Libatech is an Internet Service Provider established in 2011 in Lebanon. The document provides details on Libatech's confidential business profile, including its history, services, management structure, and strategy. Libatech aims to become a major provider of internet and technology solutions in Lebanon through high quality customer service and a focus on reliability, innovation, and value.

1. CONFIDENTIAL
BUSINESS PROFILE
FOR
LIBATECH, SARL
Prepared by:
Robert B. Saab
Managing Partner
JUNE 2013
All Rights Reserved
PROPRIETARY AND CONFIDENTIAL INFORMATION
This company business profile contains the confidential and proprietary information of
Libatech, Sarl. The copyright notice is strictly for the purpose of protecting the copyrights of
Libatech, Sarl in the event of inadvertent or improper disclosure of this confidential
information to third parties. This company business profile may not be used, copied, or
disclosed without the prior written consent of Libatech, Sarl.

2. Confidentiality Agreement
The undersigned reader acknowledges that the information provided by Libatech, SARL in this
company business profile is confidential; therefore, reader agrees not to disclose it without the
express written permission of Libatech, SARL.
It is acknowledged by reader that information to be furnished in this company business profile is in
all respects confidential in nature, other than information which is in the public domain through
other means and that any disclosure or use of same by reader may cause serious harm or damage
to Libatech, SARL.
Upon request, this document is to be immediately returned to Libatech, SARL.
This is a company business profile. It does not imply an offering of securities.

