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Integrating Bots into your
Digital Workplace Strategy
Driving effective conversations with the help of bots
By: Kanwal Khi...
SPEAKER | AUTHOR | SUPER GOOD LOOKING
KANWAL KHIPPLE, CEO
@kkhipple
bit.ly/linkedinkk
2014 2015
Important to understand that a Digital Workplace is how
people work today with technology driven change
WHAT IS A DIGITAL
...
DIGITAL TRANSFORMATION
Continuously improving your digital workplace will allow you to
digitally transform your organizati...
Every few years as orgs adopt trends that provide productivity
quick wins; they then, shift their attention to another set...
Top 10 #DigitalWorkplace patterns on slideshare.net/kkhipple
ADOPTION
STRATEGY
ARTIFICAL INTELLIGENCE
INTRANET
INTEGRATION...
Microsoft continues to innovate with Office 365 https://roadmap.office.com
OFFICE 365 ROADMAP
Letting employees use technology in the way they want
BOTS ARE INTEGRAL TO
YOUR DIGITAL WORKPLACE
What are we covering today?
PARADOX OF OUR AGE
CONVERSATION AS A PLATFORM
THERE’S A BOT FOR THAT
DIGITAL WORKPLACE + BOTS ...
What are we covering today?
PARADOX OF OUR AGE
CONVERSATION AS A PLATFORM
THERE’S A BOT FOR THAT
DIGITAL WORKPLACE + BOTS ...
Computers were used by big banks and universities; today, an office
without computers (followed by talks about the printer...
companies found it useful to let workers, sales reps, field personnel use
company-owned, and later personal-owned mobile d...
Strategy should be default collaboration apps plus bring-
your-own-app (BYOA) strategy.
GROWING
COLLABORATION &
COMMUNICAT...
Scenarios
Finding Someone With A Certain Expertise ◔ ● ● ◕ ◔ ◔
Ask Something, Don’t Know Whom To Ask ○ ● ◕ ◔ ◕
Do A Brains...
Integration can be complicated as organizations sometimes can not
integrate with existing applications or are looking to m...
Apps need to be downloaded and websites often suffer from
bloat and long loading times
ADOPTION ISSUES
Poorly designed apps with poor bandwidth can lead to
frustrated users.
CONFUSING DESIGN
Websites can be complicated and suffer from way too much
information.
INFORMATION OVERLOAD
Applications sometimes are a nightmare to interact with
BAD USER EXPERIENCES
Mobile apps are simplifying the interactions and data that we
need
NOTIFICATIONS
Chat apps (SMS, WhatsApp, WeChat, etc) have such a high
adoption as it simplifies how we all interact
SIMPLE INTERACTIONS
What are we covering today?
PARADOX OF OUR AGE
CONVERSATION AS A PLATFORM
THERE’S A BOT FOR THAT
DIGITAL WORKPLACE + BOTS ...
modern office communication medium is text-based, rather
than face-to-face interaction or phone calls
CONVERSATION
OFFICE ...
Real time interactions improve adoption and engagement
CONVERSATIONS
ARE 24/7
Notifications simply the engagement; bots should respect this
priviledge
ENGAGEMENT CAN
BE PROACTIVE
No need to resort to visual mockups, wireframes, or websites,
just launch a bot and collect your insights!
SIMPLIFIES PROT...
Natural language interfaces can deliver intuitive interactions
APPEALING TO
BROADER AUDIENCE
When a customer needs an answer immediately, and that
question is not easily discoverable
BETTER ROI WITH CONVERSATIONAL UI
Bots can help with consolidating the interaction across multiple
data sources.
DISPARATE INFORMATION SOURCES
Order flowers, pizza and other simple tasks using bots
BASIC
FUNCTIONALITY
What are we covering today?
PARADOX OF OUR AGE
CONVERSATION AS A PLATFORM
THERE’S A BOT FOR THAT
DIGITAL WORKPLACE + BOTS ...
