CNS_Brochure_2015

www.crosstarnetwork.com © CrosStar Network Solutions 2011
Prepared For:

ABOUT CROSSTAR
For over a decade, CrosStar Network Solutions has set the standard
in negotiating the best service solutions for businesses across the
country. Now a leading telecommunication consulting firm, CNS is
recognized for its ability to substantially lower telecommunication
costs while providing unparalleled account maintenance and
support.
CrosStar is run under a carrier neutral approach, which allows us to assist your business in selecting the
highest quality solutions for its unique needs. Instead of just representing one provider, our team commits to
our clientele that we suggest only the best carriers and provide the highest level of dedicated customer
service to help you achieve your goals.
CrosStar’s dedicated team of service professional’s work on your behalf to ensure that your service is fast and
reliable from start to finish. We serve as your single point of contact and we operate to make sure your
requests are our priority.
Give us a call – at no cost to you, we will provide a consultation with multiple quote options so you can see the
difference CrosStar Network Solutions can make in your company.

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CROSSTAR VALUE PROPOSITION
SCOPE
 Global service availability 
 Expansive suite of voice, data and network solutions
 Single-Point-of-Contact for all account management issues
SCALABILITY
 Customized telecom platforms designed to accommodate
evolving business needs
 Visibility into usage and spending by location or cost center 
 Telecom asset and process improvement
SAVINGS
 Significant hard dollar savings across all products and services 
 Additional soft dollar savings achieved through inventory
rationalization
 Guaranteed adherence to contracted rates
CONTROL
 Integrated back office constantly available and readily
accessible
 Online portal allows users to directly report issues and request
information
Our mission is to deliver value to our clients through competitive pricing and unwavering commitment to superior
client service and product excellence:

WHY CHOOSE US?
Experience – For over a decade, CNS has been providing customers with cutting edge telecommunication services.
The CNS team is comprised up of seasoned consultants who tailor your service options to fit each unique business
need.
Consultative – We are able to provide our customers with a customized solution that best meets their needs –
without bias to products and services provided by specific vendors.
Savings – At no cost to you, our consultants have typically saved companies 30% - 70% off their technology
expenditures.
Leverage - We leverage our partnerships and buying power to negotiate on your behalf, providing the best services
at the lowest rates.
Customer Service – A dedicated customer service representative is assigned to your account, becoming your one
point of contact to handle your repairs, changes and billing requests.
Options - With over 90 technology providers to choose from, we work with the strengths of each vendor to offer you
a customized selection of options that combine top quality service at wholesale rates.
Account Management - Account management exists for the life of your account and includes bill auditing, account
changes, moves, adds and disconnects. We manage trouble tickets, escalations and conduct quarterly account
reviews.
Consolidation - We combine all your telecommunication invoices from multiple locations into one single, easy to
read invoice. We can also provide Electronic Data Interchange (EDI) feeds and general ledger (GL) codes for your
accounting purposes.
Simplicity – Explore all your technology services from one point of contact.
Integrity – The satisfaction of those we serve is the foundation of our success.

 Local Dial Tone Services
 PBX /DID Trunks
 Voice T1
 ISDN BRI
 ISDN PRI
 Centrex
 VOIP & Hosted IP
 Switched Services
 Dedicated Services
 Custom International Services
 Toll Free
 Calling Card Services
 Unlimited Calling Plans
CROSSTAR PRODUCT SUITE
 SDSL & ADSL
 Ethernet Over Copper (EOC)
 Cable Modem
 Dedicated Internet T1 up to
45mg
 Integrated Voice & Data T1
 SIP Trunking
 Web Hosting
 Web Design
 Wave Circuits
 Dedicated DS0 to DS3
 Private Line -PTP
 MPLS
 Frame Relay
 Virtual Private Networks (VPNs)
 OC 3 to OC 768
 Leased Fiber
 Dark Fiber
 Ethernet
DATA SERVICES INTERNET SERVICES
LOCAL SERVICES LONG DISTANCE SERVICES
CrosStar offers a full suite of telecom products and services available nationwide:

CrosStar’s unsurpassed customer service team is
available for you, whenever you need us:
 Providing a single point of contact for
moves, adds, changes, troubleshooting and
resolution
 Acting as the middleman between you and
your provider to ensure prompt response
and maximum efficiency
 Offering online access to our web portal to
open trouble tickets
 Submitting status updates to clients until
the issue is resolved
 Ability to escalate with upper level
management among all service providers
offered, tremendously increasing end user
satisfaction
CUSTOMER CARE & REPAIR

NETWORK SOLUTIONS
CrosStar provides customized solutions using
multiple carriers and points of entry to ensure a
high level of redundancy and consistent service
availability.
Ex:
CUSTOMIZED NETWORK DESIGN
TRADITIONAL AND ADVANCED TECHNOLOGIES
SPECIALIZATION BY INDUSTRY
 CrosStar’s team of network engineers build cost
effective infrastructures to optimize voice and
data transmission
 Synergies between traditional telecom products
like business lines (POTS) with advanced services
such as VoIP
 Focus on scalable solutions and cost control
 Effective network platforms designed by industry
specialists 
 Sophisticated and expansive product set to address all
client needs

PROJECT MANGEMENT & PROVISIONING
CrosStar project managers provide their clientele:
 Single-Point-of-Contact for all requests with multi-
level escalation lists for all carriers
 Dedicated project management to supervise all
aspects of migrations from start to finish
 Migration team to obtain your business’ current and
prior Customer Service Records (CSRs) to prepare
order placement with the Local Exchange Carrier
(LEC)
 Analysis of current usage along with customer
requests and generation of multiple options for
customer review and selection
 Development of line inventory reports and analysis
of all monthly recurring expenses along with usage
reports
 Determination through our network of service
providers who can offer your business the best
pricing for the most reliable service
 Identification and acceleration of install dates
 Monitoring and management of existing telephone
numbers (TNs) as well as the establishment of new
services
 Efficient representatives to evaluate and escalate to
the appropriate department all issues, while
constantly updating the client

MANAGEMENT SOLUTIONS
 Single bill for all services and locations
 Individual invoices for each location
 Electronic or paper‐based invoices
 Compatibility with internal Accounts Payable
systems
INVOICE MANAGEMENT
CONSULTING SERVICES
 Centralized account management structure
 Single‐Point‐of‐Contact for all issues and
requests
 Inventory optimization services
 Project management support for migrations and
implementations
SPOC
 Invoice reconciliation encompasses full
lifecycle of an expense
 Contract negotiation
 Sourcing and procurement
 Invoice processing
 Auditing and usage management/call
accounting
4 Step Implementation Process:
Step 1: Discovery and Analysis
Step 2: Design
Step 3: Implement
Step 4: Operate
EXPENSE MANAGEMENT

INDUSTRY FOCUS
FINANCIAL SERVICES
HEALTHCARE SERVICES
HOSPITALITY SERVICES
EDUCATIONAL SERVICES
Give your higher education and K-
12 institution the adaptable,
reliable, and secure
communications it needs with a
personalized CNS solution
Telecommunications solutions for
the banking, securities,
investment management, and
insurance sectors
Cost-effective telecom solutions
for local, state and federal
government agencies
GOVERNMENT SERVICES
Telecom platforms tailored to the
needs of hospitals, long term care
facilities, medical offices and
other healthcare sectors
Telecommunication services for
hotels, clubs, restaurants and
other lodging and food service
establishments
RETAIL SERVICES
Innovative voice and data
services for multi-location
retailers

EDUCATIONAL SERVICES
 Each year CrosStar Network Solutions implements high savings
from the annual budget, which helps to avoid lay-offs and
reinstates important student and after school programs
 CrosStar works to ensure high service reliability at the lowest
cost
 CrosStar provides wide range of affordable telecommunication
services that enable interconnectivity among schools and
offices
 End-to-end telecom management and maintenance at all school
locations while providing a single electronic invoice on all
telecommunication services
COST EFFICIENCY
SERVICE RELIABILITY
INTEGRATION OF MULTIPLE SITES AND CHANNELS
OPERATIONAL EFFICIENCIES

