Match each of the options above to the items below. The analysis and redesign of workflow within and between enterprises Integrates all departments and functions throughout an organization into a single MIS system (or integrated set of MIS systems) so employees can make decisions by viewing enterprise-wide information about all business operations The management of information flows between and among activities in a supply chain to maximize total supply chain effectiveness and corporate profitability A means of managing all aspects of 5 customer's relationship with an organization to increase customer loyalty and retention and an organization's profitability .