This seven-week communication in the workplace course meets for three hours each week. It focuses on written communication skills like email and memo composition, as well as public speaking and office etiquette. Students will learn to properly write professional letters, emails, and memos, understand office and phone etiquette concepts, and be introduced to public speaking. By the end of the course, students will be able to give two presentations to the class. The course is ungraded and students must attend 80% of classes to receive a certificate of completion.

1. COURSE SYLLABUS
Communication in the Workplace
Instructor: Larry Gray
Phone # 925/595-0987
E-Mail-lrg@astound.net
CLASS TIME: Three Hours per meeting
CLASS DURATION: Seven Meetings
GRADING: This is an ungraded/non-credit course
80% attendance to obtain Certificate of Completion
READING: Essentials of English Grammar (3rd Edition) by L. Sue Baugh
SUGGESTED
READING:
How to Win Friends and Influence People by Dale Carnegie
Instant Rapport by Michael Brooks
What Got You Here Won’t Get You There by Marshall Goldsmith
Communicating in the Workplace (the workplace skills series)
By Cindy Donaldson and Dan Farley
Teambuilding & Problem Solving (the workplace skills series)
By Cindy Donaldson and Dan Farley
HOMEWORK: Refer to “Home Assignments” Page
Page 1 of 2

2. COURSE SYLLABUS
LEARNING OBJECTIVES:
By the end of this seven week course, the student will be able to
• Understand the elements of a professional written letters, emails, and memos
• Understand the concepts of proper office and phone etiquette
• Introduction to public speaking
• Give two presentations to the class
TOPICS COVERED:
 Letter, email, and memo composition
 Office and phone etiquette
 Public speaking
HANDOUTS
 Books (photo copies of the covers)
 Home Assignment Schedule
 Class Notes
 “Introduction Etiquette”
 “The Ice Breaker Speech” (Toastmasters International version)
 Public Speaking Notes
 Sample Letter-Fence Replacement
 Sample Letter-Slip Cover Repair
 Sample Letter-Slip Cover Repair Follow-up
 Sample Memo
 Home Assignment-Blender
 Home Assignment-Email
 Home Assignment-Presentation
 Class Assignment-Fence Replacement
 Class Assignment-Memo Scenarios
 Class Assignment-Etiquette Role Play
Page 2 of 2