2. IT BEGINS WITH CARING
Communicate
Appreciate
Recognize
Encourage
3. FILL THEIR TANKS
THEIR EMOTIONALTANKS
- Acceptance
- Attention
- Affirmation
- Affection
- Assistance
4. LEARN TO LISTEN
”People need to feel before they`re able to
hear.”
”We have to listen if we hope to really know
what`s going on.”
”Listening is essential for effective
leading.”
”Listening shows you care.”
(”People dont care how much you know,
until they know how much you care”)
5. TIPS FOR EFFECTIVE LISTENING
1. Concentrate on the people speaking.
2. Ask questions to probe their hearts.
3. Look at them.
4. Don`t interrupt them.
5. Suspend judgment until they`re done.
6. Briefly comment on what they`re saying.
7. Repeat what you understand them to be
saying back to them in your own words.
8. Ask questions to aid clarity.
