Overview superior group

superiorgroup.com 800.568.8310
People | Process | Outsourcing
Founded in 1957, Superior offers a wide range of complementary workforce and productivity solutions, each
one specifically configured to meet unique customer requirements and workflows. For ease of reference, our
portfolio is organized into three logical verticals: People, Process, and Outsourcing.
People
Good talent is hard to find. Superior’s people solutions focus on delivering value to tactical candidate sourcing,
screening and placement efforts. Namely, Superior provides:
 Contingent Labor Staffing Services – Superior annually sources thousands of contract/temporary
candidates for accounting, administrative, clerical, design/drafting, engineering, financial, IT, light
industrial, and professional job disciplines.
 Payrolling Services – This program allows customers to refer candidates for contingent employment,
and Superior serves as the employer of record to deliver cost savings.
 Direct Placement Services – Superior provides qualified professionals to fill direct positions.
 Executive Search Services – Our Center of Excellence for Executive Recruitment is focused on the
sourcing of candidates for executive-level positions.
 Recruitment Process Outsourcing – With our proven, adaptive sourcing models, Superior can take over
all—or portions of—customers’ internal recruitment functions.
Process
Once the talent is in place, strategic processes amplify productivity, compliance, and cost savings. With over 20
years of experience delivering process solutions, Superior innovates best practices associated with:
 Managed Service Programs, MSPs – Managing supplier efforts, we provide programs that are
developed collaboratively with our customers to deliver increased candidate quality and decreased costs
through free market competition and process standardization.
 Vendor Management Systems, VMSes – Superior’s proprietary web-automation was originally deployed
in 1998. Requisitioning, administration, supplier management, quality compliance, consolidated
invoicing, and reporting are streamlined in our uniquely-configured Work Nexus® installations.
 Independent Contractor Compliance Programs, ICCPs – Superior provides one-time and ongoing
screening services that qualify resources as bona fide independent contractors, supporting co-
employment risk mitigation efforts.

Outsourcing
Some complex processes lend themselves to full outsourcing, and we maintain a staff of experts who deliver a
wide range of business process solutions, including equipment training, HR, risk management, and IT
outsourcing.
By being flexible and responsive, Superior gives your company everything it needs to reach the next level—
and then some. We do this by supplementing your internal resources in an efficient, cost-effective way.
 CAD Outsourcing – Superior’s expertise in CAD design, drafting and structural analysis, and deep
knowledge of industry-leading software, helps companies complete projects in a wide variety of
service disciplines.
 HR Outsourcing – Superior customizes Human Resources Outsourcing solutions for many forward-
thinking companies, delivering flexible and innovative solutions that save time, control costs, and
reduce risks.
 Training Services – Superior delivers tens of thousands of training events each year, with significant
experience with decentralized workforces. Our Outsourced Training Services include trainer-related
functions, schedule and travel management, and the verification of training request information.
 IT Outsourcing – Superior offers a portfolio of IT outsourcing options that can be customized to the
needs of most organizations. We offer colocation, private cloud solutions, managed IT services,
hosting, service desk support, and other IT productivity solutions.

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Experience
Established in 1957, Superior has a proven track record of service excellence. Below is a partial list of customers:
Representation of Customers
ACS Government Solutions Group M&T Bank
Delaware North Companies Moog, Inc.
Dresser-Rand ON Semiconductor
ExxonMobil Orbital Sciences
General Dynamics Praxair
General Electric Raytheon Company
HSBC Bank USA Salt River Project (SRP)
ITW Siemens
Lam Research Sonoco
L-3 Communications Supervalu
Lockheed Martin Xerox
Office Locations
Strategically-located and company-owned offices provide the framework necessary to offer exceptional services
throughout the continental United States. Each office maintains quality partnerships with our clients in the
provision of services that meet—and exceed—project requirements.
Below, please find a list of Superior’s primary locations:

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Superior’s Managed Services Program (MSP) philosophy is
grounded in a true understanding of our role as a resource
provider of human capital services. Built from this foundation is
our commitment to delivering innovative and dependable service
delivery models according to our high quality principles and
ethical standards. We pride ourselves on our ability to listen to
customers and respond with solutions of quantitative and
qualitative value. Instead of transactional relationships, we build
longstanding business partnerships that span the entire lifecycles
of our accounts.
Lasting success in this marketplace is built on trust and
relationships. Accordingly, we will work in earnest to build a
genuine partnership with your company, who will be our partner
in the:
 Ongoing refinement of MSP workflows that meet your
unique needs;
 Mapping of policies that empower the workforce while reducing costs;
and
 Continual configuration of a Work Nexus deployment that captures
processes and reporting requirements specific to your business
communities.
Delivery Approach
When delivering our program, Superior will:
 Assign only our most tenured and talented team to implement and sustain the MSP;
 Deploy a highly-configured solution that provides efficiency, cost savings, measurable performance, and
strategic value to your company’s user community;
 Provide your company with direct access to the principals of our organization, who can rapidly enact
program enhancements and stewardship;
 Allow your company to reap the benefits of our proprietary VMS, described in greater detail within the
next section; and
 Afford your company the benefits of establishing a business partnership with an organization structured
to enable agility, responsiveness and unparalleled customer service.

Benefits of Managed Services Programs
Cost Savings
By leveraging volume and streamlining program administration, our MSP can provide your
company with opportunities for significant cost savings.
Rate
Standardization
Superior will work with your company to standardize both pay and bill rates. We will establish
a not-to-exceed (NTE) rate card sufficient to attract and retain qualified candidates, consistent
with the level of services provided.
Process
Improvement
Superior will review and optimize the day-to-day processes associated with the administration
and management of all contract staffing. Our program reduces administrative burdens, while
still providing a means of monitoring contract staffing services through weekly status reports
and periodic meetings.
Timely Sourcing of
Qualified
Candidates
Superior’s MSP allows us to become familiar with your company’s contract staffing needs,
enabling us to provide qualified resources. As a result, departments who use our contract
employees benefit from increased efficiency.
Reporting
Capabilities
Superior can create customized reports for your company in any format, on an ad-hoc, weekly,
monthly, quarterly, or annual basis. Available reports include:
 Master listing of all contract employees by name, job title, department, manager,
pay rate, regular and overtime hours, and start/end dates.
 Starts and terminations for employees by department or supervisor, employee
hours, and dollars spent.
 Billing summaries providing information for tracking purposes, including billings
per week, month, or quarter by business unit.
 Quality/performance feedback, including submittal-to-hire ratios, interview-to-
hire ratios, and employee retention statistics.

Overview
Work Nexus is a Vendor Management System (VMS) that has delivered significant cost savings to our customers.
Our web-based application is ideal for organizations seeking enterprise-wide visibility into contract labor,
independent contractor, commodity, and/or SOW spend.
Work Nexus is not an “off-the-shelf” product; its flexibility ensures that it meets specific customer needs better
than any other solution on the market. While most VMS solutions attempt to force their clients’ workflows into
their systems, our dedicated Product Architects configure unique solutions around your processes. In the end,
you receive a tool configured specifically for your organization by a tenured team of developers that has been
innovating VMS best practices since 1998.
Experience
Work Nexus has a proven track record—below is a partial list of customers:

