Short Essay -worth 10% of total class grade General Instructions. Please read carefully: The paper must be between 3 to 4 pages. 12-point Times New Roman font, one inch margins, double spaced. Avoid rambling, general statements and focus on specifics that refer to historical patterns, trends, movements, and events discussed in the text. You will be graded on the substance of your writing as well as the correct usage of grammar, spelling, and organization. Write in complete sentences. Well organized papers will have a thesis statement, an introduction, and a conclusion and be broken into several paragraphs with topic sentences. Your thesis statement should be one or two sentences long. Your thesis statement should appear in your introductory paragraph, most likely at the end of that paragraph. Citations and plagiarism: If you quote phrases or sentences directly from the text you MUST place these quotations in quotation marks and use appropriate citation (footnotes or parenthetical). Copying directly from the text without quotations and citation constitutes plagiarism, will result in a zero on the paper, and may be reported to proper disciplinary authorities. Take this seriously. If you have any questions, please ask. The process i choose is the process of stocking chocolates in Chocoline stores . I chose this process because I work there, and i know the process well. Description of the process: The Goods get delivered to the stores  from the warehouse. Once we received the goods,the store manger will report how many cartons of chocolates we received for accounting purposes. Then,  we stock them them in different sections. There are many sections in the stores. For Example, imported chocolates are in different sections than local made chocolates. Also, The expensive chocolates are separate from inexpensive chocolate... etc.    I and my colleagues were seasonal workers. it was really hard for us to remember all the kinds of chocolates. when we did not know the the chocolate's kind, we would ask each other. This will slow up the productivity of the workers, and increasing the chance of assuming the false kinds of chocolate, which decrease the customer satisfaction. In my project, i will come up with ways that speed up the presses, improve productivity and make easy for the seasonal workers to identify the chocolate's Kinds Assignment requirement : The goal of operations management is to improve business processes through documentation of the process, analysis of the process and systematic experimentation with new process designs and policies. All of the topics covered in this course are preparation for that task so a natural way to integrate those topics is to complete an analysis toward the improvement of a real world business process. So to begin, select a real world business process which you could observe that is of interest to you. The choice could be a process that have experience with or knowled.

1. Short Essay
-worth 10% of total class grade
General Instructions. Please read carefully:
The paper must be between 3 to 4 pages.
12-point Times New Roman font, one inch margins, double
spaced.
Avoid rambling, general statements and focus on specifics that
refer to historical patterns, trends,
movements, and events discussed in the text.
You will be graded on the substance of your writing as well as
the correct usage of grammar,
spelling, and organization. Write in complete sentences. Well
organized papers will have a thesis
statement, an introduction, and a conclusion and be broken into
several paragraphs with topic
sentences. Your thesis statement should be one or two sentences
long. Your thesis statement
should appear in your introductory paragraph, most likely at the
end of that paragraph.
Citations and plagiarism: If you quote phrases or sentences

2. directly from the text you MUST
place these quotations in quotation marks and use appropriate
citation (footnotes or
parenthetical). Copying directly from the text without
quotations and citation constitutes
plagiarism, will result in a zero on the paper, and may be
reported to proper disciplinary
authorities. Take this seriously. If you have any questions,
please ask.
The process i choose is the process of stocking chocolates in
Chocoline stores .
I chose this process because I work there, and i know the
process well.
Description of the process:
The Goods get delivered to the stores from the warehouse.
Once we received the goods,the store manger will report how
many cartons of chocolates we received for accounting
purposes. Then, we stock them them in different sections.
There are many sections in the stores. For Example, imported
chocolates are in different sections than local made chocolates.
Also, The expensive chocolates are separate from inexpensive
chocolate... etc.
I and my colleagues were seasonal workers. it was really hard
for us to remember all the kinds of chocolates. when we did not
know the the chocolate's kind, we would ask each other. This
will slow up the productivity of the workers, and increasing the
chance of assuming the false kinds of chocolate, which decrease
the customer satisfaction.