Microsoft Teams leverages Bots to simplify integration
BOT INTEGRATION
Creating a Bot for answering FAQs http://bit.ly/2ntjf5x
CREATE YOUR
OWN FAQ BOT
FAQ for visitors to get familiar with conversation UI
FREQUENTLY
ASKED QUESTIONS
FAQ for visitors to get familiar with conversation UI
FREQUENTLY
ASKED QUESTIONS
FAQ for visitors to get familiar with conversation UI
FREQUENTLY
ASKED QUESTIONS
Encourage conversations via search
INTEGRATE CORTANA
Replace your intranet search with cortana
INTEGRATE BOTS INTO YOUR INTRANET
How will it work in real life?
VACATION BOT
Hi Vacation-bot, I want to take a
vacation next Wednesday.
Hello Kanwal, let m...
Integrate your queries into Cortana
INTEGRATE APPS
You are the CEO of the company and you want to know the
P/L for a speci...
Shifting the experience to be interactive
BOT FEATURES
• Understand queries in the user’s language
• Semantic, Time Contex...
Get Cortana’s help to schedule meetings
CALENDAR.HELP
Hyperfish helps your organization complete your directory
Find ways to make bot interaction fun
BREAK THE ICE
Automate meeting scheduling within a team
MEETING
SCHEDULING BOT
Helps companies to find out the employee engagement and
retention by analyzing employee sentiment.
BRAINSTORM ACTIVITY
ORG...
Helps companies to find out the employee engagement and
retention by analyzing employee sentiment.
CONNECTING WITH OTHERS
...
Helps companies to find out the employee engagement and
retention by analyzing employee sentiment.
SEARCH FOR ME
• Who has...
Helps companies to find out the employee engagement and
retention by analyzing employee sentiment.
TOOLS
• Show me the exp...
Helps companies to find out the employee engagement and
retention by analyzing employee sentiment.
ORGANIZATIONAL CULTURE
...
Say hello! Try out a bot and add it to your favorite
Conversation experiences.
MEET THE BOTS
RESOURCES
• Build news - https://blog.botframework.com/2017/05/10/Build/
• QnA https://qnamaker.ai/
• Bot Framework Overvi...
What are we covering today?
PARADOX OF OUR AGE
CONVERSATION AS A PLATFORM
THERE’S A BOT FOR THAT
DIGITAL WORKPLACE + BOTS ...
Digital Workplace strategy should not be focused on one technology.
PORTAL STRATEGY
Digital Workplace
Collaboration portal...
Digital Workshop strategy encapsulates all technology that employees use
DEFINING THEMES
Communicate across the organization using these pillars and
align projects around these objectives
DEFINE DIGITAL WORKPLAC...
The real breakthrough is being able to gather information from
applications using conservations as the platform
CONVERSE W...
Integration of bots into your intranet
INTRANET DIGITAL
WORKPLACE + BOTS
Introduce your organization to one bot at a time and slowly
starting integrating additional content and sources
BOTS INTEG...
Planning out your strategy for Office 365 and how you will
leverage specific features and functionalities
BUILD A ROADMAP
What are we covering today?
PARADOX OF OUR AGE
CONVERSATION AS A PLATFORM
THERE’S A BOT FOR THAT
DIGITAL WORKPLACE + BOTS ...
THANK YOU SPONSORS!
Special thanks
Gold
Bronze
Looking forward to connect with you! #spsmontreal
SHAREPINT
5h00 PM
Never know who you will meet, make sure you network!
HOUSEKEEPING
Ask the Experts
• 3:45pm
Thank You!
Organizers, Sponsors and You for making this possible.
50+ SharePoint Presentations @ Slideshare.Net/kkhipple
W...
Give you guidance and recommendations to successfully plan and
implement an Office 365 Intranet http://office365intranets....
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Integrating Bots into your Digital Workplace Strategy #spsmontreal

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Is your organizations looking to become smarter? Attend this session to better understand the benefit of bots and how integrating them into your organization can help common tasks automated. It's the first step toward better integration between business applications together. At the end of this session, we'll demo bots and sample solutions currently available in the Office 365 space.

