1.
Appirio Case Study: Serverless Enterprise
A ii C St d S l E t i

2.
Appirio’s IT Infrastructure
User Web, Portal,
, ,
Interfaces Employees
E l Customers
C t Partners
P t Gadgets, Mobile
Web‐
Web‐2‐SFDC
Google Sites Business
Knowledge Base
Force.com Sites Services
Customer Portal
Email Recruiting
Calendar Tech Support
Wiki/Sites SFA
Chat HRIS
Blogger Surveys HCM Cloud Storage
Applications
AdWords PS Automation Financials Txn Processing
Platforms
Contact Sync Subscriptions
Cal Sync Invoicing
Docs Expenses
Sync products
Cloud Storage
Hire to Scope to
Business Retire Delivery
Processes Order to Lead to
Cash Reorder

3.
IT Impact: Appirio IT Spend is About Half of Benchmark
IT Spend as % of Revenue
8%
6.8%
7%
6.0%
6%
Appirio’s All Cloud IT:
5% 4.4%
3% of Revenue 3.9%
4% 3.5%
3% 2.4%
2%
1%
0%
<$50M $50‐250M $250‐500M $500‐1B $1‐10B $10B+
Gartner Benchmark: IT Staffing and Spend Report, 2009

4.
Business Impact: Delivery Excellence
Headcount growth in 2 years with minimal IT
involvement
involvement.
Revenue growth in 2 years with minimal IT
involvement.
Services Operations staff manage 2,500
Services Operations staff manage 2 500
resource assignments and 658 projects.
Repeat business driven by satisfied
customers