3. In my project, i will come up with ways that speed up the
presses, improve productivity and make easy for the seasonal
workers to identify the chocolate's Kinds
Assignment requirement :
The goal of operations management is to improve business
processes through documentation of the process, analysis of the
process and systematic experimentation with new process
designs and policies. All of the topics covered in this course
are preparation for that task so a natural way to integrate those
topics is to complete an analysis toward the improvement of a
real world business process.
So to begin, select a real world business process which you
could observe that is of interest to you. The choice could be a
process that have experience with or knowledge of as a worker
or customer. Or the process can be one typical of a business or
functional area in which you might aspire to work someday. It
can be either a product or service process.
Use this document as a guideline for preparing your report.
Each page outlines a different task. Many of the pages
correspond to topics of chapters of the textbook. Your report
should document your activity and summarize your results. The
guidelines are a minimum and you should have something for
each task, the more the better, but quality over quantity. But
you are always encouraged to go above and beyond as all tasks
will not be as important for each project (e.g. some might have
simple data collection, but complex process flow and others
have a simple flow but some complex data collection).
The primary rubric for grading will be:
40% Completeness and effort applied to creating a professional
description and document including sentence structure,
organization, appearance, formatting, spelling and grammar
checking.
30% Use of terms and concepts and analytical procedures from
the chapters. Review those chapters learn the terminology and
use it.
20% Integration of analysis into your process improvement

4. recommendations. Use what you learned to make your
recommendations, not just unsupported opinions.
Review the textbook sections before completing your write-up
for each task. The more you use terms and concepts from the
textbook, the better your score will be!
- Description of the company:-
Chocoline is owned company that sells mainly chocolate and
other kinds of candy. It has been in business for almost a
decade. Chocoline is one of the most popular chocolate shops
across the country. They have many branches within five major
cities around the country. For the past ten years, they
expanded and established more stores in Qatar, United Arabs
emirates, Kuwait and Hong Kong. They are planning to open
new stores domestically and internationally as their popularity
is growing and the demand for their chocolates increasing.
Description of the process:
The Goods get delivered to the stores from the warehouse. Once
we received the goods, the store manager will report how many
cartons of chocolates we received for accounting purposes.
Then, we stock them in different sections. There are many
sections in the stores. For Example, imported chocolates are in
different sections than local made chocolates. Also, the
expensive chocolates are separate from inexpensive chocolate...
etc.
My colleagues and I were seasonal workers. It was really hard
for us to remember all the kinds of chocolates due to many
kinds of chocolates in the store. When we did not know the
chocolate’s kind, we would ask each other. This will slow up
the productivity of the workers, and increasing the chance of
assuming the false kinds of chocolate, which decreases the
customer satisfaction.
In my project, i will come up with ways that speed up the

5. presses, improve productivity and make easy for the seasonal
workers to identify the chocolate's Kinds.
The objectives of business Model
The business model of Chocoline depends heavily on
manufacturing the goods and selling them. Chocoline has many
types of products which vary in prices to fulfill different class
of customers. For example, Chocoline has traditional candy
which specifically targets the old generation. Also, there is a
section of imported chocolates for high income customers. The
reason this section is expensive because the chocolates are
imported internationally from countries such as Belgium and
France. The main target for Chocoline is the middle class
consumers as there are many types of chocolates that are
produced locally. 70% of the goods in store are suitable for
middle class as they have good quality and affordable prices.
Advantages and Disadvantages of the Location:
Chocoline has more advantages than disadvantages when it
comes to Location. As I mentioned earlier, 70% of the good are
locally made, so Chocoline rely heavily on truck transportation.
Chocoline stores are located in the main roads of the city which
makes the transportation process very smooth. Also, warehouses
are located close enough to the stores. This will help to reduce
the any delay in delivering the goods. I remember one time we
ran out of some kinds of chocolate, it took one hour for the
driver one hour to deliver the shipment. For the imported
chocolates, Chocoline uses Air as way of transportation. It is
not ideal to use any types of transportation because it will take
time and it may damage the chocolate. This is actually one of
the reasons why imported chocolate is more expensive than the
local chocolates.
2. Include a high level System Diagram (Input, Output,
Transformation, Resources and Constraints diagram) satisfied c

6. c
3. Service Data
For at least 30 minutes, observe and record the service times for
the process. Use your excel and statistics skills to record,
summarize and chart these observations. Try and identify
different service types or categories if you feel they are
significant to the operation of the process. Use terms and
concepts from Chapter 6/7 to discuss the factors that affect the
service capacity of your process.
Arrival rate
3
Service rate
4

7. Interarrival Time
0.3333
Service time
0.2500
System Utilization
0.7500

8. Probability system is empty
P0 =
0.2500
Average number in line
Lq =
2.2500
Average number in system
Ls =
3.0000
Average time in line
Wq =
0.7500
Average time in system
Ws =
1.0000