Work Nexus’ Industry Accolades
Staffing Industry Analysts (SIA) recently named Work Nexus as a top-ranking
VMS provider in its 2010 and 2011 Customer Loyalty Survey. The SIA’s annual
report on customer satisfaction and loyalty surveyed over 30,000 users of
VMS products. VMS capabilities for each company were validated jointly by
SIA and subject matter experts at Brightfield Strategies—the world leader in
contingent workforce consulting. Ultimately, Work Nexus ranked as one of
the top four VMS tools, as rated by staffing suppliers.
Contingent Labor Management Module
Work Nexus:
 Allows Managers or their designees to generate job requisitions using preloaded templates with
associated rate card information or free-form fields in a real-time environment;
 Facilitates approval processes for up to eight levels of approval hierarchy, though we typically
recommend no more than four levels be used to ensure efficiency;
 Operates in a vendor neutral environment, whereby Superior releases requirements to all approved
suppliers simultaneously or via a tiered supplier base developed based on pricing;
 Collects candidate submissions from suppliers and channels them to Superior’s Onsite Program Offices
for screening prior to release to Managers;
 Allows Managers to review resumes online and facilitates real-time feedback loops, as Managers submit
comments and requests (such as interview scheduling) within the system that flow immediately to the
applicable suppliers;
 Manages the onboarding process with checklists loaded into Work Nexus to ensure and track
completion of appropriate onboarding requirements;
 Ensures that you are getting the most favored pricing;
 Enables contract workers to log their time and expenses within Work Nexus and submit to Managers for
review and approval;
 Consolidates the invoicing process, providing electronic remittances to suppliers via EFT; and
 Provides access to real-time and detailed activity reports that can be leveraged to benchmark overall
program health and uncover opportunities for optimization.
Statement of Work (SOW) and Independent Contractor Management Modules
Companies more frequently seek systems that can be repurposed to deliver value in verticals other than
contract labor, including Statement of Work (SOW) projects and IC management. As is the case for all of our
Work Nexus deployments, flexibility is a key differentiator. The SOW and IC module within Work Nexus can be
deployed as standalone systems, or as a complementary component to a fully-articulated VMS installation.
Work Nexus orchestrates the following processes online and in real-time:
 SOW project requisitioning and approval
 SOW vendor selection and SOW Purchase Order (PO) management
 Approval and tracking of milestones and/or deliverables
 Consolidated invoicing by deliverable or milestone
 PO consumption monitoring, historical SOW usage tracking, reporting, and analysis
 IC documentation warehousing
 IC deliverable review and approval
 Overall IC management

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At Superior, we believe that effective recruiting begins with a strong recruiting team. That’s why we provide all
of our recruiters with comprehensive and continual training on recruiting, interviewing, and customer service.
Superior’s recruiting teams have extensive experience finding qualified personnel for all job types and skill
levels, and wide-ranging job types. As important, we provide them with the sophisticated recruiting tools they
need to source qualified candidates quickly, including:
 Applicant Tracking System – Superior has invested in state-of-the-art information systems technology as
an integral part of our recruiting effort. SmartSearch, our Web-based Applicant Tracking System,
currently contains over two and a half million actual candidate resumes, employment applications, and
test results. Using simple search commands, our recruiters can quickly match qualified candidates with
open position requirements. Further, SmartSearch is fully integrated with numerous internet job
boards, allowing our recruiters to easily search wide-ranging candidates and disseminate job postings.
 SuperiorJobs.com –We post all open positions on our dedicated jobs Web site, www.superiorjobs.com,
where candidates can search or browse current employment opportunities. The site’s online
employment application is easy to use and allows for simple resume submittal.
 Internet – All of our recruiters search the Internet for qualified candidates. Because they are thoroughly
experienced with Internet search terms, Web job sites, and employment newsgroups, they can find
candidates quickly. Superior uses a variety of resume sites and is registered on numerous permanent
job boards, including America’s Job Exchange, CareerBuilder.com, CEWeekly, DICE, and Sologig.com.
We also employ Facebook (facebook.com/superiorgroup), LinkedIn
(linkedin.com/company/superiorgroup), and Twitter (twitter.com/superiorgroup) to connect with
passive jobseekers. These resources provide access to over 50 million potential applicants.
 CareerBuilder Partnership – Superior maintains a partnership with CareerBuilder for an enhanced
marketing/branding initiative. Highlights of this partnership include strategically-designed and layered
multimedia web profiles, branding videos, 65 million instances of banner advertising, sponsorship and
participation in online job fairs, and dynamic “Job Details” pages.

