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Learning Pool Live 2017LEdd Gallier presentation. progress through innovation

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Edd Gallier, Jury's Inn, Learning Pool Live 2017 presentation - progress through innovation

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Learning Pool Live 2017LEdd Gallier presentation. progress through innovation

  1. 1. PROGRESS THROUGH INNOVATION Lessons from the front line
  2. 2. STAY HAPPY • January 2012 with a launch date in July • From a standing start with online learning • A need to get more learning outcomes from the same budget • A drive for consistency, quality and increased availability in a 24/7 business • A focus on LMS launch and Induction learning at the start • Became a key communication and influencing tool
  3. 3. GROWONLINE • Now our ‘People Portal’ • The one stop shop for all things People in Jurys Inn • Developed closer links with other areas of the business • Helped put Learning & Development in front of the c-suite • It’s a visible shop window for Learning & Development in our organisation
  4. 4. ACQUISITION & GROWTH • New owner • 12 new hotels joined the group on the same day, 700 employees • L&D and careers was part of our pitch • GROWonline was key to a stable transition • Easy access, open communication • Reference (and reassurance) point
  5. 5. First survey after acquisition and growing head count by 30% 2015: 83.6% 2016: 83.3% Year Satisfaction Index 2016 83.3% 2015 83.6% 2014 81.9% 2013 81.7% 2012 78.6% 2011 75.9% 2010 73.8%
  6. 6. Overall Index
  7. 7. LEARNING LANDSCAPE
  8. 8. STAY HAPPY PROJECT
  9. 9. CREATING TRACTION • Assume nothing! • Think commercial website, drive traffic • Ask yourself, ‘why would I visit the site?’ • Create content only available via the site • Make the online space part of any project role out • Share learning statistics • Include the use of the site at induction • Keep in touch with Learning Pool
  10. 10. WHAT’S NEXT • ‘The only constant is change’ • GROWonline can and does evolve with the business • Programme specific areas to help community forming • Launch of a new Restaurant and Bar brand • New service standards for self check-in • Using some of our Apprenticeship levy linking with Learning Pool and partners
  11. 11. KEEP IN TOUCH Edward_gallier@amarishospitality.com • @edwardgallier • @GROWJurysInn • @Jurysinnhotels
  12. 12. PROGRESS THROUGH INNOVATION Lessons from the front line

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