1. Business Process
Management
Professor: Dr. H. Siadat
By: Mahsa Rezaei
Ordibehesht 30th

2. Waves of Process Evaluation
What is BPM?
BPM Principles
BPM Life Cycle
BPMS
BPMS tools and Standards
BPMS benefits

3. Processes Should Be Managed and
Continuously Improved…

4. Three Waves of Process Evolution:
Tools/EnablersTechnologyFocusTimephase
• TQM
• Statistical
Process Control
• Process
Improvement
Methods
• Computerize
d
automation
• Managemen
t Information
Systems
• MRP
• Quality
Management
• Continuous
Flow
• Task efficiency
1970-
1980
1st wave:
Process
Improvement
• Activity Based
Costing
• Six Sigma
• Buy vs. Build
• Process/Re.
Design
• Reengineering
Methods
• Enterprise
Architecture
• ERP
• CRM
• Supply Chain
Managemen
t
• Process
Innovation
• “Best
Practices”
• Better, Faster,
Cheaper
• Business via
the Internet
1990s
2nd Wave:
Process
Reengineering

5. Tools/EnablersTechnologyFocusTimephase
• Balanced
Scorecard
• self Service &
Personalizatio
n
• outsourcing,
Co-Sourcing,
In-sourcing
• BPM Methods
• Enterprise
Application
Integration
• Service
Oriented
Architecture
• Performance
Managemen
t software
• BPM
Systems
• Assessment,
Adaptability,
& Agility
• 24X7 Global
Business
• continual
Transformation
2000
+
3rd Wave:
Business
Process
Managemen
t

6. 𝐰𝐡𝐚𝐭 𝐢𝐬 𝐁𝐏𝐌?

7. BPM principles:
Business processes are
organizational assets that are central
to creating value for processes and
customers
By measuring, monitoring, controlling,
and analyzing business processes, a
company can deliver consistent value to
customers and has the basis for process
improvement
Business processes should be
continuously improved .Information
technology is an essential enabler
for BPM

8. BPM Life Cycle

9. Design
Modeling
Execution
Monitoring
Optimization
Reengineering

10. Business Process Management Systems:
BPMS is a new class of software that allows organizations
to devise process centric information technology solutions.
Process-centric means BPMS solutions are able to integrate
people, systems, and data.

11. Key Capabilities of Business Process Management System:
Closer business involvement in designing IT–enabled business
process solutions
Ability to integrate people and systems that participate in
business processes
Ability to simulate business processes to design the most
optimal processes for implementation
Ability to monitor, control, and improve business processes
in real time
Ability to effect change on existing business processes in real
time without an elaborate process conversion effort

12. Bridging the
Business
Information
Technology Gap

13. BPMS tools:

14. BPM Standards:
BPM Systems
and Software
BPM Standards
and
Specifications
BPM Theory

15. BPM Standards:
Graphical standards
Execution standards
Interchange standards
Diagnosis standards

16. Using process mining to bridge the gap between BI and BPM:

17. Benefits of BPM:
 Increased customer satisfaction and shorter time-to-market for
products and services
 Greater efficiency (and cost savings) with existing applications
and processes
 Greater team satisfaction as collaboration and best practices
are improved Full transparency of all activities across the team
and organization

18. References:
 Roger Burlton, Business Process Management: Profiting From
Process, 2001
 James F. Chang , Business Process Management Systems, 2006 .
 Jean-Noël Gillot. The complete guide to Business Process
Management, 2008.
 Wil van der Aalst and Christian Stahl "Modeling Business
Processes ", 2011.
 Mathias Weske ″Business Process Management: Concepts,
Languages, Architectures (Second Edition )″ , 2012.
 Marlon Dumas, Marcello La Rosa, Jan Mendling, Hajo A. Reijers
″Fundamentals of Business Process Management″, 2013.