Strategic Advertising
In our experience, strategic advertising best ensures an adequate and diverse candidate pool. We use the
following resources to advertise job opportunities and source qualified candidates:
 Internet Job Sites
 Trade Publication Advertising
 Classified Advertising
 Employee Referral Programs
 Technical Job Fairs
 Minority Outreach Programs
 Outplacement Services
 Professional Organizations
 Public Sector/Customer Referrals
 Open Houses
 Trade and Business Schools
 Universities/Community Colleges
Recruiting Diverse Personnel
Superior shares its customers’ goals of maintaining diverse workforces by providing equal employment
opportunities and undertaking special activities to recruit minority and women candidates. We employ the
following outreach activities to increase the hiring of minority and women candidates, both for customers’
temporary workforces and Superior’s direct staff:
 Publications/Classified Advertising – Placement of ads in woman- and minority-focused publications to
attract women and minority candidates for employment.
 Job Postings – Posting of job openings in a multiple locations to attract women and minority applicants,
including community centers, churches, community colleges, and Internet job sites.
 Job Fairs – Participation in job fairs and trade shows that specifically target women and minority
applicants.
 Off-Site Recruiting – Periodic scheduling of off-site recruiting days at various diversity-oriented
organizations.
 Partnering with Minority Suppliers – Alignment with women- and minority-owned staffing firms.
 Participation in EEO-Oriented Organizations – Membership with a number of organizations dedicated
to helping women and minority candidates, including Project HIRED and the Minority Academic Society
(NSBE/MAS).

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Superior is committed to providing only the most qualified specialists to our clients. To ensure a good match,
we thoroughly screen all prospective candidates before submitting them for your review.
Superior uses a multi-tiered approach to ensure that only “superior” talent is presented to each client:

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By identifying and hiring only qualified personnel, Superior can help your company reduce turnover rates, as
well as hiring and training costs. Superior uses pre-employment tests to determine the aptitudes of prospective
candidates.
Clerical and Office Personnel
All clerical applicants are interviewed and tested on clerical and software skills. Using Prove It!™ testing
software, we accurately measure candidate skill levels in typing, data entry, business letter format, transcription,
and shorthand. We also measure proficiency in word processing, spreadsheet, and presentation software, such
as Microsoft Office, and Prove It!’s standardized instructions, automatic scoring, and computer-monitored time
limits allow our recruiters to accurately assess an applicant’s proficiency level.
Engineering, IT, and Technical Specialists
Candidates for specialized technical, engineering and professional disciplines must be highly skilled. When
appropriate, Superior administers written skills evaluation tests to measure a candidate’s qualifications
objectively. In addition, we use Prove It! to measure technical skill levels.
Production Personnel
All production personnel are interviewed and tested. We give written tests to measure basic reading and math
skills, and we use the Purdue Pegboard to test manual dexterity. Such tests aid in selecting personnel for light
industrial jobs, including assembly, packaging, and production.

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Superior provides the following standard benefits package to our recruited, full-time temporary employees. This
package may be customized to satisfy all of your company’s requirements:
Holiday Pay – We offer holiday pay for New Year's Day, Memorial Day, July 4th, Labor Day, Thanksgiving
Day, and Christmas Day. To receive holiday pay, an employee must be employed for 90 days and work
the nearest normal working day before and after the holiday.
Longevity Pay – Employees are eligible to receive five days of vacation pay after one year of continuous
temporary employment.
Group Medical, Dental and Vision Plans – Employees may voluntarily participate in Superior's Health
and Welfare Cafeteria Plan upon completion of a 30-day waiting period. This plan offers major medical
and dental group health insurance. Employees pay premiums through weekly “pre-tax” payroll
deductions. Temporary employees of Superior have the option of enrolling in either a major medical
plan that covers hospital stays, medical treatment and surgical procedures, or a Limited Benefit
coverage plan.
401(k) Plan – Employees may voluntarily participate in a 401(k) Retirement Savings Plan. This plan is
administered by RBC Wealth Management and offers a number of investment options. Employees
contribute to the plan through weekly “pre-tax” payroll deductions.
Direct Deposit – Employees may request that their weekly paycheck be directly deposited with the
financial institution of their choice.
In addition to the above, the following can be implemented in order to increase retention:
Referral Bonus – Superior offers cash bonuses to employees who refer qualified candidates for job
assignments. In order to receive a bonus, the referred employee must work for at least 100 hours.
Performance Bonus – Superior can choose one contingent worker on assignment at your company as
the “Contingent Worker of the Month.” This person must demonstrate outstanding ability and
exemplary work habits. He or she will receive a monetary performance bonus.
Longevity Bonus – Superior has offered cash bonuses to employees for every 200 work hours that they
complete with a perfect attendance record.