FINANCIAL SERVICES
 Accurate coding allows the client to attribute each
charge to a specified cost center 
 CrosStar’s custom-designed disaster recovery solutions
allow our clients to ensure a disaster recovery network
 A single electronic invoice for all telecommunication
services
 Full integration with clients’ internal accounts payable
systems
 Customized coding by cost center or other client-
defined variables
REPORTING AND DATA INTEGRITY
SECURITY
OPERATIONAL EFFICIENCY

GOVERNMENT SERVICES
 CrosStar’s range of products and ability to customize
solutions to address each agency’s unique needs allows
the government to use one provider as its telecom
needs change
 Nationwide reliability and last mile, carrier and switch
diversity
 
 Competitive pricing
 Guaranteed adherence to contracted rates for the
duration of the term
 Access to detailed billing and usage reports
 A single electronic invoice for all telecommunication
services
 Customized coding by cost center or other client-
defined variables and integration with internal systems
SOLUTION
SCALABILITY
NETWORK AVAILABILITY
COST CONTROL AND SPEND TRANSPARENCY

HEALTHCARE SERVICES
 CrosStar’s advanced data management solutions can
provide centrally managed individual lines to facilities
on the existing data network for administrative and
patient use
 CrosStar’s team of product and project specialists
partners with our clients to design and execute a
customized migration plan with minimal interruptions
to operations
 
 Maintain and monitor your billing
 Monitor your service tickets and new orders
 Implement customized views for managers at all
different levels of organization
 Gain transparency into your telecom spend –
understand your local, regional and long distance spend
patterns and needs
COST REDUCTION BY UTILIZING EXISTING TELECOM ASSETS
PROJECT MANAGEMENT SUPPORT
FOCUS ON CORE COMPETENCIES, NOT TELECOM MANAGEMENT
CrosStar is HIPPA complaint

HOSPITALITY SERVICES
 The flexible voice and data platforms negotiated by
CrosStar allow for handling fluctuating transmission
needs and guest services
 Marketing campaign management and delivery service
coordination is facilitated by CrosStar’s solutions,
such as virtual remote call forwarding, auto
attendant, and intelligent toll free 
 CrosStar offers the convenience of working with one
point of contact as the client’s needs expand in scope
and complexity
ON DEMAND CONNECTIVITY
CALL ROUTING MANAGEMENT
PLATFORM SCALABILITY

RETAIL SERVICES
 According to recent Gartner Research statistics, 80% of
telecom bills within the retail industry are incorrect 
 Accounting departments are overwhelmed by the volume and
complexity of their invoices, and tend to perpetuate errors
by paying on trend within 10% of previous invoices
 CrosStar provides to its clientele detailed, user-friendly
reporting and custom-built invoices, which gives the
customer a thorough understanding of their telecom
expenditures  
 By establishing enhanced internal control over major P&L
expenses, CrosStar is able to provide additional comfort to
the CFO for related 302 certifications
 An all-inclusive, single invoice facilitates management of
services and eliminates errors
 Customized coding by GL, store number or client specified
criteria are established to meet accounting and operational
requirements
 Consolidated billing platform and extensive reporting
capabilities allow for accurate forecasting and transparency
in invoicing and billing review
*Ask us about our comprehensive suite of over 250 canned reports.
TELECOMMUNICATION CHALLENGES
CROSSTAR’S PROCESS AND SOLUTIONS
BILL RECONCILIATION

SERVICE PROVIDERS
CrosStar is able to customize excellent business solutions through its long-standing wholesale partnerships. Below is
a sample of the 90+ carriers we work with:

PBX & HPBX SUPPLIERS

CLIENTS
Below is a sample of the thousands of clientele CrosStar has been able to serve with successful telecommunication
solutions:

CrosStar Network Solutions
108 West 39th
Street
New York, NY 10018
P: 212.997.7676
F: 212.997.7387
Email: info@crosstarnetwork.com
http://crosstarnetwork.com
CONTACT US
Please contact us anytime with questions, requests or suggestions.

CNS_Brochure_2015

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