Covering Letter
- 1. Over10 yearsof experience inITwitharound5 years experience inL2ProductionSupport. Handling
P1,P2 ticketswithinSLA.ProvensuccessinProblemManagementtoreduce incomingtickets.Sound
knowledge of JAVA/J2EE,SQL/PL/SQL.ServedasDelivery Leadbycollating&followinguponescalated
& pendingissuestohigherManagement.
Certifications:ITILv3 FoundationcertifiedProfessional,
OCJP6 certifiedProfessional