3. 1. Introduction
a. Company History
Libatech was established in December 2011 by Robert Saab, Genevieve
Saab and Boulos Saab. The company operated by the managing partner
Robert Saab. He originally ran the operation from the same location in
Achrafieh, building a loyal customer base in the area.
On 25 January 2013, pursuant to Resolution No. 31/1 issued by the Ministry
of Telecommunications (MoT), the company obtained a license to a digital
leased lines of communication linking the international Internet backbone of
the MoT and only used for the distribution of Internet services.
On 26 March 2013 under an order filled No. 6 /m.e.e issued by the Ministry
of Telecommunications (MoT), Directorate establishing and equipping
networks to create a wired connection via fibre-optic cable connects
Achrafieh central exchange (CO) with the company and MoT center for the
distribution of Internet services.
b. What the company does
Libatech was established with a specific Mission of providing "Total Solution", state
of the art solutions to Corporate Organizations in Private and Public Sectors.
Libatech is an Internet Service Provider (ISP) involved in all aspects of the Internet
and offers super high level services for individual consumers, small-medium
enterprises and corporations through a number of different delivery strategic
services. Libatech founders have been in the Telecommunication field for over 15
years in various Systems Integrations and other technology Companies.
2. Strategy
a. Vision statement
Libatech targeted Goal and Vision is to become the major provider of Internet
Services, side by side with the latest technologies and Network Solutions services
provision in Lebanon as a whole. Our plan and strategy is based on being the
preferred Internet provider of high quality, Innovative Solutions that will help
organizations increase productivity by reducing transaction costs.
Our key success will be our commitment to the customer. We understand that the
customer is the business, and the success of the business relies on the loyalty of
the customer. Libatech will focus great attention on customer service, making it our
number one goal.
b. Mission statement
Libatech mission is to provide complete, quality Internet solutions to our clients by
incorporating sensible and cost-effective technologies. These products will be
supported by a team of customer-oriented quality staff whose overriding priority is to
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4. provide professional service to our customers resulting in complete customer
satisfaction.
c. Values
Libatech maintains an intense focus on the values that guide our employee’s
actions. We insist on certain core values that not only define us as an
organization but also our beacon for continued growth and professional
excellence.
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We listen to our customer's needs and provide innovative, reliable
services in support of their needs.
We deliver definable quality and value so that our customers are proud
to recommend us to others.
We hire professionals for their talents and skills, respect their
contributions and reward them for their contributions.
We continually improve our company, our community, our industry and
our services.
d. Business goals & objectives
Libatech is capable of offering the best value-added services to most customers is
essential for the success of the company by achieving the following goals and
objectives.
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Reach a maximum number of customers
Achieve the highest possible speeds for its customers
Maintain the highest levels of service quality
Minimize capital and operational costs
Manage the delivery of support services and operational requirements of
the customer as outlined in assigned contract.
Ensure that the productivity goals for the team are met, including service
level/availability and customer satisfaction.
Work with Service Manager to ensure customer contractual goals are
achieved while providing Technical Support Specialist staff with
operational support.
e. Business strategy
We intend to become a leader in providing businesses, educational institutions, and
governmental organizations with high quality, cost-effective business solutions that
will allow our customers to take advantage of the Internet without having to develop
and maintain their own Internet technology and hire and retain an extensive Internet
staff. To achieve this objective, we intend to continue to rely on the following core
elements of our business strategy:
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Providing Highly Reliable Internet Access
Increasing the Percentage of Our Revenues from Value-Added Data
Center Services
Targeting Middle Market Business, Educational, and Governmental
Customers
Providing Superior Customer Support by Network Experts
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5. We intend to further develop our business by focusing on the core elements of our
business strategy discussed above and pursuing the following key growth
strategies:
• Expanding Our Network Nationally and Internationally
• Broadening Our Marketing Activities
• Pursuing Strategic Sales and Distribution Alliances
• Engaging in Strategic Acquisitions
• Eventually Becoming an Integrated Communications Provider, Offering
Both Voice and Data Services
3. Business concept
a. Business concept
We create tailored solutions for our customers based on their business and
technical requirements, modifying these solutions as our customers' needs evolve.
Unlike many other ISPs that outsource their technical support to independent call
centers; our highly reliable services are supported by our knowledgeable and
responsive network experts, some of whom are the same professionals that
implemented our network.
Our customer contracts require us to provide our services for a one-year, two-year,
or three-year term and contain, among other things, a limited service level warranty
related to the continuous availability of service on a 24-hours-per-day, seven-daysper-week basis, except for scheduled maintenance periods. This warranty provides
a credit for free service for disruptions in our Internet access services. At the end of
the term of a contract, a customer may elect to extend the contract's term on a
month-to-month basis. Any change or upgrade in service, however, typically
requires a new contract for a new term.
b. Services
Libatech is a traditional, full-service Internet Service Provider, offering dedicated
Internet access, Small Office/Home Office (SOHO), Digital Subscriber Line (DSL),
Mobile data-only access (3G), wireless residential broadband, Wi-Fi, and networkrelated professional solutions (design, installation, management, etc.). Libatech
allows people and companies to access and publish documents on the World Wide
Web without the need to hire full-time system administrators, costly high-speed
network connections, dedicated servers, and other similar expenses or expertise.
Libatech selects services which meet the following criterion:
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Benefit to customers/company: the service must materially benefit the
customer and Libatech in some way. This may manifest itself as a side
benefit, an improvement on current services, or additional revenue
stream to customer/company.
Cost/benefit ratio: the benefits realized must be at least as great as the
cost of implementation, production, and maintenance of the service.
Maintainability: the product must be maintainable by Libatech
personnel. We had some experience with services where source code
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6. and other maintenance resources are unavailable and have had major
difficulties with these restrictions.
c. Business competitiveness
In addition to other national, regional, and local ISPs, our current and prospective
competitors include local exchange telecommunications carriers, cable television
operators and their affiliates, satellite, and wireless communications companies and
providers of co-location and other data center services. We also anticipate that if we
offer services as a CLEC, we will face new competitors that already have
established a market presence for local telecommunications access.
The principal competitive factors in our market include:
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Internet system engineering expertise and advanced technical functions
price of services
availability and quality of customer service and support
timing of introductions of new services
network capability
network security
reliability of services
financial resources
variety and quality of services
ease of expansion
ability to maintain, expand, and add new distribution channels
broad geographic presence
brand name
conformity with industry standards
d. Quality policy & objectives
Libatech is committed to quality assurance and will ensure that all products and
services rendered meet the stated performance criteria and are in accordance with
the specified requirements of clients. Libatech’s efforts to provide quality are thus
governed by the following objectives:
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To ensure that we remain true to our beliefs and values regarding our
clients, our employees and all other business associates.
To achieve overall awareness of quality assurance and to create a
climate of continuous improvement of quality within Libatech.
To ensure all employees are adequately equipped and trained to perform
their duties in a commendable manner.
e. Service pledge
Libatech pledge to customers on service quality makes a clear promise about the
level of service our customer can expect from us, and outlines the standards we
have in place around the quality, accuracy, manner and timeliness of our
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7. interactions with customers. We will report back annually on our performance
against these targets, continue to consult with customer on priorities, and we will
continue to work with customers and share the plans we develop to continue to
improve our services in the future.
4. Management & Ownership
a. Management structure
Our main management divisions are sales and marketing, service, and
administration. Service handles service, support, installation, and network
operations.
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Administration: Partner, Managing Partner, Auditor, Administration
Support.
Sales: Sales, Marketing, Purchasing, Accounting
Support: Central Office Engineers, Data Center Engineers, Data Center
Operators, Host and web Master, Qualified Installers, IP Integrators,
Web Designers, Help Desk, and Customer Service.
b. Ownership Structure
Articles of Limited Liability Company
Articles of Limited Liability Company were registered at the Commercial
Register in Beirut under number /1014635/ on December 03, 2011.
LIBATECH s.a.r.l ("LIBATECH") filed as a Limited Liability Company.
c. Management / leadership skills
Libatech's management is highly experienced and qualified. Key members of our
management teams are listed below.
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Robert Saab - Managing Partner
Genevieve Saab - Partner
Boulos Saab - Partner
Robert B. Saab, the managing partner of Libatech, has extensive background in the
Telecommunications, Local and Wide area networking field. He was president of
Cyberliban, SAL and General Manager of Virtual-ISP, SAL.
Genevieve Robert Saab majored in hospitality management and marketing. She
possesses high selling skills, communications skills, including the ability to
communicate complex concepts. Dynamic, self motivated, independent.
Boulos Robert Saab LAU student majoring in banking and finance, he possesses
high mathematical skills, communications skills, including the ability to communicate
complex financial concepts. Dynamic, self motivated, independent.
d. Office and administrative personnel
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8. Libatech maintain a staff of one engineer and one Technician through most of 2013,
a secretary to assist with telephone and office management. At the end of 2014,
additional technicians will be brought on board as workload dictates. Beginning
2015, the original founding members will be transitioned from field work and into
management, replaced by additional engineers. Additionally, a full time
marketing/sales representative will be hired.
e. Attorneys
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Michel M. Matta - Attorney At Law
f. Accountants
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Joseph Abi Chaker – Auditor (Auditus, Sarl)
Hisham Ibrahim – Accountant
5. Current customers & projects
a. A list of customers, and contact details will be furnished upon request.
b. A list of projects and details will be furnished upon request.
Thank you for taking the time to go through this business profile.
If there are any questions or comments, please feel free to contact us.
Best regards,
Robert B. Saab
Managing Partner
Libatech, Sarl
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