Lessons Learned from Designing Award Winning Portals
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No one has been using your employee portal and now you've been tasked with rebuilding it for success. Looking at this project you realize that you don't have sufficient time, budget or resources to deliver the portal successful. Are you wondering what you can do to convince more executives for more budget? Or perhaps, you'd like to be creative with what you have and still exceed expectations? If you've answered yes to both questions, this session is for you. In this session, we'll go together on this journey on delivering a successful project. I'll be sharing some of my best practices from the field. Features Covered We'll be going through the following: 1. how to effectively build a business case on getting more budget, time and resources 2. how to effectively trace requirements from discovery, documenting functionality, development to QA / UAT Session Objectives In this session, you will learn... 1. Change Management Best Practices 2. Social Collaboration 3. Training and Adoption Strategies 4. Requirement Gathering
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Lessons Learned from Designing Award Winning Portals
- 2. EXPERIENCES ARE THE NEW ECONOMY Everything we do is to improve experiences and increase value
- 3. #1 REASON FOR FAILURE? #1 reason for failed projects - investments typically stop at launch
- 4. ITERATE TO REAP MORE REWARDS No one intends to build ugly portals. Involve users but iterate after launch
- 5. FINDING A BALANCE WITH GOVERNANCE IS HARD Change Management is hard but so critical. #StartEarly
- 6. TRADITIONAL INTRANETS ARE DEAD What worked before might not work now. Be open to change.
- 7. RESULTS ARE DRIVEN BY STRATEGIES Proven strategies to help you design beautiful portals
- 8. KANWAL KHIPPLE My twitter handle is @kkhipple, and I work at . SPEAKER | AUTHOR | OFFICE 365 MVP
- 10. 80% Internal ESNs won’t achieve intended benefits due to lack of leadership 650m Lost productivity due to in- effective IT projects
- 11. Are they needed? How do you lead other leaders. EXECUTIVE BUY-IN
- 12. Give executives an opportunity align their vision to specific goals LEADERS DEFINE A VISION
- 13. Support Acquisitions Provide Positive Work Culture Highlight Exceptional People Have Highly Effective Decision Making Supporting Community Customer Transparent Support Leadership Personally Engaging w/ Customers Internal Social Collaboration User Profiles Personal MySites Internal Social Networking Communities Of Interest Stakeholder Workshops • 2 day workshop • 5-12 Stakeholders • Discuss their biggest pain points • Alignment of their Strategic Goals • How to drive ROI • Commitment and scheduled follow ups
- 15. Effective Requirement Gathering UX Strategies EFFECTIVE REQUIREMENT GATHERING How to effectively run requirement gathering workshops
- 16. Biggest Factors in Low Adoption? • Not letting your employees be a part of the journey • Asking for feedback too early • Executives are not part of the conversation
- 18. Innovators Early Adopters Early Majority Late Majority Laggards Show off late Exclusive Preview Widespread communication – generate buzz Make it easier(reduce features) Refine based on earlier adoption lessons Pilot Access Showcase employees Executive’s Communication Low-risk Give control over how & when Let them experiment Recruit Champions Help & Support Talk to current adopters No commitment trial
- 19. REAL WORLD ADOPTION ACTIVITIES & MORE… Find great ideas for driving adoption in our latest book http://improveit.how/book
- 20. THE PLAYBOOK Make your workshops engaging, exciting and non-traditional.
- 21. Risks?PRIORITIZE REQUIREMENTS Make your workshops engaging, exciting and non-traditional.
- 22. ALIGN REQUIREMENTS TO BUDGETS Capture, prioritize and categorize your requirements
- 23. Personae USER CENTERED DESIGN Start any project with getting a better understanding of the target audience
- 24. UNDERSTAND THE AUDIENCE What does your target audience think and feel, see, hear, say and do?
- 25. Reading and answering emails 28% Searching and gathering information 19% Communicating and collaborativey internally 14% Role-specific tasks 39% FOCUS DRIVEN PORTALS Does your portal need to be able to meet all requirements?
- 26. CREATIVE WORKSHOPS Allow your stakeholders to visualize what they think is the end result
- 28. Build experiences that delight EFFECTIVE UX STRATEGIES
- 29. Why Invest? • Deliver a user-centered design • Empower employees • Increases adoption • Improves team collaboration / productivity
- 30. Content is like Water
- 31. PERSONALIZE USING THE OFFICE GRAPH Search based or machine learning based portals are the future
- 32. Results as you type – ability to get results immediately without going to the search results page Images to classify type of result. People, documents, FAQs, etc.
