Review the following scenario: Assume that you have recently been hired as the director of continuous improvement of a company. You are an outside hire with limited history of the firm and personal capital at the firm, and you are responsible for lean production, total quality management (TQM), six sigma, and best practice implementation. Lean production means doing more with less, such as less inventory, fewer workers, or less space. A recent trade in quality management is lean six sigma (also known as lean sigma) that integrates six sigma and lean production. The capacity for which you were hired has existed for three years with a direct line of report to the vice-president of operations and dotted line of report to the head of information technology (IT), the chief information officer (CIO), and the director of internal controls and audit. You are the second person to fill in this position. You have a team of internal consultants; half of your team has six sigma black belt or equivalent capabilities with the remainder having a solid understanding of operations and IT. You also have a budget for two external vendor resources. You have taken six months to familiarize yourself with the organization and its people, mission, goals, strategy, and structure. In this time, you have also evaluated current operations. At the end of this period, you are assigned to deliver a report identifying the three most promising avenues for achieving best practices within the company. You have already been told that the company suffers from both aging and complex information systems and that your recommendation must include a major upgrade of those systems. The executive officers anticipate major investments in IT over the next several years. Your best practice implementations, coupled with new technology, must be measurable in terms of speed, quality, productivity, and efficiency or other key performance indicators that you identify in your report.  For this assignment, you will choose a company with which you are familiar. You are encouraged to choose a company for which you currently work or have worked, but you may choose some other firm if you believe it will be a compelling analysis.  You may choose one area of the company, such as a manufacturing plant or product design, to focus on if you can make a strong case. Your recommendations should have the following features.  Repeatable: If you “fix” three things in a manufacturing plant, you should be able to tackle the “next” three in iteration.  Scalable: If they work in one plant, they should work in all of them.  Replicable: Your process for improvement should be repeatable in different, disparate parts of the organization.  This is a key initiative at the “C” level, and your recommendation will reach the board of directors. Your paper must include the following sections: Strategic Overview : (1 page) Provide a brief description of the following elements: The company, including it ...

1. Review the following scenario:
Assume that you have recently been hired as the director of
continuous improvement of a company. You are an outside hire
with limited history of the firm and personal capital at the firm,
and you are responsible for lean production, total quality
management (TQM), six sigma, and best practice
implementation.
Lean production means doing more with less, such as less
inventory, fewer workers, or less space. A recent trade in
quality management is lean six sigma (also known as lean
sigma) that integrates six sigma and lean production.
The capacity for which you were hired has existed for three
years with a direct line of report to the vice-president of
operations and dotted line of report to the head of information
technology (IT), the chief information officer (CIO), and the
director of internal controls and audit. You are the second
person to fill in this position. You have a team of internal
consultants; half of your team has six sigma black belt or
equivalent capabilities with the remainder having a solid
understanding of operations and IT. You also have a budget for
two external vendor resources.
You have taken six months to familiarize yourself with the
organization and its people, mission, goals, strategy, and
structure. In this time, you have also evaluated current
operations. At the end of this period, you are assigned to deliver
a report identifying the three most promising avenues for
achieving best practices within the company. You have already
been told that the company suffers from both aging and complex
information systems and that your recommendation must
include a major upgrade of those systems. The executive

2. officers anticipate major investments in IT over the next several
years. Your best practice implementations, coupled with new
technology, must be measurable in terms of speed, quality,
productivity, and efficiency or other key performance indicators
that you identify in your report.
For this assignment, you will choose a company with which you
are familiar. You are encouraged to choose a company for
which you currently work or have worked, but you may choose
some other firm if you believe it will be a compelling analysis.
You may choose one area of the company, such as a
manufacturing plant or product design, to focus on if you can
make a strong case. Your recommendations should have the
following features.
Repeatable: If you “fix” three things in a manufacturing plant,
you should be able to tackle the “next” three in iteration.
Scalable: If they work in one plant, they should work in all of
them.
Replicable: Your process for improvement should be repeatable
in different, disparate parts of the organization.
This is a key initiative at the “C” level, and your
recommendation will reach the board of directors.
Your paper must include the following sections:
Strategic Overview
: (1 page)

3. Provide a brief description of the following elements:
The company, including its products or services
Marketing strategy: target market segments, value proposition,
market position, and source of competitive differentiation
Organizational structure
Any other relevant facts
Analysis of the Supply Chain
: (4 pages)
Analyze the supply chain for your identified company by
explaining the following key elements of the supply chain:
Identify key inputs, including less tangible assets, such as
human resources and information. How are these key inputs
sourced, reconfigured into a product or service, and delivered to
your customers?
Identify the key processes that add value, and evaluate the
supply chain performance relative to the competition. What are
the key inputs for each process? How are these inputs processed
or configured into the final offering for your customers?
What is the value added at each step?
What is the role of information technology and e-commerce in
serving your customers?

