Successfully reported this slideshow.
Your SlideShare is downloading. ×

Tech to human by Lucy Chambers

Ad
Ad
Ad
Ad
Ad
Ad
Ad
Ad
Ad
Ad
Ad
Upcoming SlideShare
Lost in Tech Translation
Lost in Tech Translation
Loading in …3
×

Check these out next

1 of 25 Ad
Advertisement

More Related Content

Similar to Tech to human by Lucy Chambers (20)

Advertisement

More from Point_conference (20)

Recently uploaded (20)

Advertisement

Tech to human by Lucy Chambers

  1. 1. My name is Lucy Chambers I have problems
  2. 2. techtohuman.com
  3. 3. ‘Translation’ between those with specific (often technical) skills and those with other types of knowledge and context to get stuff done When different ‘languages’ are spoken
  4. 4. 3 TYPES OF PROBLEM
  5. 5. PROBLEM 1: THE ‘LANGUAGE’ PROBLEM
  6. 6. OPEN STANDARD TOOL DESIGN
  7. 7. Source: http://www.gablepr.com/ - reproduced under fair use.
  8. 8. “You’ve got to help me: I keep telling everyone we need an API, because everyone is talking about them, but I have no idea what one is…”
  9. 9. PROBLEM 2: THE META VARIETY
  10. 10. Dashboard logo credits: Buzzyrobot from: The NounProject
  11. 11. PROBLEM 3: CATEGORISING THE BEAST
  12. 12. KNOWN UNKNOWN GENERIC UNIQUE WICKEDTAME
  13. 13. WICKED “[A wicked problem] is a social problem in which the various stakeholders can barely agree on what the definition of the problem should be, let alone on what the solution is.” 1. incomplete or contradictory knowledge, 2. the number of people and opinions involved, 3. the large economic burden, 4. and the interconnected nature of these problems with other problems Sources: http://www.theguardian.com/social-enterprise-network/2012/jun/08/wicked-problems https://www.wickedproblems.com/1_wicked_problems.php
  14. 14. WICKED EXAMPLES ● Tackling climate change ● Recovering from the financial crisis ● Solving political instability
  15. 15. WICKED (ATTEMPTED) SOLUTIONS ● Are not right or wrong ● Are likely to change the very nature of the problem (one-shot)
  16. 16. KNOWN UNKNOWN GENERIC UNIQUE WICKEDTAME “CRUNCHY”
  17. 17. “CRUNCHY” = I can imagine at least one problem* of a person who is affected in some way by this problem. *(headache)
  18. 18. MY JOB IS TO FIND “CRUNCHY” PROBLEMS. SOLUTIONS COME MUCH LATER...
  19. 19. PROBLEM 1: THE ‘LANGUAGE’ PROBLEM When different ‘languages’ are spoken
  20. 20. OPEN STANDARD TOOL
  21. 21. “I keep telling everyone we need an API, because everyone is talking about them, but I have no idea what one is…”
  22. 22. My name is Lucy Chambers I have problems And I’m pleased to announce…
  23. 23. Reading http://chrisriedy.me/2013/05/29/climate-change-is-a-super- wicked-problem/ https://www.gov.uk/designprinciples

×