Edd Gallier, Jury's Inn, Learning Pool Live 2017 presentation - progress through innovation

1. PROGRESS THROUGH
INNOVATION
Lessons from the front line

3. STAY HAPPY
• January 2012 with a launch date in July
• From a standing start with online learning
• A need to get more learning outcomes from the same budget
• A drive for consistency, quality and increased availability in a 24/7 business
• A focus on LMS launch and Induction learning at the start
• Became a key communication and influencing tool

4. GROWONLINE
• Now our ‘People Portal’
• The one stop shop for all things People in Jurys Inn
• Developed closer links with other areas of the business
• Helped put Learning & Development in front of the c-suite
• It’s a visible shop window for Learning & Development in our organisation

6. ACQUISITION & GROWTH
• New owner
• 12 new hotels joined the group on the same
day, 700 employees
• L&D and careers was part of our pitch
• GROWonline was key to a stable transition
• Easy access, open communication
• Reference (and reassurance) point

7. First survey after acquisition and growing head
count by 30%
2015: 83.6%
2016: 83.3%
Year Satisfaction Index
2016 83.3%
2015 83.6%
2014 81.9%
2013 81.7%
2012 78.6%
2011 75.9%
2010 73.8%

8. Overall Index

9. LEARNING LANDSCAPE

11. STAY HAPPY PROJECT

13. CREATING TRACTION
• Assume nothing!
• Think commercial website, drive traffic
• Ask yourself, ‘why would I visit the site?’
• Create content only available via the site
• Make the online space part of any project role out
• Share learning statistics
• Include the use of the site at induction
• Keep in touch with Learning Pool

14. WHAT’S NEXT
• ‘The only constant is change’
• GROWonline can and does evolve with the business
• Programme specific areas to help community forming
• Launch of a new Restaurant and Bar brand
• New service standards for self check-in
• Using some of our Apprenticeship levy linking with Learning Pool and partners

15. KEEP IN TOUCH
Edward_gallier@amarishospitality.com
• @edwardgallier
• @GROWJurysInn
• @Jurysinnhotels

16. PROGRESS THROUGH
INNOVATION
Lessons from the front line