This document provides information and assignments for students taking Trident University's ITM 301 course. It includes instructions for completing Excel exercises that involve entering and manipulating data, as well as summarizing a case study about the Kokubu Food Company and its use of data, information, and knowledge. Students are asked to analyze trends in the company, discuss how IT applications support operations, explain why the company is customer-focused, and assess the CEO's statement about creating an "addiction" to data, information, and knowledge within the organization.

1. Trident University ITM 301 Homework
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ITM 301 Module 1 SLP
DATA, INFORMATION, AND ORGANIZATIONAL KNOWLEDGE
In this module, you will be introduced to Excel and some of its basic functions. After watching the
recommended videos, do the following:
1. Open the Excel software.
i. You will see a blank worksheet. Click on the file tab and click Save As.
ii. Next to File name, type Module1-exercise.
iii. Choose where on your computer to save the file, and click the Save button.
2. Close the worksheet.
3. Locate the assignment file Module1-exercise and open it.
4. Enter the following data into the worksheet, starting from cell A2 (the intersection of column
A and row 2) on the left side, and perform the functions below. For the three exercises below, you
can use the same Excel worksheet with proper spacing between each assignment. Always
remember to save the file to your local drive every so often.
For the first table, add the numbers in cells A2 through D2 and give a sum in cell E2. Add the
numbers in the next three rows and give sums in the E column.
Add numbers in rows:
A B C D E
2 5 9 75 51
3

2. 4 421 700 985 854
5
6 3352 6578 99655 9876
7 13 15 17 21
8
For the second table, add cells A1 through A5 and give a sum total in cell A6. Do the same in
columns B and C respectively.
Add numbers in columns:
A B C
1 2 1 254
2 23 3 7523
3 2 3 234
4 7 48 105
5 23 68 22
6
5. Use Save As to make a copy as Module 1- Exercise 2.
Create a third table within the same Excel worksheet and perform the following.
1. Enter the following data and use Calibri font size 11 pt. and AutoFit text to column width.
2. Change the fonts and size to Georgia and 14 pt., then AutoFit to column width again.
i. Jack Johnson
ii. Rayon Robinson
iii. Alex Hollywood
3. Change page orientation and change margin to “narrow.” Save the file.
Desired margin: Narrow.
Save your file.
After completing the Excel exercises, please upload the Excel file with your results to SLP 1
Dropbox.
SLP Assignment Expectations

3. Your assignments will be graded following these expectations:
• The assignment file must be developed in Excel and saved as .xls file.
• Precision: the questions asked are answered.
• Clarity: Your answers are clear and show your good understanding of the topic.
• Breadth and depth: The scope covered in your paper is directly related to the questions of
the assignment and the learning objectives of the module.
• Critical Thinking: It is important to read the “required readings” posted in the background
material plus others you find relevant. Your paper should include important concepts from these
readings and incorporate your reactions and examples that illustrate your reflective judgment and
good understanding of the concepts.
http://www.justquestionanswer.com/viewanswer_detail/ITM-301-Module-1-SLP-DATA-
INFORMATION-AND-ORGANIZATIONAL-55485
ITM 301 Module 1 Case
DATA, INFORMATION, AND ORGANIZATIONAL KNOWLEDGE
Assignment Overview
Every company has, to a greater or lesser extent, an information subsystem -- that is, a means by
which it gathers data, interprets it, and makes it available to employees through a distribution
system. Whether we are talking about marketing information, cost projections, accounting results, or
internal quality reports, every company depends on knowledge to support its planning, decision-
making, and control.
So how does knowledge fit into the picture? The emergence of the field called knowledge
management has highlighted some key propositions in the last 10 years or so.
All organizations are storehouses of knowledge that operate in information-rich environments made
up of people and things both inside and outside the organization itself
Organizations organize, interpret, and evaluate this information to solve organizational problems
Knowledge is the primary mechanism for processing and utilizing information
People's brains are the key knowledge resource of any organization

