Mahmoud Abdel Hafez has over 15 years of experience in marketing, sales, customer service, and administration. He has strong computer skills including Microsoft Office and experience conducting internet searches. He is fluent in English and has taken courses in sales, customer service, business skills, and project planning. Hafez has held positions as a sales executive, marketing specialist, customer service manager, and information center manager. He also has experience in data entry, social work, and collaborating on projects involving visual aids and internet research.

1. Mahmoud Abdel Hafez
4th
Street El Nahal Second, Zagazig, Sharkia, Egypt
Phone: +2(055) 2262898, Mobile: +2 (0111) 6228900, E-mail: m_hafez16@yahoo.com
Skills:
Computer skills: (Microsoft Windows – Microsoft Office – Internet Search)
Language skills: English:
- Knowledge of professional business terminology and
ability to write and edit letters and reports.
- Talking in free discussions and ability to compose and
give speeches.
Additional courses: - Sales Advantage 26March – 11 April ( Dale Carnegie )
Funded by Future Generation Foundation
- Certified Instructor for Customer Service ( Fujitsu ).
- Basic Business Skills Acquisition program (BBSA) April –
July 2003 Berlitz international languages centers. The course
included:
- Intensive Practice on conversational skills.
- Supplementary business course.
- Editing business letters and reports.
- Project planning and presentation skills.
- Application of computer technology in business
aspects with data shows.
Personal skills: - Providing support activities for the unit such as
answering telephones, assisting and resolving
problems and inquiries of visitors.
- Reviewing and controlling of incoming and outgoing
correspondence and following up on operational
commitments.
- Enhancing professional growth and development
through participating in educational programs, in-
service meetings and workshops.
Education:  1996-2000 Institute of Social work, Benha University.
B. A. of social work
 1993-1996 El Nagah secondary school.

2. Experience:  Sales executive manager of Ghoneim Gallery shopping
mall, KSA.
 Marketing specialist in Khaled Mohammed El-
Ghoneinm.
 Marketing and sales executive at Hamza Brothers
company.
 Administrator of developing Customer service
department at Hamza Brothers company.
 Jan 2004 – Jan 2006 Manager of information center at
Regional Federation of NGOs
 Feb-June 2002 Adel Computer Center,
 Data entry and editing computer texts.
 Feb-May 2001 El Sweedy orphanage Social worker.
 Supervised and assessed the social case of orphans and
filed reports about their progress.
Achievements: Collaborating in project about agricultural trees with
construction of visual aids and conducting internet searches.
Personal Data: Date of birth: May 17th
1979.
Marital status: Married.
Military status: Exempt.