7. Healthcare SolutionsPatient and Resident Safety and Storage Solutions “An American tradition for over 165 years” STANLEY CSS TRANSPARENCY ▪ INNOVATION ▪ OPERATIONAL EXCELLENCE
8. Stanley Convergent Security Solutions 85+ years of world-class security service expertise 445,000+ commercial, industrial, government and residential customers worldwide 3,700+ employees located in 100+ Stanley CSS offices in North America, United Kingdom & France 160,000+ police apprehensions since 1977 Only security company in history to win all 3 main industry awards: Dealer of the Year, Installer of the Year and Integrated Installation of the Year Awards. Award-Winning Provider Dealer of the Year– SDM (2009 & 2005) Integrated Installation of the Year– SS&I (2010 & 2007) Installer of the Year– SS&I (2009) Best Community Outreach Program– SS&I (2010) First Line of Defense– NBFAA & SDM Certified Security Provider: Honeywell Pro-Watch Gold Certified LenelMaster OnGuard Certified Cisco CCNA, CCDA, CSE Certified Microsoft MCITP, MCAD, MCSE Certified NICET Level 4 Certified STANLEY CSS TRANSPARENCY ▪ INNOVATION ▪ OPERATIONAL EXCELLENCE
13. Presence in Africa and AustraliaProven capabilities to deliver in both Direct & Indirect markets STANLEY CSS TRANSPARENCY ▪ INNOVATION ▪ OPERATIONAL EXCELLENCE
39. True Business Partnership Philosophy of Transparency At Stanley CSS, we embrace an open-book approach to business and maintain a transparent relationship with our customers by providing unfiltered information on their accounts through: eServices Through our industry-leading eServices, account & system information can be viewed online, real-time and unfiltered allowing customers to make real time security decisions National Account Performance Scorecards National Account customers see not only what has happened on their accounts, but how we have performed on their accounts across the five touchpoints on a quarterly basis STANLEY CSS TRANSPARENCY ▪ INNOVATION ▪ OPERATIONAL EXCELLENCE
Editor's Notes
Note: Give a high level overview of Stanley without just reading the bullet points. A good example would be:“Stanley Black & Decker is a worldwide leader in the manufacturing of professional tools and security solutions. We are a 8.5 billion dollar, S&P 500 company with over 25% of our business coming from our security solutions division. Stanley’s Security business is comprised of three groups: Convergent Security Solutions, Mechanical Access Solutions and Healthcare Solutions. The mechanical group provides a complete line of locking solutions, while the Healthcare group provides safety, security and supply chain management solutions for healthcare. My group, Convergent Security, specializes in comprehensive electronic security solutions.” Details:1843- Frederick Stanley starts wrought iron hardware business- The Stanley Works began2010- The Stanley Works acquired Black & DeckerMaplecroft Climate Innovation Index (CII) ranked Stanley Black & Decker 58 out of 339 U.S. companies for green initiativesTransition: “Stanley has a rich history in the security industry …”
Note: You will want to highlight Stanley’s expertise in the security industry. Be sure to cover all of the bullet points without just reading them. Here is an example: “Stanley CSS has been providing world-class service for over 85 years with over 445,000 satisfied customers. We have 3,700 employees located in 100+ sales and service offices in North America, the UK and France making us a global security provider. Our advanced technology has allowed us to assist in over 160,000 police apprehensions, that’s one every 90 minutes. We are known for our full line of solutions and online customer tools. Our eServices give you an online view of the activity of your account and our service performance. Stanley is an award-winning service provider with a pledge to your complete satisfaction and a guarantee of the highest quality. We are the only security company in history to win these three prestigious industry awards. Stanley is a certified security provider with certifications for Honeywell, Microsoft, NICET, Lenel, Cisco and more.”Transition: “Stanley is a true full service provider with a global reach, and a local touch...”
Note: Personalize your message by giving the names of some key branch personnel at your local office. You will also want to emphasize Stanley’s national resources with local expertise. Here is an example:“Each Stanley office is staffed with a responsive certified local team that has the expertise to support your needs and you can rely on us to consistently exceed your expectations. When we were awarded SDM Magazine’s Dealer of the Year, they cited our local service as a key reason for the recognition. Our strength has always been a global company with a local touch. Stanley also has local certified security professionals for Honeywell, Microsoft, NICET, Lenel, Cisco and more.”Transition: “With lover 65 locations across North America, we can provide a full line of products and services wherever your business may need us.”
Note: This is where we tell the customer what we do and what services we can provide. Give a brief overview of our capabilities without just listing them off. “At Stanley CSS, we give you security without compromise by designing, installing, maintaining and monitoring a comprehensive portfolio of security systems and services including Intrusion Protection, Access Control, Fire Detection, Video Surveillance and Integration. We have a full line of services including (list some services this customer may be interested in) 24-hour UL & FM Approved Monitoring, Communication Back-Up, Preventative Maintenance, Critical Equipment Monitoring, Software Solutions, eServices Online Tools, Technical Assistance Center Support, Test & Inspection, 24 Hour Service Repair, Video and Sonitrol Audio Monitoring, On-Site Customer Support Specialists, Customized Exception Reports, Customized Billing, Premium Plus eDataManager, eAccountManager Plus, 4-Hour Priority Service Response, Application Engineering & Technical Solutions, and Embedded Services.”Transition: “At Stanley, we have a focus on delivering exceptional and consistent operational excellence …”
Note: In your own words state our company’s philosophy. Here is an example: “At Stanley we believe in an open book approach in managing our business and that partnerships are built upon successful everyday interactions in the five Customer Touchpoints, Account Management, Installation, Service, Monitoring and Billing. By measuring and managing our performance in these customer touchpoints, we are able to deliver consistent quality service.”“Some of our key measurements include: on-time installations, in standard service response time, customer satisfaction on service repair, average time to action on alarm dispatch, industry-leading network of ProtectionNet Centers, successful apprehensions, wide array of billing services and overall customer satisfaction.” Be prepared to discuss these key measurements in more detail if asked. “Stanley has a commitment to operational excellence, unparalleled customer service and partnering with our customers.”Transition: “Another example of our open-book approach is our philosophy of Transparency...”
Note: This shows how Stanley is transparent on the customer’s account across the 5 customer touchpoints through Stanley eServices and the Commercial Performance Scorecard. “Stanley values a true business partnership with our customers. We provide transparent account information with our eServices and Customer Performance Scorecards. With our Online eServices tools, customers can view information on their accounts online, real-time in order to make fast security decisions. This information is unfiltered, providing you with the most up to date security information about your locations. With the Performance Scorecard, customers can see a history of Stanley’s performance in account management, monitoring, service, installation and billing. This open-book approach of eServices and Performance Scorecards allows true transparency between us and our customers.”Transition: “Let’s go over our National Account Program...”
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