4. Codified knowledge stored in books, audio, videotapes, and computer systems can be an important
knowledge resource as well
There are organizational processes and strategies for IT management and management in general.
Therefore, processes and strategies in particular can significantly enhance the ability of
organizations to use their knowledge resources for problem solving
Several of these themes will come up again in later modules in this course. But by way of
introduction to the subject, let's take a look at some views of how knowledge works. Read and
review each of the lectures in Frost’s Knowledge Management site to gain a good understanding of
KM and its relation to data, information, and knowledge.
Frost, A. (2015). Knowledge Management. KMT An Educational KM Site. Retrieved from
http://www.knowledge-management-tools.net/
Leonard, D., & Swap, W. (2005). The Knowledge Coach. HBS Working Knowledge. Retrieved
from:http://hbswk.hbs.edu/item/4562.html
Case Assignment
The Case assignment for Module 1 consists of two parts. Part I introduces the notion of computer
basics. Part II analyzes the Kobuku Food Company which provides an opportunity to appreciate how
companies use and differentiate among data, information, and knowledge.
Part 1:
Please review the following tutorials on computer basics and answer the questions below. The
tutorials are located athttp://www.gcflearnfree.org/computerbasics
1. What are computers? [video 1]
2. Understanding Operating Systems [video 2]
3. Understanding Applications [video 3]
4. Understanding the Cloud [video 4]
After watching the videos, please answer the following questions in 2-3 pages.
1. What operating system does your computer use?
2. What are some examples of applications residing in your personal computer?
3. Do you use any apps or websites now that you think are cloud-based?
4. How is a web app different from a desktop application?
Part 2:
For part II of the assignment, read the required articles and then write a 3-5 page paper answering
the Kokubu case study questions. Be sure your discussion demonstrates that you understand the
meanings and differences between data, information, and knowledge. In your discussion, give a

5. real-world example of data, knowledge, and information in the context of the Kokubu Food
Company.
Kokubu management has asked you to be the company consultant and prepare a management
analysis of the business to help assess the firm’s current situation and future plans. To familiarize
yourself with Kokubu’s background, you should review the corporate information, functions and
business, and social and environmental conservation activities in the website. Particular attention
must be given to the functions and business link to appreciate how IT supports Kokubu operations
and knowledge management activities within the company.
Review the Kokubu website at http://www.kokubu.co.jp/english/business/ and after finding the
answers to the Case questions, prepare a summary in 3-5 pages analyzing the following questions.
• What kind of organizational trends are evident in the Kokubu case when we consider the
business environment, management, and technology?
• Discuss the IT applications to the company operations as discussed in the website.
• Why is the company considered to be customer focused?
• The CEO said his company “created a culture where people are addicted to data,
information, and knowledge.” What does he mean by that, and what are the benefits and drawbacks
of such a culture?
As a reminder, you must have at least two outside scholarly references when you write cases.
Assignment Expectations
1. Include Part I and Part II of the Case in one document, properly labeling each section.
2. The Case assignment should be 5-8 pages in total excluding cover page and reference list.
Your assignments will be graded following these expectations:
• Precision: the questions asked are answered.
• Clarity: Your answers are clear and show your good understanding of the topic.
• Breadth and depth: The scope covered in your paper is directly related to the questions of
the assignment and the learning objectives of the module.
• Critical Thinking: It is important to read the “required readings” posted in the background
material plus others you find relevant. Your paper should include important concepts from these
readings and incorporate your reactions and examples that illustrate your reflective judgment and
good understanding of the concepts.
• Your paper meets the page requirements, excluding the cover page or the references pages.

6. http://www.justquestionanswer.com/viewanswer_detail/ITM-301-Module-1-Case-DATA-
INFORMATION-AND-ORGANIZATIONAL-55486
ITM 301 Module 1 Discussion
We live in an information age when infinite quantities of facts are widely available to anyone who can
use a computer. We all now have the difficult task to compete in this information age where
knowledge sharing within an organization could make a difference.
In your first posting, you are expected to provide one example of some kind of information
technology tool that helps organizations share knowledge. Here you have a website that could give
you some examples. http://www.kstoolkit.org/KSTools Describe the knowledge sharing tool and
discuss its benefits.
In your second posting, comment on the different knowledge sharing tools presented by your
classmates and compare and contrast at least two with yours. Highlight the ability to share
knowledge.
http://www.justquestionanswer.com/viewanswer_detail/ITM-301-Module-1-Discussion-We-live-in-an-
information-age-55487
ITM 301 Module 2 Case
IT GOVERNANCE AND DECISION MAKING
Assignment Overview
In this case we investigate the technology-related decision making in organizations.
• We start by introducing the objective of governance specific to the information technology
function and services.
• Next, we offer to you the fundamental battle in technology management—the constant tug-
of-war between centralization and decentralization.
• We then provide several examples of how real-world organizations have reconciled their
choices in how to structure themselves.
• Next, we present an overview of decision making processes and some of the methods for
making decisions.

