In a world of Big Bang Disruption, the need for learning organisations is greater than ever. Businesses need to develop people so they are able to continuously solve new problems, rather than focussing on implementing solutions to previous problems.
This presentation explores how heuristics can be used to enable this problem solving capability. It introduces a set questions which can be used to encourage creative thinking from multiple perspectives, from understanding the problems, to imagining the desired impacts and then designing potential interventions.
3. Heuristic:
involving or serving as an aid to learning, discovery,
or problem solving by experimental and especially
train-and-error methods.
of, or relating to exploratory problem-solving
techniques that utilise self-educating techniques (as
the evaluation of feedback) to improve performance
Mirriam-Webster Dictionary
5. we need a clear rule for when (or
who) can break the rules and
heuristics that apply on the other side
of the boundary. If you have to break
the rules then that is OK, it will
happen, but you have to then follow
the heuristics.
cognitive-edge.com : Rules is Rules, Jan 29 2013
6. Disorder
Complicated
Knowable Causality
Good Practice
Sense – Analyse Respond
Simple
Known Causality
Best Practice
Sense – Categorise - Respond
Complex
Retrospective Causality
Emergent Practice
Probe – Sense - Respond
Chaotic
Incoherent Causality
Novel Practice
Act – Sense - Respond
Ordered
Unordered
Cynefin
9. a simple procedure that helps
find adequate, though often
imperfect answers to difficult
questions. The word comes
from the same root as eureka.
Daniel Kahneman
10. Consider the letter
K. Is K more likely to
appear as the first
letter in a word OR
as the third letter?
28. What information is
important to share, and how
can tokens, the inscriptions
on them, and their
placements, create a
common understanding?
Share
Interventions
40. Background: What do you want to learn and why?
Frame the Experiment: What is your Problem Statement?
Write the Problem Statement from the Define worksheet here. What pain or problem is being experienced?
[Customer Segment] needs a way to [describe job to be done], (because|but|surprisingly) [describe insight].
Hypothesis to Test
[Specific repeatable action] will create [expected result].
Is this hypothesis falsifiable?
Experiment Details
Describe the experiment you plan to run and how you are going to attempt to falsify your hypothesis.
Safety: How is the experiment safe to run?
Describe how the experiment is safe to run.
Describe how you will recover from running the experiment upon completion or if you discover it isn’t safe to run.
Measures
What will you measure to invalidate your hypothesis?
What will you measure to indicate the experiment is safe to run?
What will you measure to indicate you should amplify the experiment?
Measures can be Qualitative and Quantitative.
Experiment Backlog
Stack ranked list of actions needed to run the experiment.
Next Steps: Given what you learned, what’s next?
Experiment Results and Learnings
Describe what you learned from the experiment? Did you invalidate your hypothesis or does it live on?
Experiment Name:
Owner:
Mentor: Date:
V 1.0
41. If we can’t generate 5-10
options for a solution it
means we are overly
constrained and have too
little diversity.
Jabe Bloom