Ldr 531 week 3 quiz

1. LDR 531 Week 3 Quiz
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LDR 531 Week 3 Quiz
1 The two general approaches to negotiation are ________ bargaining and ________
bargaining.
formal; informal
affective; reflective
emotional; rational
distributive; integrative
2 When ________ is of importance in decision making, group decisions are preferred to
individual decisions.
efficiency
acceptance of solution
clear responsibility
speed
3 As a consequence of the information circulated by the grapevine in an organization,
employees experience
increased member satisfaction
increased anxiety
increased power
increased certainty
4 Genepa Corporation manufactures home appliances and other electronic products.
Genepa is planning to introduce a new refrigerator model. The marketing manager at
Genepa has developed a marketing plan for this new product and wants to
communicate this plan to all the employees in the marketing department. Which of the
following is most likely to be the best form of communication for communicating this

2. plan?
Oral communication
Grapevine communication
Written communication
Nonverbal communication
5 The ________ view of conflict focuses on productive resolution of conflicts.
transactional
managed
interactionist
rational
6 The informal communication network in an organization is
determined by organization
based on clear and factual information
characterized by ambiguity
rooted in issues of minimal importance to employees
7 Bonnie Patterson has been a manager for seven years at Wayne and Watson, a legal
consultancy firm. A good part of her workday involves holding meetings and she likes to
do work on a time-bound schedule. For this reason, members of her team receive the
agenda at the beginning of the meeting, followed by some time to contemplate over the
issue at hand individually. Subsequently, the team members present their ideas one
after the other, the group discusses them together, and lastly, a ranking is done to
choose the most favored idea. This represents the ________ approach of group
decision making.
interacting
brainstorming
reference group
nominal group
8 When one person seeks to satisfy his or her own interests regardless of the impact on
the other parties to the conflict, that person is using the conflict-handling intention of
avoiding
competing
compromising
accommodating
9 Jordan is a sales officer who has been underperforming over the last three months. At
the last monthly operations cycle meeting, he was given a warning. As the time for the
next meeting draws close, Jordan fears his boss reprimanding him. Two days before the
meeting, Jordan informs his manager that he has confirmed six deals in the last few
days, one of which involves multiple orders for their machines. He, however, skips the

3. detail that these are the only six orders he has been able to obtain in the whole month.
Which one of the barriers to effective communication is depicted here?
Information overload
Language
Grapevine
Filtering
10 Shirley Shands is a hard worker but Debra, her manager, is irritated with her. While
Debra concedes that Shirley’s work gives her no cause for complaint, Debra is tired of
the interruptions in her work because of Shirley asking for repeated clarifications over
what exactly she has to say in e-mails or phone calls. She often requests Debra to
proofread her e-mails before sending them, and Debra feels she sends too many e-
mails instead of just speaking to the person concerned. From the scenario, we can
conclude that ________.
Shirley uses filtering when communicating with Debra
Shirley and Debra come from a high-context culture
Shirley suffers from communication apprehension
Debra is engaging in social loafing
11 ________ teams are defined as groups of employees who perform highly related or
interdependent jobs and take on many of the responsibilities of their former
supervisors.
Independent
Self-managed work
Cross-functional
Problem-solving
12 Which of the following forms of communication is characterized by the use of only
body movements, intonations, facial expressions, and physical distance to
communicate?
Lateral communication
Nonverbal communication
Downward communication
Written communication
13 Which of the following is a unique advantage of lateral communication?
Lateral communication facilitates emotional expression, enhances motivation, and helps
the organization control its employees effectively.
Lateral communication occurring with management’s knowledge and support can be
beneficial even if it does not follow the formal vertical structure.
Lateral communication facilitates coordination at the intradepartmental level.
Lateral communication helps in the transmission of ideas and information.

