1. RESUME
JASON ZHANG

2. Biography

3. Zhang Lei
Jason
+86-18641105216
icat.plus.plus@gmail.com

4. Education

5. Dalian University of Technology
2002 - 2006
Bachelor’s Degree
Software Engineering

6. Career

7. Panasonic
2006 - 2008
R&D
Software Development

8. Avaya
2008 - Present
APS
Technical Consultant

9. Certificate

10. IBM Lotus
Notes & Domino Certificate

11. Language

12. Japanese Language Proficiency Test
Band 2
College English Test
Band 4

13. Award

15. Robot Me
Team Bonus
Panasonic Robot Training Competition
Runner-up

16. Programming

18. Flash CS Flash Builder

19. OS

21. Mobile OS

23. Project

24. Contact Center
Business
Phone Application
Contact
Center
Self-Service
Customer
Interaction Management
Warehouse
Transaction Management
Enterprise Data Access
Proactive
Interaction
Contact
Customer Front Office
Engine Interaction
Repository
Workflow, Routing,
E-mail Data Sharing Back Office
Web Legacy
E-commerce
eBusiness
Admin &
Reporting
AIC
Avaya Interaction Center

25. Shanghai, Chengdu, Wuhan
2009
3 Sites, 3000 Agents
AIC Implementation

26. Taipei
2010
AIC SDK Training Delivery

27. Singapore
2011
AIC Implementation, Siebel Integration &
Softphone Development

28. GMH
Avaya Guest Media Hub

29. Avaya EXPO
Beijing, Shanghai
2010
GMH Rollout & Narrator

30. Tianjin Goldin Metropolitan Hotel
2010
Top 10 Solutions of Year 2010
GMH Solution Architect

31. ACR
Avaya Contact Recorder

32. Shanghai
2010
ACR Implementation

33. CM | AES | SES
AgentMAP One-X Agent One-X Desktop
Other Skilled Avaya Products

35. Panasonic IP-PBX
2007-2008
Embedded Software Development

36. Panasonic OCAP STB
2006
Firmware Testing

37. Recreation

38. eSport Toy Fair
Basketball Game

39. Contact

40. icat.plus.plus@gmail.com
pana-sonic@hotmail.com
icat.plus.plus
facebook.com/byjason
twitter.com/hiss2
linkedin.com/in/byjason
International

41. 114855155@163.com
114855155
weibo.com/actoys
renren.com/htcsense
Domestic