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Membangun Budaya Pelayanan Prima

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D&D Consulting
D&D Consulting
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Membangun Budaya Pelayanan SASARAN: •Memahami prinsip-prinsip Pelayanan Prima •Memahami Kebutuhan Orang terhadap Pelayanan •Mampu menerapkan standar ‘grooming & greetings’ •Mampu berkomunikasi secara efektif •Mampu menangani komplain •Merubah Paradigma untuk bersikap proaktif Your Partner in People and Organization Development
Membangun Budaya Pelayanan AGENDA: • Pendahuluan: Membangun Budaya Pelayanan Prima • Grooming & Greetings • Komunikasi Yang Efektif • Etika bertelepon • Menangani Komplain •Menjadi Proaktif – Kunci Pengembangan Pribadi • Wrap up DURASI: 1 Hari (08.30-17.00 WIB) PESERTA: Human Resources Team, Sales/Marketing Officer, Front Liners & line Managers atau Staff lainnya, sampai dengan 20 peserta perkelas Your Partner in People and Organization Development
Terima Kasih Untuk info training lebih lanjut, hubungi: Telp : 021-84932015 Email : Info@dnd-consultant.com Website: www.dnd-consultant.com Your Partner in People and Organization Development

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