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Integrating Bots into your Digital Workplace Strategy #spsmontreal

  1. 1. Integrating Bots into your Digital Workplace Strategy Driving effective conversations with the help of bots By: Kanwal Khipple #spsmontreal May 13th, 2017 SharePoint Saturday Montreal 2017
  2. 2. SPEAKER | AUTHOR | SUPER GOOD LOOKING KANWAL KHIPPLE, CEO @kkhipple bit.ly/linkedinkk 2014 2015
  3. 3. Important to understand that a Digital Workplace is how people work today with technology driven change WHAT IS A DIGITAL WORKPLACE?
  4. 4. DIGITAL TRANSFORMATION Continuously improving your digital workplace will allow you to digitally transform your organization.
  5. 5. Every few years as orgs adopt trends that provide productivity quick wins; they then, shift their attention to another set DIGITAL WORKPLACE PATTERNS
  6. 6. Top 10 #DigitalWorkplace patterns on slideshare.net/kkhipple ADOPTION STRATEGY ARTIFICAL INTELLIGENCE INTRANET INTEGRATION ANALYTICS USER EXPERIENCE SEARCH BOTS CULTURE
  7. 7. Microsoft continues to innovate with Office 365 https://roadmap.office.com OFFICE 365 ROADMAP
  8. 8. Letting employees use technology in the way they want BOTS ARE INTEGRAL TO YOUR DIGITAL WORKPLACE
  9. 9. What are we covering today? PARADOX OF OUR AGE CONVERSATION AS A PLATFORM THERE’S A BOT FOR THAT DIGITAL WORKPLACE + BOTS STRATEGY
  10. 10. What are we covering today? PARADOX OF OUR AGE CONVERSATION AS A PLATFORM THERE’S A BOT FOR THAT DIGITAL WORKPLACE + BOTS STRATEGY
  11. 11. Computers were used by big banks and universities; today, an office without computers (followed by talks about the printer/conference-system is not working). COMPUTERIZED ERA
  12. 12. companies found it useful to let workers, sales reps, field personnel use company-owned, and later personal-owned mobile devices to facilitate day to day tasks MOBILE AREA
  13. 13. Strategy should be default collaboration apps plus bring- your-own-app (BYOA) strategy. GROWING COLLABORATION & COMMUNICATION PARADOX COMMUNICATION COLLABORATIONPRODUCTIVITY Groups Teams
  14. 14. Scenarios Finding Someone With A Certain Expertise ◔ ● ● ◕ ◔ ◔ Ask Something, Don’t Know Whom To Ask ○ ● ◕ ◔ ◕ Do A Brainstorming Activity With My Team ◑ ● ● ◑ ◔ ● Where Should Meeting Notes Be Captured, Stored & Shared? ◕ ◕ ● ● ◔ ● Where Should I Share Video? ○ ◑ ◔ ◔ ◔ ○ ◔ ● Where Should I Share Photos? ○ ● ◕ ◑ ○ ◔ Have A Real Time Chat With A Colleague ● ◑ ○ ◑ Where Should I Put & Share Documents? ◔ ◕ ● ● ◔ ● Have A Question Related To A Document? ◔ ● ◑ ◑ ◑ ◔ ◑ Invite A Colleague To Lunch ◕ ◔ ● Provide A Note Of Congratulations/Praise ◔ ● ◔ ◑ ◕ Make An Organizational Announcement ◔ ● ◔ ◕ ◕ Remind The Team Of An Important Deadline ◑ ◔ ● ● ●Within the whitepaper we have provided guidance on 13 common scenarios… Download it at: WhenToUseWhat.com PROVIDE GUIDANCE FOR COMMON SCENARIO
  15. 15. Integration can be complicated as organizations sometimes can not integrate with existing applications or are looking to move to another REALITY COMMUNICATION COLLABORATIONPRODUCTIVITY Groups Teams
  16. 16. Apps need to be downloaded and websites often suffer from bloat and long loading times ADOPTION ISSUES
  17. 17. Poorly designed apps with poor bandwidth can lead to frustrated users. CONFUSING DESIGN
  18. 18. Websites can be complicated and suffer from way too much information. INFORMATION OVERLOAD
  19. 19. Applications sometimes are a nightmare to interact with BAD USER EXPERIENCES
  20. 20. Mobile apps are simplifying the interactions and data that we need NOTIFICATIONS
  21. 21. Chat apps (SMS, WhatsApp, WeChat, etc) have such a high adoption as it simplifies how we all interact SIMPLE INTERACTIONS
