1. Himanshu Jadon
Ward NO-15, 11-C Block Sri Karanpur
Distt-Sri Ganganagar, Rajasthan
Email: himanshujadon28@gmail.com
Mobile: +91-7837637419
SUMMARY
 Troubleshooting and resolving fresh/escalated product issues under defined SLAs.
 Troubleshooting issues (Application and databases) using SQL queries.
 Integrating and implementing XML code for ERP integration.
 Looking into XML/Workflows/Views/Procedures/ASP.net code for logic/syntactical holes.
PROFESSIONAL PROFILE
 Experience:
 Technical Consultant – 1st
April, 2015 – Till Date.
 Product Support Consultant – August 1st
, 2013 – March 31st
, 2015.
 Company:
 Basware Corporation:
Basware is a Finnish IT Company located in Rajiv Gandhi Technology Park,Chandigarh, in the core
business of Invoiced Automation *IA processes and Accounts Payable *AP,set up globally and
facilitating over US$ 60mn transactions annually.
The Basware solution is a software solution for P2P management that integrates with different ERP
solutions to provide Invoice automation. The product is sold in over 50 countries across 6 continents with
over 70 partner resellers.
 Roles and Responsibilities:
 Implementing and upgrading Basware’s anyERP logic for seamless and safe integration with multiple
ERP systems (SAP, Oracle,PSFT, Microsoft Dynamics AX, CODA,Maconomy, MRI etc.) across the
globe.
 Analyzing and troubleshooting DB performance/connectivity/deadlock issues, working with stored
procedures, user defined functions, views, indexes.
 Troubleshooting and resolving errors in Basware ERP interface code,caused by logic holes, incorrect
business logic and exceptions under defined SLA.
 Troubleshooting issues encountered while deploying the application on QA and Production environments.
 Troubleshooting of Basware product (Invoice Processing, Matching, Alusta etc.) issues by looking into
application logs, event log, configuration files escalated by customers,level 1 consultants, project
managers.
 Working on SAAS and license implementations. Conduct remote sessions with customers to progress
issues if required. Provides detailed technical support (onsite/offshore) to Basware customers.
Installation/integration/up-gradation of Basware application at client’s environment
 Investigate and troubleshoot erroneous code/logic in XMLs, ASP.net code and workflow tables.
 Follow up issues with local or global consultants to resolve issues under defined SLA.
 Efficiently communicating with international or local clients through email (or phone if critical).
 Liaising with next level or R&D for reporting bugs or unresolved issues.
 Working closely with other consultants/deployment team/R&D for quick resolution of issues.

2. CERTIFICATIONS
 Customer communication certification.
SKILLS
 Working experience with XML, integrating ERP systems, SaaS platform, IIS and Citrix.
 Working experience with SQL queries, stored procedures, functions, views, profiler. Worked on MS SQL
Server and Oracle,Linux.
 Having working knowledge of ASP.net (MVC),HTML,CSS, JavaScript and Silverlight.
 Worked on manual unit and integration testing.
ACADEMICS
Education
Name of Degree
/ Diploma
Name of Board /
University
Aggregate
%age of
Marks
Year of Passing
10th Matriculate MSBRA 68.67 2007
12th Intermediate MSBRA 61.74 2009
Diploma / Graduation B.Tech(IT)
Lovely Professional
University
7.21 GPA 2013
ACHIEVEMENTS / EXTRA-CIRRICULAR ACTIVITIES
 Won third prize in table tennis competition..
CONTACT DETAILS
 Date of Birth : 28th
November, 1993.
 Telephone : 01501-227176.
 Nationality : Indian.
 Languages known : English, Hindi and Punjabi.
 Location Preferences:Nothing