1. Lucy Chambers introduces herself and says she has problems to discuss. 2. She discusses three types of problems - the "language problem" when different technical languages are used, the variety of problems ("meta" problems), and categorizing complex problems. 3. She defines "wicked problems" as problems with incomplete or contradictory knowledge and definitions, as well as interconnected issues, and gives examples like climate change.

1. My name is Lucy
Chambers
I have problems

2. techtohuman.com

3. ‘Translation’ between those with
specific (often technical) skills
and those with other types of knowledge
and context to get stuff done
When different ‘languages’ are spoken

4. 3 TYPES OF
PROBLEM

5. PROBLEM 1:
THE ‘LANGUAGE’
PROBLEM

6. OPEN
STANDARD
TOOL
DESIGN

7. Source: http://www.gablepr.com/ -
reproduced under fair use.

8. “I keep telling everyone we
need an API, because
everyone is talking about
them, but I have no idea
what one is…”

9. PROBLEM 2:
THE META VARIETY

11. Dashboard logo
credits: Buzzyrobot
from: The
NounProject

12. PROBLEM 3:
CATEGORISING THE
BEAST

13. KNOWN UNKNOWN
GENERIC UNIQUE
WICKEDTAME

14. WICKED
“[A wicked problem] is a social problem in which the
various stakeholders can barely agree on what the
definition of the problem should be, let alone on what the
solution is.”
1. incomplete or contradictory knowledge,
2. the number of people and opinions involved,
3. the large economic burden,
4. and the interconnected nature of these
problems with other problems
Sources: http://www.theguardian.com/social-enterprise-network/2012/jun/08/wicked-problems
https://www.wickedproblems.com/1_wicked_problems.php

15. WICKED EXAMPLES
● Tackling climate change
● Recovering from the financial crisis
● Solving political instability

16. WICKED
(ATTEMPTED)
SOLUTIONS
● Are not right or wrong
● Are likely to change the very nature of the
problem (one-shot)

17. KNOWN UNKNOWN
GENERIC UNIQUE
WICKEDTAME
“CRUNCHY”

18. “CRUNCHY”
=
I can imagine at least one problem* of a
person who is affected in some way by
this problem.
*(headache)

20. MY JOB IS TO FIND “CRUNCHY” PROBLEMS.
SOLUTIONS COME MUCH LATER...

21. PROBLEM 1:
THE ‘LANGUAGE’
PROBLEM
When different ‘languages’ are spoken

22. OPEN
STANDARD
TOOL

23. “I keep telling everyone we
need an API, because
everyone is talking about
them, but I have no idea
what one is…”

24. My name is Lucy
Chambers
I have problems
And I’m pleased to announce…

25. Reading
http://chrisriedy.me/2013/05/29/climate-change-is-a-
super-wicked-problem/
https://www.gov.uk/designprinciples