  22. 22. What are we covering today? PARADOX OF OUR AGE CONVERSATION AS A PLATFORM THERE’S A BOT FOR THAT DIGITAL WORKPLACE + BOTS STRATEGY
  23. 23. modern office communication medium is text-based, rather than face-to-face interaction or phone calls CONVERSATION OFFICE ERA
  24. 24. Real time interactions improve adoption and engagement CONVERSATIONS ARE 24/7
  25. 25. Notifications simply the engagement; bots should respect this priviledge ENGAGEMENT CAN BE PROACTIVE
  26. 26. No need to resort to visual mockups, wireframes, or websites, just launch a bot and collect your insights! SIMPLIFIES PROTOTYPING
  27. 27. Natural language interfaces can deliver intuitive interactions APPEALING TO BROADER AUDIENCE
  28. 28. When a customer needs an answer immediately, and that question is not easily discoverable BETTER ROI WITH CONVERSATIONAL UI
  29. 29. Bots can help with consolidating the interaction across multiple data sources. DISPARATE INFORMATION SOURCES
  30. 30. Order flowers, pizza and other simple tasks using bots BASIC FUNCTIONALITY
  31. 31. What are we covering today? PARADOX OF OUR AGE CONVERSATION AS A PLATFORM THERE’S A BOT FOR THAT DIGITAL WORKPLACE + BOTS STRATEGY
  32. 32. Microsoft Teams leverages Bots to simplify integration BOT INTEGRATION
  33. 33. Creating a Bot for answering FAQs http://bit.ly/2ntjf5x CREATE YOUR OWN FAQ BOT
  34. 34. FAQ for visitors to get familiar with conversation UI FREQUENTLY ASKED QUESTIONS
  35. 35. FAQ for visitors to get familiar with conversation UI FREQUENTLY ASKED QUESTIONS
  36. 36. FAQ for visitors to get familiar with conversation UI FREQUENTLY ASKED QUESTIONS
  37. 37. Encourage conversations via search INTEGRATE CORTANA
  38. 38. Replace your intranet search with cortana INTEGRATE BOTS INTO YOUR INTRANET
  39. 39. How will it work in real life? VACATION BOT Hi Vacation-bot, I want to take a vacation next Wednesday. Hello Kanwal, let me check with Richard and get back to you ASAP. Hi Richard, Kanwal Khipple would like to take a vacation next Wednesday (he has a surplus of 15 vacation days) Approved Yaay! your vacation is approved. You have 14 more vacation days after this vacation. Thanks Richard #generous
  40. 40. Integrate your queries into Cortana INTEGRATE APPS You are the CEO of the company and you want to know the P/L for a specific region. 1. You browse to the dashboard 2. Click on revenue chart 3. Click on the region
  41. 41. Shifting the experience to be interactive BOT FEATURES • Understand queries in the user’s language • Semantic, Time Context aware bots • Empathic Bots, proactive and conversation starters • Multi-domain or semantic composition bots • Bot enabled Business Process Management systems
  42. 42. Get Cortana’s help to schedule meetings CALENDAR.HELP
  43. 43. Hyperfish helps your organization complete your directory
  44. 44. Find ways to make bot interaction fun BREAK THE ICE
  45. 45. Automate meeting scheduling within a team MEETING SCHEDULING BOT
  46. 46. Helps companies to find out the employee engagement and retention by analyzing employee sentiment. BRAINSTORM ACTIVITY ORGANIZATIONAL CHANGE
  47. 47. Helps companies to find out the employee engagement and retention by analyzing employee sentiment. CONNECTING WITH OTHERS • When is Kanwal next available for a meeting? • What meeting rooms are available now? • Who has expertise in SharePoint ? • Who is in charge of the Intranet? • Phone Richard
  48. 48. Helps companies to find out the employee engagement and retention by analyzing employee sentiment. SEARCH FOR ME • Who has expertise in SharePoint ? • Who is in charge of the Intranet? • What does SPSMONTREAL mean? • Phone Richard • Book a meeting room for 9:30 on Wednesday • What are the current exchange rates?