9. n =
2
P(2 units in system) =
0.1406
P(n < 2 units in system) =
0.4375
4. Demand Data (and/or Forecast)
For at least 30 minutes, collect data on the inter-arrival time of
customers. Use your excel and statistic skills to record,
summarize and chart these observations. Try and identify
different customer types if you feel they are significant to the
operation of the process. Or prepare a demand forecast using
real or estimated data. Use topics and concepts from Chapter
3/6/7 to discuss any seasonal trends you might need to forecast

10. demand data for your process.
Arrival rate
3
Service rate
4

11. Interarrival Time
0.3333
Service time
0.2500
System Utilization
0.7500
Probability system is empty
P0 =
0.2500
Average number in line
Lq =
2.2500

12. Average number in system
Ls =
3.0000
Average time in line
Wq =
0.7500
Average time in system
Ws =
1.0000
n =
2
P(2 units in system) =
0.1406

13. P(n < 2 units in system) =
0.4375
5. Process Diagram: Level 0: Diagram the Major Steps in the
Overall Process (use Visio BPMN Diagram. . . or Smart Art for
lesser credit)
1.1
Customer Entering the Stores
1.2
Customer browsing the product
1.3
Customer making decision
1.4
Customer placing the order
1.5
Customer checking out

14. 6. Process Diagram: Level 1: Diagram the process flow of the
primary value added process from your Level 0 Diagram
7. Process Design and Facility Layout Description
Using terms and concepts from Chapter 6, describe the type(s)
of process layouts being used including any upstream or
downstream processes immediately before or after your process.
Identify important equipment and technology that contributes to
the efficiency of the process. Identify the bottleneck
operations.
8. Process Quality Improvement
Employ the terms and concepts of Chapter 10 to identify and
rank quality issues with your process. Create a cause and effect
hierarchy (instead of a diagram) and identify in bold (see
below) the factors you think could be the most important factors
that could be addressed.
Quality Issue
1. Cause 1
1.1. Cause 1 Factor 1
1.2. Cause 2 Factor 2
1.2.1. Cause 1 Factor 2 Subfactor 1
1.2.2. Cause 1 Factor 2 Subfactor 1
1.2.3. Cause 1 Factor 2 Subfactor 3
2. Cause 2
3.
9. Inventory
Describe terms and concepts from Chapter 11 to describe the
primary inventory system needed to support the process. If

15. possible, break them into A category for high value, low usage
items, C category for low value, high usage items and B
category for those in between. Describe the inventory
replenishment issues you think might be the most critical to
preventing stockouts or the most difficult to manage.
10. Supply Chain
Use terms and concepts from Chapter 12/13 to discuss the
supply chain processes necessary to support the process. Who
are the primary vendors and what do you believe are the most
important factors affecting the vendor selection process for this
company.
11. Process Improvement
Based on your analysis in Sections 1-10, propose one or two
recommendations for process improvement. Do your best to
quantify the costs of implementing your solution and the
benefits to the firm.
12. Other
I have identified sections, but there are many other topics
covered in your text. Take one more page by page tour through
your text and add another section of your own choosing that you
think is applicable to your system analysis.
Transformation
Making the chocolates, Delivering , Packging, sorting, stocking
,
Constrains
Regululations from authority
The avalibility of supply, the size of the market, The nature of
of the cometition and the demand in the market

16. Output
Chocolates, Profit, satisfied customers,
Resourses
Human resourses
Equipment
Input
Employees, Time, Raw Materials such as the ingredients to
make the choclates, equipments such as machines and trucks
he process of placing the order 1.3 Customer makes decision of
what to buy 1.2 Sales person provide info about the product
such as price and kinds. 1.1 Customer asks for info about the
products 1.4 Customer gives detail of the order for packaging
services Ex (how many kilos or bound of chocolate. 1.5
Worker prepare the order for checking out 1.6 Customer
checking out

17. he process of placing the order 1.3 Customer makes decision of
what to buy 1.2 Sales person provide info about the product
such as price and kinds. 1.1 Customer asks for info about the
products 1.4 Customer gives detail of the order for packaging
services Ex (how many kilos or bound of chocolate. 1.5
Worker prepare the order for checking out 1.6 Customer
checking out