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PRESENTED BY
KAJAL SHARMA
PGDM2/1515
UNIVERSAL BUSINESS
SCHOOL,MUMBAI
JEFFREY K.ROHRS
MARKETIN G IN
THE AGE OF
SUBSCRIBER,
FANS &
FOLLOWERS
Who is audience?
A group of people within hearing; specifically a group of people
listening to a performance, speech etc. ; the crowd seeing a
stage performance.
• create a link to establish common ground
between you and the audience
Why audience
• Proprietary audience development s important
for product development
• to determine segments of consumers truly
support your business and whether they are going
to become more than one-purchase customer
The audience is not brought to you or given to you ;its something that
you fight for .you can forget that ,specially if you have had some
success .getting an audience is HARD .sustaining an audience is
HARD .it demands a consistency of thought, of purpose, and of action
over a long period of time.
-------------BRUCE SPRINGSTEEN
Audience are valuable business assets
:think like boss
Right message to right person can change
proprietary audience to paying customers
No audience is owned :they can leave any
time they want
The audience imperative :our hybrid source of
business energy
Consumers are the fundamental source of business energy
Attention is the precious natural resource that all companies are
struggling to acquire and retain. Advertising is the fossil fuel of
marketing.
 Proprietary audience
 Paid,owned and earned media
 size,engaemnet and value
 The long term
key concepts
browser
s
listener
s
readers
visitors
viewers
searcher
s
shopper
s
SEEKERS
Amplifiers
are the
audience with
audience
,and they want
to be heard
Amplifiers
Personal benefit
analysts
creators
influencers
advocates
sharers
reviewers
joiners
customers
donors
employees
Fans
followers
subscribers
WEBSITES:MARKETING’S MAGNETIC CENTRE
THE BEDROCK AUDIENCE
MAKING IT
PERSONAL
THE REAL
TIME
CHARACTERS
ABOUT US
AUDIENCE
ON
THE
GO
THE PROFESSIONAL AUDIENCE
WEBSITES
Paid media
OWNED
MEDIA
EARNED MEDIA
Better and bigger
Size
engagement
value
The Audience Is The Most Revered Member Of The
Theatre Without Audience There Is No THEATRE
---------------VIOLA SPOLIN
TEAM
MAP
STARTEGY
o Increase earned media
o Increase marketing generated sales
o Increase marketing efficiency
o Increase customer satisfaction
o Decrease customer service cost
PAD goals
ARTICULATE PAD STARTEGY
The red velvet touch
SERVE
HONOUR
DELIVER
SURPRIZE
DELIGHT
AUDIENCE IS STILL ELECTRIC TODAY .THEY ARE
WILING TO GENERATE ALL OF THE ENERGY
YOUR COMPANY NEED TO THRIVE .YOUR
CHALLENGE –AND THAT OF EVERY
MARKETERER IS TO STEP OFF THE STAGE EACH
NIGHT WITH MORE SEEKERS ,AMPLIFIERS AND
JOINERS THAT YOU START WITH

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