  49. 49. Helps companies to find out the employee engagement and retention by analyzing employee sentiment. TOOLS • Show me the expense form • Show me the reimbursement form
  50. 50. Helps companies to find out the employee engagement and retention by analyzing employee sentiment. ORGANIZATIONAL CULTURE BOT • Give me the facts for client … • Tell me the recent sales for client … • Set up a new client for … • Find me a parking spot. • Find me petrol/a hotel/a print shop. • Recommend a lunch location. • Tell the client that I’m close. • Give me the traffic alerts. • Find me the best order for today’s visits. • Share this presentation with the client. • Add a reminder for one week. • Check the stock levels of … • Register a new sale. • Record the mileage for this trip. • How are my sales targets? • Tell me the latest intranet news. • What do I need to approve?
  51. 51. Say hello! Try out a bot and add it to your favorite Conversation experiences. MEET THE BOTS
  52. 52. RESOURCES • Build news - https://blog.botframework.com/2017/05/10/Build/ • QnA https://qnamaker.ai/ • Bot Framework Overview • Bot Framework Support • Bot Directory
  53. 53. What are we covering today? PARADOX OF OUR AGE CONVERSATION AS A PLATFORM THERE’S A BOT FOR THAT DIGITAL WORKPLACE + BOTS STRATEGY
  54. 54. Digital Workplace strategy should not be focused on one technology. PORTAL STRATEGY Digital Workplace Collaboration portals HR PortalProject Management system Communication portals Portal Divisional Communication Site Divisional External Collaboration Site Divisional Collaboration Site Team Collaboration Site Record Center Search PortalAccounting System
  55. 55. Digital Workshop strategy encapsulates all technology that employees use DEFINING THEMES
  56. 56. Communicate across the organization using these pillars and align projects around these objectives DEFINE DIGITAL WORKPLACE OBJECTIVES
  57. 57. The real breakthrough is being able to gather information from applications using conservations as the platform CONVERSE WITH APPLICATIONS
  58. 58. Integration of bots into your intranet INTRANET DIGITAL WORKPLACE + BOTS
  59. 59. Introduce your organization to one bot at a time and slowly starting integrating additional content and sources BOTS INTEGRATION
  60. 60. Planning out your strategy for Office 365 and how you will leverage specific features and functionalities BUILD A ROADMAP
  61. 61. What are we covering today? PARADOX OF OUR AGE CONVERSATION AS A PLATFORM THERE’S A BOT FOR THAT DIGITAL WORKPLACE + BOTS STRATEGY
  62. 62. THANK YOU SPONSORS! Special thanks Gold Bronze
  63. 63. Looking forward to connect with you! #spsmontreal SHAREPINT 5h00 PM
  64. 64. Never know who you will meet, make sure you network! HOUSEKEEPING Ask the Experts • 3:45pm
  65. 65. Thank You! Organizers, Sponsors and You for making this possible. 50+ SharePoint Presentations @ Slideshare.Net/kkhipple When to Use What Whitepaper @ WhentoUseWhat.com Intranets w/ Office 365 Whitepaper @ Office365Intranets.com External Sharing w/ Office 365 Whitepaper @ Office365Extranets.com and more! Message Me On LinkedIn or Email Kanwal@Khipple.com My twitter handle is @kkhipple and I work at SPEAKER | AUTHOR | SUPER GOOD LOOKING
  66. 66. Give you guidance and recommendations to successfully plan and implement an Office 365 Intranet http://office365intranets.com DOWNLOAD INTRANETS WITH OFFICE 365 WHITEPAPER!

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