2. Conflict
Presented to mam
Sidra chudray
Presented by:
Afshan Raza
Sanna Fayyaz
Kulsoom
Shama
Sumbal
Isma

3. Content
• Definition of conflict
• Sources of conflict
• Types of conflict
• Level of conflict
• Conflict of resolution
• Positive & negative conflict
• Tips for managing conflict
• Understanding conflict escalation & de-escalation model
• Conclusion

5. Sources of Conflict
• Conflicts may originate from a number of
different sources, including:
• Differences in information, beliefs, values,
interests, or desires.
• A scarcity of some resource.

7. Functional conflict
• Constructive
• Increase information & ideas
• Encourages innovative thinking

8. Dysfunctional conflict
• Tension, anxiety, stress
• Drives out low conflict tolerate people
• Reduce trust
• Reduce information
• Poor decision because of withheld or distorted

19. Tips for managing conflict
• Avoids feelings or perceptions that imply the
other person is wrong or needs to change.
• Communicates a desire to work together to
explore a problem or seek a solution.
• Treat other team members with respect and
trust.

20. Understanding conflict escalation & de-escalation
model

21. Dead lock
• Hardening of standpoints
• Debate and polemics
• Action –not words

22. Mutual mistrust
• Preserving image and the creation of
coalitions
• Loss of face
• Strategies of thread

23. Violence of strategy of self
preservation
• Limited destructive blows
• Nerve center attack, fragmentation of the
enemy
• Total extermination, together into the abyss

24. Conclusion
• Individuals should understand their own
personal triggers to better deal with conflict
situation in the workplace.
• Group member should think about other
member early on to identify privately those
individuals and behaviors that may push their
buttons.