This document provides information about purchasing a complete tutorial for the MGT 449 class from University of Phoenix, including all discussion questions and assignments. It describes the individual and team assignments for each week that involve writing papers on topics like total quality pioneers, effects of quality management on competition, strategic quality management, and implementing quality improvement. The assignments require analyzing case studies, conducting a SWOT analysis, and proposing a quality system to improve processes.

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MGT 449 Complete Class All DQs and Assignment
MGT 449 Week 1 Individual Assignment – Total Quality Pioneers Paper
Individual Assignment: Total Quality Pioneers Paper
 Resource:Quality Management for Organizational Excellence
 Write a 350- to 700-word paper about one of the total quality pioneers
mentioned in Ch. 1 of your textbook. Address the following in the paper:
o Define quality and its elements.
o Describe how the quality pioneer’s use of the total quality elements made the
pioneer successful.
o Explain why the elements of quality are useful in today’s environment.
o What do you foresee about the future of quality?
 Include at least one additional online resource or article from the University
Library to support your paper.
 Format your paper consistent with APA guidelines.

2. Discussion Questions
Which factors of globalization is affecting quality? How might globalization affect your
product or service and organization as it tries to achieve quality?
Ans: When a customer goes for a product amongst all the things he keeps quality at the
top.
What would the world be like without quality? What would be the impact on domestic
and global markets?
What is poor quality? What are some effects of poor quality? How do the effects of poor
quality affect an organization?
MGT 449 Week 2 Individual Assignment – Effects of Quality Management on
Domestic and Global Competition Paper
1. Individual Assignment: Effects of Quality Management on Domestic and Global
Competition Paper
 Write a 700- to 1,250-word paper in which you compare and contrast quality
management at two organizations in the same industry.
o One organization must compete in the domestic market and one in the global
market, such as Southwest Airlines and Lufthansa.
 Consider researching the airline industry, the auto industry, the electronics
industry, or the pharmaceutical industry.
 Complete the following in your paper:
o Describe or diagram a process or procedure that is similar between the
organizations. Explain the process or procedure from beginning to end.
o Explain why the process or procedure produces a competitive product or service in
the domestic and global markets.

3. o Explain how quality management affects the position of the companies in the
domestic and global market.
 Include a minimum of two resources in addition to Quality Management for
Organizational Excellence.
Format your paper consistent with APA guidelines
Discussion Questions
As part of the continuous improvement process, what are some reasons a company
would want to develop a strategic alliance with its supplier?
What are some ways that companies measure customer satisfaction? How does your
company measure success? Does your company use customer feedback when
creating an action plan?
What is a SWOT analysis? Consider an organization you are familiar with or an
organization you select through research. How would a SWOT analysis be incorporated
into the quality process during the planning phase?
MGT 449 Week 3 Learning Team Assignment: Strategic Quality Management
and Customer Satisfaction Paper
 Write a 1,400- to 2,100-word paper in which you discuss the strategic position,
quality management approach, and customer satisfaction measurements within a
company. Complete the following:
o Choose a company that a team member is familiar with.

4. o Conduct a SWOT analysis for the company.
o Develop a vision and mission statement for this company along with guiding
principles that incorporate quality principles.
o Create the organization’s strategic plan and strategic objectives that explains and
defines quality as the organization’s core principles.
o Include, in the strategic objectives, the tools used by the company to measure
customer satisfaction. Discuss how these measurements could be used to enhance
quality planning.
Format your paper consistent with APA guidelines
Discussion Questions
How can just-in-time manufacturing (JIT) is incorporated into your organization? How
would JIT manufacturing affect quality in your organization?
What are two or three quality management tools used in data collection? What types of
quality management tools do you utilize to make personal or business decisions? How
do you use these tools in the decision-making process?
How may ISO 9001 improve quality for the organization and the consumer?
MGT 449 Week 4 Individual Assignment – Quality Textiles International
Scenario
Individual Assignment: Quality Textiles InternationalScenario

5.  Resource: University of Phoenix Material: Quality Textiles International
 Review the University of Phoenix Material: Quality Textiles
Internationaldocument, located on your student website.
 Obtain the mean and standard deviation of the provided data.
 Create a histogram for data frequencies using the Microsoft® Excel® program.
The bin range can be left blank.
o You may need to download the add-in program Analysis ToolPak in
Microsoft® Excel®. This add-in is required for generating the histogram data.
Information on adding and using the Analysis ToolPak can be found using the Help
feature in Microsoft® Excel®.
Use the histogram to determine how many points are out of control according to the
historical upper control limit and historical lower control limit
To be clear there are 5 things required:
1) Calculate the sample mean
2) Calculate the sample std deviation
3) Make a histogram of the sample data
4) State how many of the sample points are outside of the historical UCL.
5) State how many of the sample points are outside of the historical LCL.
Note that the historical UCL and LCL are assumed to be the same as the specification
limits in this case.
Discussion Questions
Why has your organization analyzed and implemented quality improvement strategies
in the past?

6. What is the difference between data and information? How does data become useful
information to improve the quality in your organization?
What is a process? Identify some processes in your organization and briefly map the
terms, process inputs, outputs, and goals. How does process improvement affect a
firm’s strategic plan?
MGT 449 Week 5 Learning Team Assignment Quality Improvement
Implementation Paper
Learning Team Assignment: Quality Improvement Implementation Paper
 Resource: Hartman Industries, LLC web page
 Review the Hartman Industries, LLC web page by following the link on your
student website. For the purposes of this assignment, assume your team has been
selected to draft a proposal with recommendations to improve the company’s
manufacturing processes.
 Write a 1,400- to 2,100-word proposal suggesting a quality system to the
management team of Hartman Industries, LLC. Work together to complete the
following in your proposal:
o Identify a quality management system for process or organizational improvement.
o Summarize the requirements of the chosen system.
o Explain how your quality management system will benefit the organization.
o Define the variation you have identified in the as-is flow chart.
o Detail the implementation plan for your chosen quality improvement process.

7. o Provide examples of the quality tools you plan to use for identifying and reducing
process variability.
Format your paper consistent with APA guidelines
Discussion Questions
What changes would you make to improve the quality in your department or
organization?
How does a formalized quality program create a competitive advantage for an
organization? How would you recommend an organization overcome resistance to
change when implementing such a plan?
What are the most important steps an organization must follow to implement a quality
program? How does the role of management affect implementation?
What challenges do you foresee in creating and implementing a quality management
system in your organization?