- 34. Surface targeted content via #hashtag Dynamically surface user generated content How to start?
- 36. Look to the Offic365 NextGen portals for inspiration LEVERAGE NEXTGEN PORTALS
- 38. SIMPLIFY CONTENT AUTHORING Deliver solutions that enable others to submit content easily
- 39. PROVIDEUSERSA DEFAULTCONTEXT- AWAREEXPERIENCE Give users the control on what they want to see.
- 41. DOWNLOAD THE WHEN TO USE WHAT IN OFFICE 365 ENTERPRISE USER GUIDANCE WHITEPAPER! It goes into much greater depth and can be found at WhenToUseWhat.com
- 42. DOWNLOAD EXTERNAL SHARING IN OFFICE 365 WHITEPAPER! It goes into much greater depth and can be found at Office365Extranets.com
- 43. 43 | SharePoint Saturday Calgary – 23 APR 2016 CalSPOUG
- 44. 44 | SharePoint Saturday Calgary – 06 JUN 2015 SAVE 40% MSUSERGROUP SAVE 50% MSUGEBOOK *Codes can not be combined with another offer or eBook Deal of the Week feature titles. Visit microsoftpressstore.com today!
- 45. My twitter handle is @kkhipple, and I work at . SPEAKER | AUTHOR | OFFICE 365 MVP Thank You! Organizers, SponsorsandYouformakingthispossible. 25+SharePointPresentationsAt slideshare.net/kkhipple WhenToUseWhatWhitepaper WhenToUseWhat.com ImproveItBook.. ImproveIT.How/Book Office365SuccessCenter.. Success.Office.Com Message Me On LinkedIn or Email kanwal@2toLead.com
- 46. My twitter handle is @kkhipple, and I work at . SPEAKER | AUTHOR | OFFICE 365 MVP Thank You! Organizers, SponsorsandYouformakingthispossible. 25+SharePointPresentationsAt Slideshare.Net/kkhipple WhenToUseWhatWhitepaper WhenToUseWhat.com ImproveItBook.. ImproveIT.How/Book Office365SuccessCenter.. Success.Office.Com Message Me On LinkedIn or Email kanwal@2toLead.com
Editor's Notes
- I thought I’d warn
- Do you know how much time, resources and funds go into the launch of a rocket Space Shuttle program cost about US$170 billion (2008 dollars) through early 2008; the average cost per flight was about US$1.5 billion.
- No one starts a project with the intent of building an ugly intranet. We always have good intentions to build the best communication and collaboration portal the company has ever seen. We ensure that executives and end users are involved to design and implement from a portal based on their experience.
- What ends up happening? Portals are built with too many links to content or even stale content, images that take too long to load or are generic. You even had good intentions to leverage many features and perhaps some are even using it.
- How many reports have stated that success is driven by leadership? How to get executives engaged early and ensuring they don’t get in the way
- What happens when executives linger around all the time? You get an executive who hovers. Depends the project go there. Everyone else stops talking and starts listening. Agreeing to what the executive has to say. That doesn’t mean we give executives what they want.
- Executives are critical. Show reliance / importance of executives being what holds the project’s success. Bottom of the triangle. Chain to bind all chains. One ring to rule them all
- Engaging with users early? Start with innovators then early adopters to get feedback.
- Examples of how to engage with groups of users
- Image of Gamestorming book
- Risks It starts with ppl
- opportunity to raise the productivity of interaction workers 1/3 of our week is spent on reading, replying and managing email
- What UX strategies are effective in delivering intuitive user experiences http://www.slideshare.net/DigitalWorkplaceGroup/31-intranet-homepage-design-examples-with-screenshots?related=1
- KANWAL Bruce Lee had a great quote “ empty your mind, be formless, shapeless like water Now you put water in a cup, it becomes the cup; You put water into a bottle it ... This important to consideration when you are considering content and your targeted user experiences
- Keeping an eye on search history, and targeting content based on that Keeping an analytics, and providing content that people are searching What are some of the actions based on the portal http://7hgxbv.axshare.com/#p=home
- KANWAL