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Process Optimization for the Real World

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Process Optimization for the Real World

  1. 1. Process Optimization for the Real World Sandy Kemsley Kemsley Design Ltd. www.column2.com
  2. 2. The Optimist’s View of Process Improvement Model Automate Monitor Optimize
  3. 3. How It’s Supposed To Work <ul><li>Business role: </li></ul><ul><ul><li>Monitors process </li></ul></ul><ul><ul><li>Observes opportunity for process optimization </li></ul></ul><ul><ul><li>Modifies process model and/or business rules to improve process </li></ul></ul><ul><ul><li>Simulates improved process to understand effects </li></ul></ul><ul><li>IT role: </li></ul><ul><ul><li>May be involved in promoting to production </li></ul></ul>
  4. 4. The Pessimist’s View of Process Improvement Model Automate Monitor
  5. 5. What Can Go Wrong <ul><li>Business abdicates responsibility </li></ul><ul><ul><li>Monitors as-is without considering how process can be improved </li></ul></ul><ul><ul><li>Considers modeling and optimization to be IT functionality </li></ul></ul><ul><li>IT refuses to yield control </li></ul><ul><ul><li>Doesn’t provide access to tools </li></ul></ul><ul><ul><li>Creates user-unfriendly code solution </li></ul></ul>
  6. 6. How To Encourage It To Go Right <ul><li>Make process optimization a KPI </li></ul><ul><li>Understand benefits of business involvement in process optimization </li></ul><ul><ul><li>Business: less time waiting for IT </li></ul></ul><ul><ul><li>IT: less time spent on project </li></ul></ul><ul><li>Allow for IT safeguards without restricting business access </li></ul>
  7. 7. What Should You Optimize? <ul><li>What impacts the customer </li></ul><ul><ul><li>Service time and accuracy </li></ul></ul><ul><ul><li>Process visibility </li></ul></ul><ul><li>What impacts your costs </li></ul><ul><ul><li>Productivity </li></ul></ul><ul><ul><li>Resource usage </li></ul></ul><ul><li>What creates/enables new business </li></ul><ul><ul><li>Process/service agility </li></ul></ul><ul><ul><li>Excess capacity </li></ul></ul>
  8. 8. Are You Ready for Process Improvement? <ul><li>Just getting the job done or continuous improvement? </li></ul><ul><li>Business Process Maturity Model </li></ul><ul><ul><li>Initial </li></ul></ul><ul><ul><li>Managed </li></ul></ul><ul><ul><li>Standardized </li></ul></ul><ul><ul><li>Predictable </li></ul></ul><ul><ul><li>Optimizing </li></ul></ul>

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