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Instead of sorting through under-qualified resumes, screening potentially-qualified candidates, and running
background checks and drug screenings, our direct placement customers will receive qualified, prescreened and
tested applicants.
Superior will:
Source and evaluate resumes for skills/experience and job requirements
Obtain candidate’s permission to submit resume
Verify educational degrees
Verify qualifications/skills based on work experience
Conduct phone or personal interview
Obtain a list of work references
Obtain compensation requirements and availability
Coordinate required background checks (criminal, credit, driving record) and/or drug screenings, with
actual screening costs billed as pass-through expenses
Verify dates of employment and positions held for prior work experience
Check work references and prepare summaries on each reference
Coordinate interviews between candidates and customers
Present offers and coordinate negotiations
Direct Placement Guarantee
If a candidate resigns or is otherwise terminated for any reason (except layoff, reorganization, or reduction of
staff) within 90 days from the date of hire, Superior will use its best efforts to find a suitable replacement
candidate. Further, if Superior is unable to find a suitable replacement within 30 days of the termination date,
your company shall receive a refund of the placement fees as follows:
Employment Duration Refund Percentage
0 – 30 days 100%
31 – 60 days 50%
61 – 90 days 25%
91+ days 0%

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Superior is pleased to introduce a National Direct Placement Team, located across the United States, who is
responsible for strategically placing senior level management candidates for existing and new customers. This
team provides true executive headhunting services for our customers’ requirements.
Serviceable direct placement orders are determined by the following:
 Nature of the positions, e.g., manager-level and above
 Base annual salary of $80,000, minimum
Superior’s team focuses on executive-level direct placement positions (C-level, President, VP, Director, and
Senior Management). These kinds of searches require a slower, more methodical, and overall different
approach that focuses on passive candidates. These candidates don’t typically post resumes to job boards and
require different sourcing strategies, recruiting techniques and networking.
This team not only provides more specialized executive searches and recruiting capabilities for Superior
nationwide, but also focuses on enhancing client partnerships. Along the way, they will define more efficient
processes and procedures for effective recruiting and placement of these higher level executives.
Superior ensures that you will not incur any expense until we find candidates who meet your qualifications. Our
National Direct Placement Team will use its vast resources to find your ideal candidate, giving you peace of mind
and allowing you to focus on your business.

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We believe that the following factors qualify Superior as a compelling choice to deliver workforce and business
solutions:
 Our customer-focused approach pledges that our highly-customized solution will meet or exceed
customers’ expectations
 Our proprietary Work Nexus VMS has been designed based on our 45 years of staffing industry
experience and is configured to reflect customers’ business processes
 Superior is ISO 9001:2008 and SSAE 16 certified. Our certifications reflect our commitment to quality,
stringent internal control systems, and the protection of intellectual property.
 Our tenured account teams provide years of collaborative experience using proven methodologies.
 Our programs are governed by structured performance measurement and sustained cost savings
initiatives, applying mutually-defined KPIs and SLAs on a monthly or quarterly cadence.
 Superior is highly-experienced in garnering support from key customer stakeholders, educating the
using community, and incorporating unique service requirements prior to program implementation.
 Executive management involvement provides your company with access to key decision-makers who
can rapidly enact enhancement and continuously provide stewardship.
 Superior offers a phased implementation approach, in which both workflow processes and automation
technology can be implemented to user populations at varying times, incorporates appropriate change
management techniques.
 Superior’s flexible organizational structure allows us to assign only our most experienced professionals
to implement and manage our MSP solution for your company.
 We have the ability to provide your company with customized reports on any data, and we use that
data to provide ongoing trend analytics, process improvements, and cost savings.

Overview superior group

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