4. 14 Peter is working on a project. He feels that the parameters need to be changed to
meet client specifications. First, he must talk to his immediate supervisor, who will then
discuss the issue with her department director before any change can be implemented.
Peter is most likely to be a part of the ________ type of small-group communication
networks.
mesh network
all-channel network
star network
chain network
15 Which of the following statements is true regarding conflict?
Diversity of goals among groups is a major source of conflict.
The less specialized the activities of the group, the greater the likelihood of conflict.
The smaller the group, the greater the likelihood of conflict.
People low in the personality traits of disagreeableness, neuroticism, or self-monitoring
are more likely to engage in a conflict.
16 When ________, the result is role conflict.
compliance with the group is marked by a tendency to notice and emphasize those
aspects of the group that are distinctive
compliance with one role requirement may make it difficult to comply with another
compliance with one role aids our performance in another role
compliance with the group is an attempt to understand who we are and how we fit into
the world
17 ________ is defined as a phenomenon in which the norm for consensus overrides
the realistic appraisal of alternative courses of action.
Social loafing
Groupthink
Cyberloafing
In-group favoritism
18 Most people assume that a police officer should behave in a lawful manner, refrain
from demonstrating favoritism to any particular group, and do his or her best to uphold
the law. Which of the following terms best represents these beliefs?
Diversity
Similarity
Dispersion of responsibility
Role expectation
19 To retain its edge in the organic health food market, Natura has established a high-
priority team comprised of senior executives from the company’s production,
marketing, and research divisions. These employees work together closely to study

5. consumer attitudes about organic health foods and come up with a closely monitored
development and marketing strategy for new products. This ensures that each division
is informed of the specific needs, timelines, and expected outcomes of the strategy. It
also makes Natura a company that adapts to changes in market trends swiftly. The
team Natura uses here is of the ________ type.
self-managed work
traditional
cross-functional
problem-solving
20 Which of the following terms best describes the process that occurs when two or
more parties decide how to allocate scarce resources?
Integration
Differentiation
Association
Negotiation
21 Matt works as a sales representative at Tandem Industries which manufactures and
sells bicycles. He is the best salesperson on the floor, but he also receives the highest
number of customer complaints for late deliveries. Which of the following, if true, best
explains this situation?
The company’s manufacturing facility is functioning at optimum capacity.
The company uses enterprise solutions to manage inventory.
The company keeps inventory levels low in order to reduce costs.
The company’s sales and logistics functions are tightly integrated.
22 Which of the following is desirable when a crucial project is delegated to a virtual
team?
Engaging in close monitoring of the work being done by the team throughout the
project
Avoiding publicity of the team’s progress and success in the organization
Promoting a sense of independence over group spirit to encourage competition
Discouraging the sharing of unique information as it benefits some employees unfairly
23 Synergy Inc. has recently assigned some of its best employees to form a cross-
functional team and complete a project from a new client. Many of the employees on
this team are apprehensive about the structure and dynamics of how they will function
as a group and accomplish this goal. To energize the employees, their immediate
manager is holding a meeting with them next week where he will provide them some
additional training in strategies and methods that may work well for the team. The
manager’s initiative to hold this meeting fulfills the ________ function of
communication

6. information
control
filtering
emotional expression
24 With reference to the team effectiveness model, which of the following is one of the
key components of an effective team, included under the category of contextual
factors?
Social loafing
Common purpose
Climate of trust
Team efficacy
25 A collectivist Chinese manager is most likely to use which of the following techniques
for conflict management?
Avoiding
Authoritative command
Pressurizing
Direct confrontation
26 Janice Cooper has recently joined a hospital as a part of the internship program
prescribed by the nursing school she attends. Janice, who was inspired to take up this
profession by the story of Florence Nightingale, had very strong ideals about how she
should behave as a nurse. She felt that as a nurse, she must be gentle, pleasant, and
caring at all times so she could serve her patients well, and she often went to great
lengths as an intern by putting in extra hours at the hospital and so on. The scenario
reflects Janice’s
role conflict
role ambiguity
role fuzziness
role perception
27 The time attendance system in the production division at MM, an automobile
manufacturing company, was malfunctioning. Consequently, Greg Hill, one of the front-
level managers sent it for repair. In the meantime, he placed a register where all
workers of the production division had to provide their time of entry and exit from the
office. At the end of the week, when looking through the time logs, he had certain
concerns about a group of employees. In the next week, he personally tracked the time
this group of employees spent working and realized that they were reporting a greater
number of working hours than they actually worked. This group engaged in a barrier to
communication called

7. communication apprehension
filtering
silence
lying