This curriculum vitae is for Teh Kien Leng, who has over 10 years of experience in technical support roles for Windows systems, Cisco networks, and management. Their experience includes positions as a Tier 1 and Tier 2 technical support team manager in Hong Kong, Singapore, India, and Australia. They also have experience as a Tier 1 support providing desktop and WAN connection troubleshooting in Singapore. Their education includes qualifications in ITIL, CCNA, and cooking, and they have strengths in LAN/WAN support, troubleshooting, technical support, people management, and communication skills.

1. Curriculum Vitae
Contact Information
Name: Teh Kien Leng ( ALSTON )
Address: A-15-15, Kinraramas Condo, Jalan mas 1, Bukit Jalil, KL
Phone Number: 016-219 3638
Email: alstonteh@gmail.com
Career Objective
Over 10 years of experience as a Tier 1 and Tier 2 technical support over Windows base system, Cisco
network and management skill. I believe I can utilizing my talent & skills and aspire to crave my career
with your company.
Key Strength
 LAN/WAN Support
 Hardware / Software troubleshooting
 Technical support
 ITIL Intermediate
 CCNA
 People management ( KPI/SLA/Performance review )
Professional Experiences:
Nov 2008 – Till now
Company: PACNET
Company: Telstra Global
As a Tier1 and 2 Team Manager
for HongKong / MSC Singapore /
India/ Australia
Responsibilities
 Create and Implementnew processes
 Provide technical trainingforTier1 and Tier2
 Handle directescalationfromsales
 Performance review withLocal loopprovider
 Performance review with EXPI NOCHK
 Team Management( SLA / KPI / Schedule )
Technical responsibilities
 CoveredTier1.5 supportfor CisconetworkHK /
ChinaPBS / Australia /SG
 CoveredTier1 supportfor PacnetEnable Network
( SDN )

2. Achievement:
1. Involvement on WTT&TMH DC migration work.
2. Involvement on Webhosting service migration.
3. Realignment the demarcation between technical support and NOCHK to allow more task to be
done by technical support to improve customer FCR. Process changes includes allow DNS
changes/ CPE changes / DDOS release / night shift PGPBS support and Proactive alarm
monitoring.
4. Take over MSC Singapore from EX PI NOC SG in year 2013
5. Take over ex PI India tier 1 support.
6. Prepare the team for PEN ( SDN ) Tier 1 support.
7. Assist on knowledge transfer to the new buyer of Ex PI business and system access.
Achievement:
1. Lead a team of 5 in year 2008 to take over partial task from EX PI HK technical support
team.
Education Qualification
a) 2015 ITIL Intermediate
b) 2011 ITIL Basic
c) July 2006 Informatics ( CCNA )
d) Jan 2002 April 2002 Red River College ( Intensive cooking course )
e) Jan 1997 Dec 1998 Sedaya College 2 + 2 ( Diploma in Civil Engineering )
f) April 1995 Dec 1996 Prime College A - level
g) 1989-1994 Sekolah Datuk Jaafar
Nov 2006 – Nov2008
Company: PacificInternet
As a Tier1 support,supporting
Singapore Corpcustomer.
PromotedtoTeam Leaderin
2007.
Responsibility
 Provide desktopandWAN connection
troubleshootingthroughthe phone which
includesPCsoftware andconsumerrouter.
 Handle a small teamof 5 to take overthe daily
task fromPacificInternetHK.
Technical responsibilities
 TroubleshootingDSLconnectiontype
 Desktopsoftware troubleshooting
 Value addedservice

3. Language
1: Well speak, read and write in English.
2: Speak, read and write in Bahasa Malaysia.
3: Able to read and type Chinese and Cantonese
Interpersonal:
1: Confidentindealingwiththe public.
2: Friendlyandoutgoingpersonality.
3: Mix and communicate naturallywithall age of groups.
Accomplishmentand Strength:
1: Excellenttroubleshootingandanalytical skills.
2: Well organizedandproficientwithdetails.
3: Able toworkin a teamenvironment.
Personal Interests:
1: All Kindof gamessuchas Basketball,BadmintonandSoccer.
2: Cookingandoutdooractivitiessuchascamping.