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Chapter 5: Listening & Responding Skills


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Chapter 5: Listening & Responding Skills

  1. 2. Why listen? To spread joy!! Other-directed communication = personal happiness
  2. 3. Controlling your happiness.
  3. 6. Above $15,000 per head, higher average income is no guarantee of greater happiness.
  4. 8. Bottom Line: communication = happiness
  5. 9. Dinner time: Communication Danger Zone?
  6. 10. More money = more happiness?
  7. 11. Does brain dominance affect the way we communicate? Take the quiz below and self-assess your dominant side.
  8. 12. Listening versus hearing <ul><li>Have you ever heard of the expression, “He’s all talk?” </li></ul><ul><li>How many fights have you had wherein a significant person claims that you don’t know how to listen? Sometimes, you need to talk less and listen more. </li></ul><ul><li>Try it out for the shock value! </li></ul><ul><li>Imagine just how surprised people will be when you choose to listen to them this time around. </li></ul>
  9. 13. Need proof?
  10. 14. The Way Your Message is Conveyed.
  11. 15. Effective Listening Techniques <ul><li>Encouraging </li></ul><ul><li>Pretending ignorance </li></ul><ul><li>Noting and reflecting emotions </li></ul><ul><li>Paraphrasing </li></ul><ul><li>Summarizing </li></ul>
  12. 18. How to be an Active Listener Come in from the dark ! <ul><li>D on’t interrupt – average is 12 seconds. </li></ul><ul><li>A sk questions ( but don’t overdo it) and acknowledge </li></ul><ul><li>the other “ Aha”, “I see”, “I understand.” </li></ul><ul><li>R espect the other by genuine interest and Repeat it! </li></ul><ul><li>“ Did I understand you to say?” </li></ul><ul><li>K eep eye contact. </li></ul>
  13. 19. “ Suffering and joy teach us, if we allow them, how to make the leap of empathy, which transports us into the soul and heart of another person. In those transparent ,moments we know other peoples joys and sorrows, and we care about their concerns as if they were our own.” ~ Fritz Williams
  14. 20. Active Listening Activity