1. M4MAURYA@GMAIL.COM HTTPS://TWITTER.COM/MA
NISHMAURYA73
9654990777 HTTPS://IN.LINKEDIN.COM/I
N/MANISHMAURYA7387
YN
OBJECTIVE
Seeking a challenging career in reputed
company to attain high caliber and skills for
professional growth with the growth of the
Organization, in a corporate Environment.
SKILLS
Highly skilled in providing effective technical
support in hardware and software issues
including diagnosis and troubleshooting with in-
depth knowledge of performing hardware and
software support for Windows and its product.
CERTIFICATIONS
CCNA from TIIT institute.
DOT net from NIIT.
Java core at Ministry of Information and
Technology under IPV6 Dept.
MANISH MAURYA
WINDOWS DESKTOP ADMINISTRATOR
EXPERIENCE
WINDOWS ADMINISTRATOR • WIPRO TECHNOLOGIES • JAN 2011 – TILL NOW
Total five years of experience in the field of Information Technology in the area of Windows System
Administration on Windows 7, 8.1, 10, Windows Server 2003, 2008, 2012, Handheld devices & Printers.
ABRIDGEMENT
 Installation, Configuration and Administration of Windows Operating System on
Laptops and Desktops.
 Administering, Incident Management, Service Requests & Service Restoration.
 Cross-platform experience in systems administration, including analyzing,
installing, maintaining, and repairing hardware, software, peripherals.
 Very well acquainted with troubleshooting complex Desktop Deployments.
 Communication and team building skills with ability to work independently or in a
team
 Excellent technical and supervisory skills involving Installation, maintenance and
troubleshooting
 Excellent in identifying and troubleshooting of minor & critical problems occurring
on the Users machine.
 Excellent in drafting Troubleshooting and day to day procedures
Fast learner, self-motivated, applying methods and technical updates in my day-to-day work with a high degree of attention
and commitment to work.

2. TECHNICAL SKILLS
 OS installation: - Win XP, Win Server 2003, 2008, Win Vista, Windows 7, Windows 8.1, Windows10.
 Assembling, hardware up gradation troubleshooting, Troubleshooting of hardware and O/S.
 Windows maintenance, dual booting, upgrade & update the windows.
 MS outlook configuration, Outlook backup & restore and troubleshooting
 Disk Management, partitions, User Profiles Backup and Restore.
 Printer installation, Scanner configuration and troubleshooting
 Antivirus update & virus protection, Data Cards configure and troubleshooting
 Basic Networking, Map drive, Data sharing, sharing folder, sharing device & Printer.
 TCP/IP Configuration, Internet Maintenance, Wireless Networking, Networking in Domain environment.
 Remote desktop and Remote assistance
 TeamViewer, Citrix webbased clients, Web-browsers, Email - MS Office, Java, PFE clients & many others.
 Hardware maintenance of Laptop, desktop, server, handheld devices, MFP printers.
NETWORKING SKILLS
 Basic Networking, peer to peer, Map drive, Data sharing, Cabling, patching, and LAN troubleshooting.
 TCP/IP Configuration, Smooth running internet, Maintenance.
 Networking in Domain environment, & troubleshooting.
 Hardware Installation, Maintenance & trouble shooting.
PROJECT NEXT GEN (WINDOWS ADMINISTRATOR) PITNEY BOWES - OCT 2013 – TILL DATE
 User Setup - Added user I.D.s, set-up printers, Lotus Notes I.D. or Mobile, Internet/Proxy server, data directories, special software, etc.
 Assistance in deploying VPN software, configuration of their profiles, troubleshooting on desktop level.
 Provided second level support Citrix users.
 Provided connectivity (LAN, Internet) troubleshooting and support for approximately 750+ user onsite.
 Administered/provided troubleshooting for Lotus Notes and MS Outlook.
 LAN Administration: added users; printers; removed users; controlling access right list.
 Providing real-time support for Desktop, Laptop, handheld devices, Printers, servers, meeting room including Projectors and video
calling devices (Cisco).
 Customizing windows based applications and hardware as per user’s project need.
 Assistance in various paid software purchase order, deployment and removal as per usage policy.
 Providing hand and feet support to every IT related equipment including biometrics CCTV camera, various alarms over network,
various product bar code scanners (Motorola devices).
 Maintaining ticket SLA with up to 99% resolution in given time limit.
 Imaging of laptop & desktop as per client dress code & patches, server OS installation, user profile configuration on it.
 Providing instant support to walk-in users with various issues as per criticality of their issues.
 Managing backup of various share drive server Data on tape library with help of backup teams.
 Maintaining Network wired & wireless connection over switch, patch Panel-Node limits per profiles available.
 Troubleshooting on every software on machine including registry changes & domain policy implementation.
 Providing administrative rights on AD and local machine to users as per role and responsibilities.
 Maintaining the asset details with inventory administrator for accurate deployment & tagging of assets to user joining, working, leaving
organization with appropriate approvals & information to their reporting managers.
 Logging call to service providers for repair and replacement of hardware being used in organization as per their warranty status.
 Reutilizing hardware from scrap machines to decrease organization cost of devices being used/purchased.
 Managing town-hall setup or board meeting setups including video calling, projectors, microphones and various device software for
over the network devices for Live streaming of events to all other part of the Pitney Bowes offices worldwide.

3. PROJECTS WITH COMMON WORK ENVIORNMENT
TALK-TALK ISP, UK - SME - JULY 2012 – SEPT 2013
AOL (AMERICA ONLINE) BROADBAND ISP, UK - ASSOCIATE - JUNE 2011 TO JUNE 2012
VERIZON GLOBAL ISP, USA -ASSOCIATE - JAN 2011 TO MAY 2011
 Responsible for third-level support for all kind of Technical issues and unresolved issues on breaching SLA.
 Prepared and maintained documentation of technologies, standards and procedures.
 Administered and supported several user devices like Desktop Laptop handheld devices for Internet connectivity.
 Escalation of technical problems to the Call Centre Manager and the Technical / STS team.
 Escalate Problems to the Call Centre Manager / Process Manager
 Guide Team members in improvement of individual performance
 Manage manpower availability throughout the shift through rostering of breaks
 Manage performance of the team reporting to them
 Answer Escalated calls
 Ensure availability of latest knowledge on Products across the Team
 Training and mentoring new associates in the team.
ACHIVEMENTS AND APPERICIATIONS
 Awarded as TalkTalk Hero trophy for best Associate of the Year by the client TalkTalk CEO Dido Harding.
 Received several Appreciation Certificates from client AOL.
 Two-time college champion for Tycoon carrier launcher.
EDUCATION
BTECH•2010 • GGSIPU
B. Tech in Computer Science Engineering from NIEC, New Delhi in 2010
DIPLOMA • 2007 • GGSIPU
Diploma in E.C.E. from Guru Nanak Dev Polytechnic, New Delhi in 2007
PERSONAL DOSSIER
Date of Birth : 7th
March 1987
Present Address : 15/75 2nd
floor, Subhash Nagar, New Delhi 110027
Languages Known : Hindi, English and Punjabi.
Marital Status : Married.