyon University. All Rights Reserved.

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CNL-545 Case Study JoshuaName JoshuaDemographics.docx

  • 1. CNL-545 Case Study: Joshua Name: Joshua Demographics Joshua is a 17-year-old Caucasian male. Joshua is a junior in high school and his parents report he is an “average” student, earning Bs & Cs a majority of the time. Joshua is the youngest of four children, his two eldest siblings no longer live in the family home. Joshua’s 19-year-old sister lives in the family home while she attends the local college. Joshua is a medium build Treatment History Joshua was hospitalized last year for a substance abuse disorder. Joshua has been using drugs and alcohol since his 12th year. Current Treatment Joshua reports he has no current therapist, “They just don’t listen to me and even when they do they don’t understand my issues.” Current Disposition Joshua has called the hotline reporting “I just don’t see any reason to go on.” Joshua reports that his girlfriend recently broke with him and he has been feeling hopeless about his future. Joshua reports that he plans to “Play in traffic” soon.
  • 2. © 2019. Grand Canyon University. All Rights Reserved.
  • 3.
  • 4. South University file:///C|/Users/CWATKIM/Desktop/Strategic%20Training.html [6/6/2020 11:39:56 AM] Strategic Training Strategic training initiatives are learning-related actions that a company should take to help itself achieve its business strategy. The initiatives are based on the business environment, an understanding of the company's goals and resources, and the insights regarding potential training options. There is a tendency for a disconnect between strategy and execution. Strategic training initiatives provide a roadmap to guide specific training activities and articulate how the training function will help the company reach its goals. Common strategic initiatives include: Diversify the learning portfolio—provide more training than traditional programs. Expand who are trained—provide more training to more groups of employees. Accelerate the pace of learning—provide more just-in-time training. Improve customer service—training should place a greater emphasis on service competencies. Provide development opportunities and communicate with employees—ensure employees recognize they have
  • 5. opportunities to learn and grow. Capture and share knowledge—capture and share knowledge to ensure it is not lost if key employees leave. Align training with the company’s direction—link training to strategy. Ensure that the work environment supports learning and transfer of training—ensure there exists a positive learning climate for training. The next step in the process is to determine the activities that align with the strategic initiatives. Activities will vary based on the initiatives that were developed. Lastly, strategic training process helps determine if training investments were successful in helping an organization achieve its goals and objectives. The business-related outcomes examined should be directly linked to the business strategy and goals. Some companies use the balanced scorecard as a process to evaluate all aspects of the business. The balanced scorecard considers four different perspectives: Customer (time, quality, performance, service, and cost) Internal business processes (processes that influence customer satisfaction) Innovation and learning (operating efficiency, employee satisfaction, and continuous improvement)
  • 6. Finance (profitability, growth, and shareholder value) Benefits of Balanced Scorecard The balanced scorecard provides an avenue to performance measurement that delivers managers the opportunity to review the overall company performance and/or performances of specific departments, like training from an objective standpoint of internal and external customers, employees, and shareholders. Given below is an example of items that could be included on a manufacturing balanced score card. Please note the items are specific, measurable, attainable, realistic, and timely (SMART). The SMART descriptors are a tool to ensure that each training objective is recognized and can be evaluated South University file:///C|/Users/CWATKIM/Desktop/Strategic%20Training.html [6/6/2020 11:39:56 AM] using metrics. The numbers relate to annual budgetary goals as stipulated by the strategic planning process. Objective Metrics Target Results Responsibility Market Increase market share Increase market share by 2%
  • 7. By the end of the fiscal year Increase level of primary supplier by 10% Vice President (Marketing) Production Increase productivity Increase productivity by 1.5% By the end of the fiscal year Remove the lowest 5% of least profitable products Vice President (Manufacturing) Profit Elevate the net profit Increase net profit by 2% By the end of the fiscal year Increase to be demonstrated in the annual report Chief Operating Officer (COO)
  • 8. We must also be cognizant of the advantages and disadvantages of a balanced score card. Advantages Disadvantages A clear picture is presented to demonstrate the inherent relations among the various entities striving for organizational improvement. Creating a balance sheet could be expensive and time consuming. The items in the balance sheet highlight the company performance. Creating a balance sheet requires extensive data mining. The balance sheet highlights the strategic goals and makes them SMART. Objectives defined in the balance sheet may have poor support from the employees. Additional Materials South University file:///C|/Users/CWATKIM/Desktop/Strategic%20Training.html [6/6/2020 11:39:56 AM] From your course textbook, Employee Training and Development, read the following chapters:
  • 9. Introduction to Employee Training and Development Strategic Training Local DiskSouth University CNL-545 Case Study: Desert Viejo (DV) Elementary School Demographics DV Elementary School is situated in a working class neighborhood. It is a K-6 school and has student body of 1,200 children. The population of students is diverse in culture and race. Disposition This morning, as the children were preparing to go to lunch, a distraught father entered the school yard. Earlier in the day, the distraught father, “Ben” had had another argument about custody and visitation with his ex-wife. Ben’s daughter Sierra is an 8-year-old 4th grader at DV Elementary School. When Ben entered the school grounds, he was carrying an M-16 assault rifle. Ben is a retired veteran who likes to collect guns. His M-16 was equipped with an extended clip, allowing him to carry over 50 rounds of ammunition in the clip attached to the gun. Ben eventually made his way into the school, then the front administrative office and emptied all 50 rounds on the occupants. A group of students were passing by the front office as the assault began. One child was injured, but not fatally. When
  • 10. emergency services arrive and secure the locked down school, they count 5 fatalities. One of the fatalities was Ben, who took his own life with a hand gun after his killing spree. The small group of children passing by the office at the time of the assault were the only children who witnessed the horror. The remainder of the student body and teachers reported hearing “pops,” crashing, and “breaking stuff” from their classrooms. © 2019. Grand Canyon University. All Rights Reserved.