Utilities presentation slideshow

1. ME Spencer Consulting Group
Improved Performance DELIVERED by Implementing
Solutions that Leverage how the key elements of an
Organization work together
PO Box 7214 Ann Arbor, Michigan, 48107 313- 689- 9767
Ann Arbor, Michigan Fort Myers, Florida
Park City, Utah

2. ME Spencer Cons ul t i ng Group – Who
We Are
ME Spencer Consulting Group is a management consulting firm offering partnership- based
consulting services to organizations of all sizes. ME Spencer Consulting Group was founded
in 2007 , its senior managers have more than 120 collective years of experience helping
Clients improve productivity, service, quality and cycle times. Personal involvement by
senior staff, as well as, lower up- front costs make I ME Spencer Consulting Group ideal
for Clients overlooked or under- served by large consulting firms.
The ME Spencer Consulting Group Advantage – partners with clients’ managers to help
them develop and implement business and management process improvements that deliver
MEASURABLE bottom- line results. We guarantee that the identified improvements will
equal the client’s investment or the difference will be refunded.
– Partner with Front- Line Managers – We recognizes that managers have many valuable
ideas but minimal time to analyze, implement and validate them. We actively promote
managerial involvement, ensuring their buy- in to maximize results for the
organization.
– Project Flexibility – We provides flexibility to structure projects that make sense and
avoid an “all or nothing” approach. This gives the client control over project size,
scope and fees while still achieving significant benefits.
– Implementation – Implementation is critical to project success. Every client has unique
implementation issues and available skills. ME Spencer Consulting Group provides a
wide range of implementation support options that allow the client to pay for only
those services they require while maximizing improvements.

3. ME Spencer Cons ul t i ng Group – The
Process
• Operational Overview
– Low up front investment
– Typically takes 2 – 6 weeks
– Low Key & Non- Invasive
– At Department and/or Functional Level
– Engage Staff, Supervisors & Management for feedback
– Develop Business Case for going Forward
• Detailed Solution Development
– Design Improved Business & Management Processes
– Develop appropriate Tools and Methods to manage the work
– Refine Service / Quality Benchmarks
– Provide a proposal for Strategic and Tactical Implementation Strategies with
Front- line Managers
• Implementation & Presentation
– Work side- by- side with Supervisors and Managers
– Plan – Assign – Follow- up
– Test & Validate New Processes & Tools
– Supervisors & Managers present Implemented Results that are Measurable and
Sustainable to Executives
– Supervisors and Managers take Ownership of the Ongoing Process

14. ME Spencer Cons ul t i ng Group - Presentation
Quotes
Upon completion of each Project, Supervisors and Managers present their results and accomplishments
to the Executive Team. Throughout our process they take ownership of the ongoing organizational,
cultural, process and management changes that have not only been identified but also implemented and
validated. Below are a few comments made during their presentations;
Before
– “I know that I really should spend more time planning and assigning my work” – Department
Manager
– “I don’t think we do a good job of communicating, not only with the staff but thought- out the
organization” – Operations Supervisor
– “Some time ago we developed some standards and passed them on to upstairs, but I’m not sure
what happen to them” – Crew Lead
– “I really don’t have time to get out into the field, maybe once every other month” – Department
Manager
– “I’m not sure how many jobs we do, for those things you need to ask Deb” – Crew Lead
– “We keep track of everything on a spreadsheet, we have lots of them” – Operations Supervisor
After
– As a result of ME Spencer Consulting Group, “I now approach Job scheduling differently, Instead
of only Planning on a weekly basis, we now Plan Daily & Weekly.” – Facilities Superintendent
– “ME Spencer Consulting Group Management Tools are a tangible measuring stick….. Its reminds me
to continuously ‘raise the bar’ and track pending work.” – District Manager
– In using the Daily Planners [there was] “daily collaboration and discussion with the Production
Superintendent about priorities and staff availability.” – Operations Manager
– “By utilizing my Phone Schedule throughout the day and freeing up staff, I’m able to get more
work completed and backlog has gone down.” – CSR Supervisor
– “ME Spencer Consulting Group’s engagement resulted in Improved Communication & Processes and
I’m more hands on now” – Department Manager