7. • Finally, we present insight into the complexity of real-world choices highlight the politics of
information.
Before writing-up the Case paper, make sure you read and review the course materials assigned to
Module 2.
Case Assignment
Using the “structure of governance focus area” found on Figure 1 in the following COBIT case study,
write a 4-5 page report comparing and describing the IT governance structure and decision-making
processes in your organization. Include a discussion on the strengths and weaknesses of your
organization’s circumstances and present and justify one specific improvement you would make to
either the structure or a process. Be sure to apply the concepts and use the terminology provided in
the readings and case study. Follow the case study in terms of “finding derived value” and “next
steps” to discuss your organization.
Please note that the ISACA website may give an error as you click on the URL, but it will still link you
to the case.
ISACA (2015). Developing a governance framework for the global support organization at
GlaxoSmithKline, using COBIT. Retrieved from http://www.isaca.org/Knowledge-
Center/cobit/Pages/COBIT-Case-Study-Developing-a-Governance-Framework-for-the-Global-
Support-Organisation-at-GlaxoSmithKline-Using-COBIT.aspx
Assignment Expectations
Your assignments will be graded following these expectations:
• The Case should be 4-5 pages excluding cover page and reference list.
• Precision: the questions asked are answered.
• Clarity: Your answers are clear and show your good understanding of the topic.
• Breadth and depth: The scope covered in your paper is directly related to the questions of
the assignment and the learning objectives of the module.
• Critical Thinking: It is important to read the “required readings” posted in the background
material plus others you find relevant. Your paper should include important concepts from these
readings and incorporate YOUR reactions and examples that illustrate your reflective judgment and
good understanding of the concepts.
• Your paper meets the page requirements not counting the cover page or the references
pages.
http://www.justquestionanswer.com/viewanswer_detail/ITM-301-Module-2-Case-IT-GOVERNANCE-
AND-DECISION-MAKING-As-55488

8. ITM 301 Module 2 Discussion
As IT applications become more reutilized all across the board, one of the interesting features are
the occasional employees who know more than the IT staff about some critical thing, often many of
them. Communication between staff and IT then becomes much more complicated, because the
balance of power between the two groups based on the dependence of staff on IT for help and
support breaks down. While there is certainly nothing wrong with knowledge about technology it can
lead to mixed messages, confused goals, feelings of lack of appreciation and lack of support, and
generally less than effective maintenance of IT across-the-board. We certainly don't want to
discourage our staff from acquiring technical knowledge, but we also don't want them to use that
knowledge as a political weapon against IT's control of IT. Or do we? Maybe it's a good thing to have
a level of stress between staff and IT if it serves to keep both groups on their toes and trying to outdo
each other.
At any rate, user support isn't just looking after the least technological staff; increasingly, it's also
providing for the power users, and those who would be power users. Have you had any experience
with this knowledge-based tension between staff and IT? Even if you haven't, can you see how it
could be a problem? What should we be doing about it?
We'll be interested in your ideas here.
(Note: Students are STRONGLY encouraged to respond to each others posts and to ask each other
questions based on their posts. Obviously, the earliest posters will have to respond to the "seed"
question to get the discussion started. But subsequent posters should read through all the previous
responses and can respond to something in a previous post rather than the "seed" question. For
example, if you have had a similar problem as a previous poster or disagree with a point that a
previous poster made, you can respond directly to the previous poster and get credit for participating
in the discussion.)
http://www.justquestionanswer.com/viewanswer_detail/ITM-301-Module-2-Discussion-As-IT-
applications-become-more-55489