4. What are the key performance measures for evaluating your
supply chain?
Research online sources to explain how the performance on
these measures compares to that of your competitors?
Plan to Improve Operating Processes
: (3 pages)
Create a plan for improving the performance of three specific
operating processes in your company. Your plan should address
the following:
Identify three elements of the supply chain that you recommend
as targets for improvement.
State the performance improvement opportunity for each
element, and indicate how it will improve process speed,
quality, efficiency, and productivity.
Explain what specific action or change you recommend for each
supply chain element selected.
Explanation of the Results of Performance Improvements
Regarding Product or Service
: (2 pages)
Explain the following:
How will your product or service be improved as a result of

5. these changes to the supply chain activities?
How are you altering the specific features or attributes of your
product or service?
Why are these specific changes important to your customers?
How do these changes enhance the value proposition and
competitive position of your company?
What lasting capabilities and improvement are you introducing
into your company through these changes?
How will you measure the scope and impact of your
improvements? What are your key performance indicators?
Assessment of the Impact on Human Resources
: (1–2 pages)
Detail how your plan impacts your company’s HR and human
capital strategy by explaining how the organization’s structure
supports the new process configuration you are recommending.
Your response should address the following questions:
Are the roles and responsibilities in your organization properly
defined and aligned to enable these changes? Who will perform
these new/modified process activities, and what changes to their
jobs do you anticipate?
Is decision-making authority assigned so that the process
changes you propose can be implemented and properly managed
under the current structure? Who will own the process and the
results? Based on the current structure, will they have the

6. authority to make changes as necessary?
Are the individuals with the right skills in place to implement
these changes? If not, how will you attract the talent necessary
to implement your changes? How will you retrain the existing
employee base? How will you handle attrition? How will you
reduce the risk of impacted protected classes?
Changes
:
Explain changes to the compensation and incentives at your
company that are necessary to reinforce your recommendations
and increase efforts for continuous improvement throughout the
organization. Explain how your plan motivates employees,
customers, and suppliers better.
Write an 10–12-page paper in Word format. You may rearrange
the above sections if it improves the quality of your paper.
Apply APA standards to citation of
sources. This assignment is worth 300 points and will be graded
using a rubric. Download and read the rubric to understand the
expectations.
LASA 2 Grading CriteriaAssignment Component
ProficiencyMaximum Points
Content Knowledge: Understanding
Communicates understanding of assignment by synthesizing

7. data to explain a strategic overview of your company, its
services, and all other required data.
CO 1
MSM PO: 2, 4, 5
MBA PO: 1.1, 1.2, 1.3, 2.1, 2.2, 2.3
ILO 1, 3, 6
Response incorporates analysis and synthesis of central
concepts of the assigned topic.
Response reflects understanding of the nature of the specific
topic within the discipline and its applications in contemporary
times.
Response provides necessary details and specific examples.48
Content Knowledge: Application Component 1
Communicates the ability to analyze the supply chain for your
identified company by explaining all the following required key
elements of the supply chain.
CO: 3
MSM PO: 2, 4
MBA PO: 2.1, 2.2, 2.3, 3.3

8. ILO: 1, 2, 3, 6
Response demonstrates a working command of the disciplinary
content knowledge.
Response examines the specific issue within the context of the
topic area using relevant details and examples.
Response analyzes the specific aspect of the issue to applicable
areas within the discipline and their relevance to real-world
contexts.
Response is adequately supported by current and relevant
literature.56
Content Knowledge: Application Component 2
Communicates the ability to synthesize data to create a plan for
improving the performance of three specific operating processes
in your company (including answers to all required elements).
CO: 3
MSM PO: 2, 4
MBA PO: 2.1, 2.2, 2.3, 3.3
ILO: 1, 2, 3, 6
Response demonstrates a working command of the disciplinary
content knowledge.

9. Response examines the specific issue within the context of the
topic area using relevant details and examples.
Response analyzes the specific aspect of the issue to applicable
areas within the discipline and their relevance to real-world
contexts.
Response is adequately supported by current and relevant
literature. 56
Content Knowledge: Application Component 3
Communicates the ability to synthesize data to explain results
of performance improvements regarding the product/service
(including answers to all required elements).
CO: 2
MSM PO: 2, 3, 5
MBA PO: 1.1, 1.2, 1.3, 2.1, 2.2, 2.3, 3.3
ILO: 1, 3, 5, 6
Response demonstrates a working command of the disciplinary
content knowledge.
Response examines the specific issue within the context of the
topic area using relevant details and examples.
Response analyzes the specific aspect of the issue to applicable
areas within the discipline and their relevance to real-world
contexts.

10. Response is adequately supported by current and relevant
literature 56
Content Knowledge: Application Component 4
Communicates the ability to configure data to explain how your
plan impacts your company’s HR and human capital strategy
and how the organizational structure supports the new process
configuration you are recommending. Explains any changes to
the compensation/ incentives for your company that is necessary
to reinforce your recommendations.
CO 1,4
MSM PO: 2, 3, 4, 5
MBA PO: 1.1, 1.2, 1.3, 2.1, 2.2, 2.3
ILO 1, 3, 5, 6
Response demonstrates a working command of the disciplinary
content knowledge.
Response examines the specific issue within the context of the
topic area using relevant details and examples.
Response analyzes the specific aspect of the issue to applicable
areas within the discipline and their relevance to real-world
contexts.
Response is adequately supported by current and relevant
literature.56

11. Written Communication/
Personal Effectiveness
Conveys through written word understanding and application of
an understanding and application by delivery of a report
identifying the three most promising avenues for achieving best
practices within the company.
CO: 2
MSM PO: 2, 3, 5
MBA PO: 1.1, 1.2, 1.3, 2.1, 2.2, 2.3, 3.3
ILO: 1, 3, 5, 6
Writing is concise and clear in content, language use, grammar,
organization, and sentence structure.
Writing is free of major grammatical and usage errors.
16
Oral Communication/
Personal Effectiveness
Conveys through oral communication, such as a PowerPoint
presentation, an understanding and application delivery of a
report identifying the three most promising avenues for

12. achieving best practices within the company.
CO: 2
MSM PO: 2, 3, 5
MBA PO: 1.1, 1.2, 1.3, 2.1, 2.2, 2.3, 3.3
ILO: 1, 3, 5, 6
Presentation is concise with a logical flow of thought.
Content includes clearly articulated key points that are free of
major errors.
Presentation is visually appealing and addresses audience
considerations adequately.12
Total:300