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Force Field Analysis Learning Session I April 16, 2004
Force Field Analysis ,[object Object],[object Object],[object Object],[object Object]
Force Field Analysis Applications ,[object Object],[object Object],[object Object]
Developing a Force Field Analysis ,[object Object],[object Object],[object Object],[object Object]
Developing a Force Field Analysis (cont.) ,[object Object],[object Object],[object Object]
Force Field Analysis Example Helping Forces (+) Hindering Forces (-) Video Check Out Process   Improvement Loyal customers Computer affordable Software available Mgt. Wants to change Customers dissatisfied Manual activities No computer expertise Unfriendly employees Store layout Employees turnover 5 4 1 1 3 2 4 2 3 3 Total: 16 Total: 12
Group Activity ,[object Object],[object Object]

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Forcefield

  • 1. Force Field Analysis Learning Session I April 16, 2004
  • 2.
  • 3.
  • 4.
  • 5.
  • 6. Force Field Analysis Example Helping Forces (+) Hindering Forces (-) Video Check Out Process Improvement Loyal customers Computer affordable Software available Mgt. Wants to change Customers dissatisfied Manual activities No computer expertise Unfriendly employees Store layout Employees turnover 5 4 1 1 3 2 4 2 3 3 Total: 16 Total: 12
  • 7.