1. MuamarFachrudin
Bachelor
Indonesia Born on: 09/09/1989 Bekasi Utara - Indonesia
xlcet4@gmail.com 087883956441 Married Male
Address: Vila Mas Indah Blok C4/6,Rt003/014,Perwira.Bekasi
Utara,17122
Objective:
having my skill to be used for achieving the company's goals, while also for my self development, and enhance my skill
Education:
Bina Sarana Informatika Jakarta Pusat
September 2008 - September 2011
Management Informatika
Bachelor Degree of Management Informatika
Experience:
PT. XL Axiata Call Center
November 2011 - November 2012
Jakarta
Responbilities :
1.Serve and give XL product information required by the customer as well as information about a gadget
2. Consultant and solve the problem (Customer) End to End
Serve and give XL product information required by the customer as well as information about a gadget
PT. XL Axiata Officer Service Quality Assurance
04 February 2012 - 04 February 2017
Jakarta
Responbilities :
1. Create Customer Experience Test to Analyzed and Validate Pruduct and Services before and after the Production.
2. Create Benchmark test among XL and Other Provider to Services and Perfomance.
3. Involved in monitor Reporting for CET & DT (DriveTest) SQI Parameter.
4. Identify issues occured during testing and perform troubleshooting process to fix the problem immediately.
5. Responsible for Monitoring Services Tools (SIGOS).
6. Provide Recommendation of XL Product and Services to Product Development team and Bussines Owner.
7. Axis Numbering service assurance test
8. Axis Migration - Axis Roaming Test
Projects (Last 2 Years) :
1. XL 4G LTE Lounching Test Project
2. Jupiter - Traffic Migration.
3. PCRF- Suffix Redistribution
4. XL GGSN- Pekanbaru Migration
5. GGSN Gy Traffic Migration to New Firewall
6. SGSN Cisco Migration Area [Bali,Lombok,Sumbawa]
2. 7. PCRF SW Upgrade 15B- MW2 suffix migration to SAPC CBT05; SNB6; SNB7.
Language Skills:
English
Technical Skills:
Knowledge of Telco Industry & Product
Knowledge of Project Management
Keynote SIGOS Java WEB
HLR and BSS Web
Smartclient Tools
Microsoft Office Literate (Excel, Word, Power Point)
Smartcare Optimizion
References:
Zulkarnain 087883928121 (Manager(ctkr) - SME/SMI Product)
Narasoma Eka Wirabumi 08176001122 (Analyst Service Quality Assurance at PT.XL Axiata, TBK)
![MuamarFachrudin
Bachelor
Indonesia Born on: 09/09/1989 Bekasi Utara - Indonesia
xlcet4@gmail.com 087883956441 Married Male
Address: Vila Mas Indah Blok C4/6,Rt003/014,Perwira.Bekasi
Utara,17122
Objective:
having my skill to be used for achieving the company's goals, while also for my self development, and enhance my skill
Education:
Bina Sarana Informatika Jakarta Pusat
September 2008 - September 2011
Management Informatika
Bachelor Degree of Management Informatika
Experience:
PT. XL Axiata Call Center
November 2011 - November 2012
Jakarta
Responbilities :
1.Serve and give XL product information required by the customer as well as information about a gadget
2. Consultant and solve the problem (Customer) End to End
Serve and give XL product information required by the customer as well as information about a gadget
PT. XL Axiata Officer Service Quality Assurance
04 February 2012 - 04 February 2017
Jakarta
Responbilities :
1. Create Customer Experience Test to Analyzed and Validate Pruduct and Services before and after the Production.
2. Create Benchmark test among XL and Other Provider to Services and Perfomance.
3. Involved in monitor Reporting for CET & DT (DriveTest) SQI Parameter.
4. Identify issues occured during testing and perform troubleshooting process to fix the problem immediately.
5. Responsible for Monitoring Services Tools (SIGOS).
6. Provide Recommendation of XL Product and Services to Product Development team and Bussines Owner.
7. Axis Numbering service assurance test
8. Axis Migration - Axis Roaming Test
Projects (Last 2 Years) :
1. XL 4G LTE Lounching Test Project
2. Jupiter - Traffic Migration.
3. PCRF- Suffix Redistribution
4. XL GGSN- Pekanbaru Migration
5. GGSN Gy Traffic Migration to New Firewall
6. SGSN Cisco Migration Area [Bali,Lombok,Sumbawa]](https://image.slidesharecdn.com/f1e17820-50c8-4b5f-9c77-6232f26180c2-170106025738/85/cvfachrudin-1-320.jpg)
